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Managed Services Provider (MSP) / Help Desk

Active

State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This subcontract with Region 4 ESC in Texas provides managed IT support and device lifecycle management for prime contractors on OMNIA Partners public agency projects. The scope of work includes remote and on-site help desk support, device imaging, deployment, decommissioning, and asset tracking utilizing specialized diagnostic tools and ticketing systems. To ensure quality and standardization, the provider must maintain ITIL certification and deliver regular SLA reports to ensure the stability of the IT environments. The contract falls under NAICS code 541513 and is focused on delivering comprehensive managed services and technical support.

General Info

Region 4 ESC subcontract for managed IT support and device lifecycle management services.

Agency

State of Texas → Region 4 ESC - TX

NAICS

541513 - Computer Facilities Management Services

Place of Performance

TX, USA

Set-Aside

NONE

Documents

This scope was carved out of 25-06.

The full solicitation package (15 documents), including the RFP, is on the prime solicitation, not on this scope.

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Technology Solutions, Products and Services

AI Contract Breakdown

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Timeline

PostedJul 1

subcontract

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Organization & Contact Information

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AgencyState of Texas → Region 4 ESC - TX

ContactsNo contacts available

OfficeN/A

Organization / AgencyState of Texas → Region 4 ESC - TX

Office AddressN/A

ContactsNo contact information available

Full Description

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Provides managed IT support and device lifecycle management for prime contractors on OMNIA Partners public agency projects. Performs remote and on-site help desk support, device imaging, deployment, decommissioning, and asset tracking using ticketing systems and diagnostic tools. Requires ITIL certification. Delivers SLA reports and maintained IT environments.

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More opportunities from State of Texas → Region 4 ESC - TX

Same awarding agency

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