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Managed Service Provider (MSP) / Help Desk Support

Active

State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This subcontract for Managed Service Provider and Help Desk Support provides operational assistance to prime contractors on technology solutions projects for Region 4 ESC in the State of Texas. The scope of work includes remote and on-site support, device imaging, deployment, decommissioning, and asset tracking. Service delivery is managed through ticketing systems and RMM tools, with a specific requirement for ITIL certification to ensure standardized service management. The primary objectives of the contract are to deliver ongoing support services, maintain accurate asset inventories, and resolve technical support tickets. Classified under NAICS code 541513, the agreement focuses on maintaining high-quality technical operations and infrastructure support to meet the needs of the agency.

General Info

MSP and help desk support for Region 4 ESC technology projects in Texas.

Agency

State of Texas → Region 4 ESC - TX

NAICS

541513 - Computer Facilities Management Services

Place of Performance

TX, USA

Set-Aside

NONE

Documents

This scope was carved out of 25-06.

The full solicitation package (16 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Technology Solutions, Products and Services

AI Contract Breakdown

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Timeline

PostedMar 1

subcontract

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Organization & Contact Information

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AgencyState of Texas → Region 4 ESC - TX

ContactsNo contacts available

OfficeN/A

Organization / AgencyState of Texas → Region 4 ESC - TX

Office AddressN/A

ContactsNo contact information available

Full Description

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Provides operational support and help desk services for prime contractors on Region 4 ESC technology solutions projects. Performs remote and on-site support, device imaging, deployment, decommissioning, and asset tracking. Utilizes ticketing systems and RMM tools. Requires ITIL certification. Delivers ongoing support services, maintained asset inventories, and resolved support tickets.

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