This Government Contract opportunity from Department Of Veterans Affairs was posted on June 22, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Medical Call Center Agent Services

Closed

Federal

Submission Closed07/03/2026, 04:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 561421

New

Federal

24/7 Telephone Operator and Telecommunications Support

255-NETWORK Contract Office 15 (36C255)

POSTED

DEADLINE

On-Site Telephone Operator Services

255-NETWORK Contract Office 15 (36C255)

POSTED

DEADLINE

Telephone Operator Support Services l KCVA | Base plus four (4) option years

Solicitation # 36C25526Q0654_1

The Department of Veterans Affairs, through Network Contracting Office 15, is seeking a single award Firm Fixed Price contract for on-site telephone operator and telecommunications support services at the Kansas City VA Medical Center and its associated sites in Missouri. The contractor will be responsible for providing all necessary personnel, supervision, and management to ensure continuous service coverage 24 hours a day, 7 days a week. The contract structure consists of a base year with four additional option years, with individual bulk funded task orders to be issued by the contracting office. This procurement is set aside for Service-Disabled Veteran-Owned Small Businesses under NAICS code 561421, which carries a size standard of 19 million dollars. Solicitation number 36C25526Q0654 was scheduled for release around September 10, 2026, with a response deadline of September 17, 2026. All inquiries and submissions are directed to the Contracting Officer, Aubrey Visocsy.

255-NETWORK Contract Office 15 (36C255)

POSTED

DEADLINE

Telephone Operator Support Services l KCVA | Base plus four (4) option years

Solicitation # 36C25526Q0654

The Department of Veterans Affairs Network Contracting Office has issued solicitation 36C25526Q0654 for a firm-fixed-price contract to provide 24/7 on-site telephone operator and telecommunications support services for the Kansas City VA Medical Center and its associated sites. This requirement is 100% set-aside for Service-Disabled Veteran-Owned Small Businesses (SDVOSB) under NAICS code 561421. The contract structure consists of a base year starting October 1, 2026, with four optional extension years. The contractor is responsible for providing all personnel, management, and resources to handle internal and external call routing, emergency communications, alarm monitoring, and message delivery. Performance is measured against strict service levels, including an average speed of answer of 10 seconds or less, a maximum ring duration of 30 seconds, and an abandonment rate below 5 percent. Award decisions will be based on the most advantageous offer to the government, where non-price factors—specifically staffing and key personnel, the training plan, and quality review processes—are significantly more important than price. The contractor must adhere to rigorous security and privacy standards, including HIPAA compliance, VA cybersecurity directives, and personnel vetting. Invoicing is managed electronically through the Tungsten EIPP system, and performance is monitored via a Quality Assurance Surveillance Plan using a rating scale from Unacceptable to Superior.

255-NETWORK Contract Office 15 (36C255)

POSTED

DEADLINE

FIRE AND EMERGENCY MEDICAL DISPATCH SERVICES

Solicitation # RFP-2026-0003

The City of Barstow is seeking proposals for Fire and Emergency Medical Dispatch Services under solicitation number RFP-2026-0003. This local government opportunity is focused on securing professional dispatch services to be performed within Barstow, California. Interested parties must submit their responses by the deadline of September 14, 2026, at 4:00 PM PT. Detailed bid documents and addenda are available through the official City of Barstow business opportunities portal or the Biddingo platform.

POSTED

DEADLINE

New Mexico Crisis and Access Line Services

Solicitation # 27-630-7901-0007

The New Mexico Health Care Authority is seeking a qualified organization to operate the statewide behavioral health crisis contact center under solicitation RFP 27-630-7901-0007. The selected contractor will provide 24/7/365 telephonic crisis response via phone, chat, and text to support individuals experiencing mental health, substance use, or emotional distress. Services must be delivered by licensed behavioral health professionals and remain fully aligned with National 988 Suicide & Crisis Lifeline standards to ensure a coordinated response across the state. This solicitation was posted on August 17, 2026, with a response deadline of September 30, 2026. Managed by the New Mexico Human Services Department, the contract focuses on establishing a clinically sound and accessible system integrated with New Mexico's broader crisis continuum. Interested parties may contact Tami Spellbring for further information regarding this procurement opportunity.

New Mexico Human Services Department

POSTED

DEADLINE

24-Hour Answering Service

Solicitation # PKS-RFP-27-0440

The City of Phoenix Parks and Recreation Department is soliciting proposals under RFP PKS-RFP-27-0440 for a 24-hour, bilingual English and Spanish inbound call answering service. The selected vendor will operate a professional call center to capture reports on public safety and general concerns in City parks, utilizing a structured ticketing system that allows City staff to add notes and close tickets. Key deliverables include quarterly and annual summary reports analyzing call trends and the maintenance of records for 24 months. The contract is intended to commence on or about January 1, 2027, for a five-year term, with the City reserving the right to award the contract based on the best value, considering technical capability, resource availability, safety records, and price. Compliance requirements are extensive, including adherence to Federal Transit Administration certifications, non-discrimination policies under Title VI of the Civil Rights Act, and the implementation of a Small Business Participation Plan to engage Disadvantaged Business Enterprises. Contractors must also comply with sensitive security information handling and provide a waiver of confidentiality for state tax audits. Payment is processed via contractor invoices with a default term of net 45 days, and the City maintains the right to offset obligations against payments. Proposals must be submitted electronically through the City's Procurement Portal, including a mandatory Conflict of Interest and Transparency form to be considered responsive.

POSTED

DEADLINE

Help Desk and User Support Services

Ofc Of Acquisition And Grants Management

POSTED

DEADLINE

FY26 Concierge Executive ServicesThe FY26 Concierge Executive Services engagement is a forecasted requirement by the Federal Acquisition Service within the General Services Administration to provide premium white-glove virtual receptionist and concierge communication services. The primary objective is to support a designated GSA Senior Leader by acting as a seamless extension of the agency's brand. The provider will ensure that high-level professionals, VIPs, and stakeholders receive elite, accurate, and timely assistance. A critical component of this service involves the automatic routing of any unanswered calls to the designated leader's phone directly to concierge agents, who will then manage the call and provide necessary assistance to the caller. This procurement is currently listed as a forecast with a posted date of August 6, 2026. While specific solicitation numbers and set-aside details are not yet defined, the project is managed through the General Services Administration. Key points of contact for this requirement include Paul Detitta and Small Business Specialist Alexander Stutzman. The service is designed to maintain professional continuity and high-standard communication management for executive-level leadership within the agency.

Federal Acquisition Service

POSTED

DEADLINE

Maternal and Child Health Encounters Networks (MCHEK)The Maternal and Child Health Encounters Networks (MCHEK) program, managed by the Health Resources and Services Administration under the Department of Health and Human Services, focuses on improving maternal and infant health outcomes. The initiative aims to prevent exposure to harmful materials before, during, and after pregnancy by providing evidence-based information and personalized counseling. This is achieved through a national expert-staffed call center that offers guidance on nutrition, medications, household products, and environmental exposures. To ensure accessibility and efficiency, the program translates complex scientific data into clear guidance for families and healthcare providers, utilizing emerging technologies such as artificial intelligence. This forecast is categorized under NAICS code 561421 and is designed to empower informed decision-making to promote healthier pregnancies and infant development.

Health Resources And Services Administration

POSTED

DEADLINE

24/7 After-Hours Call Center Support ServicesThe contract provides for 24/7 after-hours telephone support services to the Richard L. Roudebush VA Medical Center, ensuring continuous assistance outside standard business hours. The vendor will be responsible for answering incoming calls, triaging both medical and administrative inquiries, escalating urgent matters to appropriate personnel, and maintaining accurate, up-to-date call logs to ensure accountability and continuity of care. This service is critical to maintaining patient access and operational readiness during non-business hours. The contract is classified as a subcontract under NAICS code 561421, which pertains to telephone call centers, and is managed by the Department of Veterans Affairs through the 250-NETWORK Contract Office 10 (36C250). It was posted on July 7, 2026, and the place of performance is not explicitly specified, implying services may be delivered remotely or from a centralized call center capable of serving the medical center’s needs around the clock. No set-aside type or specific point of contact is noted, but the requirement emphasizes reliable, round-the-clock support without interruption to meet the unique needs of a federal healthcare facility.

250-NETWORK Contract Office 10 (36C250)

POSTED

DEADLINE

Technical Assistance Response System (TARS) SupportThe contract is for the Technical Assistance Response System Support, aimed at providing timely and comprehensive helpdesk services to Rural Health Clinics addressing policy, billing, and clinical inquiries. The vendor is expected to deliver multilingual support to accommodate diverse patient populations and ensure accessibility across language barriers, while maintaining strict service level agreement tracking to guarantee prompt and reliable responses. The system must be designed for efficiency and scalability to meet the ongoing needs of clinics operating in underserved areas. This subcontract falls under NAICS code 561421 and is managed by the Health Resources and Services Administration under the Department of Health and Human Services. The work is intended to support federal health infrastructure by improving access to critical technical guidance for rural providers, though specific geographic performance locations and point of contact details are not provided. The solicitation was posted in May 2026, indicating a forward-looking procurement focused on strengthening operational capacity within the rural healthcare ecosystem.

Health Resources And Services Administration

POSTED

4 months ago

DEADLINE

N/A

AI Contract Overview

The contract seeks qualified Service-Disabled Veteran-Owned Small Businesses to provide trained U.S.-based call center agents who will handle inbound medical and administrative calls for Veterans Affairs patients. Agents must be knowledgeable in medical terminology and VA-specific protocols to effectively support functions such as appointment scheduling, patient triage, and related administrative services. The work is expected to be performed in Erie, Pennsylvania, with a zip code of 16504, and requires personnel capable of delivering high-quality, compliant patient interactions within the VA’s operational framework. The solicitation is set aside exclusively for Service-Disabled Veteran-Owned Small Businesses under NAICS code 561421, reflecting a targeted effort to support veteran-owned enterprises in delivering essential healthcare support services. The contract was posted on June 22, 2026, with a response deadline of July 3, 2026, at 4:00 PM Eastern Time. Interested parties must submit proposals through the SAM.gov portal, and the contracting office is the Department of Veterans Affairs under the 244-NETWORK Contract Office 4. While the place of performance is specified as Erie, Pennsylvania, no additional details are provided regarding remote work allowances or staffing requirements beyond the U.S.-based and veteran-owned business qualifications. The nature of the work demands strict adherence to patient confidentiality, VA procedures, and call center performance standards, ensuring seamless and reliable communication for veterans seeking medical and administrative support.

General Info

Service-Disabled Veteran-Owned small businesses to provide U.S.-based call center agents for VA patient support in Erie, PA.

Agency

Department Of Veterans Affairs → 244-NETWORK Contract Office 4 (36C244)View Agency

NAICS

561421 - Telephone Answering ServicesView NAICS

Place of Performance

Erie, PA, 16504, USA

Set-Aside

SDVOSBC

Documents

This scope was carved out of 36C24427Q0002.

The full solicitation package (5 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Erie VAMC - Phone Answering Services

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

Cannot generate Contract Breakdown because no documents were found from this contract's source.

Timeline

PhaseClosed

PostedJun 22

subcontract

Response DeadlineJul 3

Deadline has passed

Submission Closed

07/03/2026, 04:00:00 PM UTC

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Organization & Contact Information

AgencyDepartment Of Veterans Affairs → 244-NETWORK Contract Office 4 (36C244)

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Veterans Affairs → 244-NETWORK Contract Office 4 (36C244)

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

Provide trained U.S.-based call center agents to handle inbound medical and administrative calls for VA patients, including appointment scheduling and triage support, with knowledge of medical terminology and VA protocols.