This Combined Synopsis/Solicitation opportunity from Department Of Health And Human Services was posted on May 20, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Medical Support Assistant (MSA) Support Services

Closed

26-004272Federal

Submission Closed06/04/2026, 08:30:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561110

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Department of Administrative Services

POSTED

3 days ago

DEADLINE

in 21 days

AI Contract Overview

The Department of Health and Human Services, through the National Institutes of Health (NIH) Clinical Center, is soliciting quotations for Medical Support Assistant (MSA) support services under a combined synopsis/solicitation. This Indefinite Delivery Indefinite Quantity (IDIQ) contract will cover a base year plus three one-year option periods and is open to full and open competition. The contract requires contractor support for 25 Medical Support Assistants and one Program Manager to provide comprehensive administrative and clinical support services at the NIH Clinical Center in Bethesda, Maryland. Key responsibilities include patient reception, scheduling, admissions processing, travel voucher management, customer service, administrative reporting, staffing continuity, and program oversight. Offerors must submit separate technical and business quotations, with technical submissions limited to five pages and including resumes for proposed personnel and a management approach to ensure staffing continuity and other operational factors. Business quotations must present fully burdened hourly labor rates based on a 1,920-hour work year per employee. Award will be based on best value, with technical criteria equally or more important than price, considering resume qualifications, management strategy, and price realism. The solicitation incorporates several Federal Acquisition Regulation clauses relevant to commercial services. Questions are due by May 29, 2026, and quotations must be submitted electronically by June 4, 2026. The government may award without discussions but reserves the right to conduct them if necessary.

General Info

IDIQ contract for 25 Medical Support Assistants and one manager at NIH Clinical Center, Bethesda.

Agency

Department Of Health And Human Services → National Institutes Of Health Olao

NAICS

561110 - Office Administrative ServicesView NAICS

Place of Performance

Bethesda, MD, 20892, USA

Set-Aside

NONE

Documents

(3)

Attachment 3 Pricing Structure

XLSX•pricing-structure

NIH Invoicing Instructions and Payment Provisions

PDF•payment-instructions

Statement of Work for MSA Support Contract NIH Clinical Center

PDF•sow

AI Contract Breakdown

Uniform Contract Format

Timeline

PhaseClosed

PostedMay 20

Combined Synopsis

Response DeadlineJun 4

Deadline has passed

Submission Closed

06/04/2026, 08:30:00 PM UTC

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Organization & Contact Information

AgencyDepartment Of Health And Human Services → National Institutes Of Health Olao

Contacts1 person available

OfficeBETHESDA, MD, 20892, USA

Organization / Agency

Department Of Health And Human Services → National Institutes Of Health Olao

Office AddressBETHESDA, MD, 20892, USA

Contacts

Shasheshe Goolsby

contact@example.gov

+1 (555) 000-0000

Full Description

COMBINED SYNOPSIS/SOLICITATION

Medical Support Assistant (MSA) Support Services

This is a combined synopsis/solicitation for commercial services prepared in accordance with the format in FAR Subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; quotations are being requested and a separate written solicitation will not be issued.

1. General Information

Agency

Department of Health and Human Services (HHS), National Institutes of Health (NIH), Clinical Center

Office

Patient Support Services Department (PSSD)

Solicitation Type

Combined Synopsis/Solicitation

Contract Type

IDIQ

NAICS Code

561110 – Office Administrative Services

PSC Code

R699 – Support Administrative: Other

Place of Performance

NIH Clinical Center, Bethesda, Maryland

Period of Performance

Base Year plus Three (3) One-Year Option Periods

Competition

Full and Open Competition

2. Description of Requirement

The National Institutes of Health (NIH), Clinical Center, Patient Support Services Department (PSSD), requires contractor support services for Twenty-Five (25) Medical Support Assistants (MSAs) and One (1) Program Manager to support admissions, reception, scheduling, patient travel processing, customer service operations, and administrative support activities within the NIH Clinical Center.

3. Scope of Services

Customer service and patient reception support
Patient scheduling and admissions processing
Patient travel voucher processing
Administrative and reporting support
Clinical support activities
Staffing continuity and coverage support
Program management oversight

4. Contract Line-Item Numbers (CLINs)

See attached excel sheet for CLIN structure

5. Instructions to Offerors

Offerors shall submit separate technical and business quotations.
Technical quotations shall not exceed five (5) pages.
Business quotations shall include fully burdened hourly labor rates.
Quotations shall be based on a 1,920-hour work year per full-time employee.
Offerors shall provide resumes for proposed personnel.
Offerors shall provide a management approach describing staffing continuity, communication, retention, and contingency staffing procedures.
Offerors shall identify personnel authorized to negotiate on behalf of the company.

6. Evaluation Criteria

Award will be made to the responsible Offeror whose quotation represents the best value to the Government. Technical factors, when combined, are equal to or more important than price.

Technical Acceptability – Resume
Technical Acceptability – Management Approach
Price Reasonableness and Realism

7. FAR Clauses Incorporated by Reference

FAR 52.212-1, Instructions to Offerors – Commercial Products and Commercial Services
FAR 52.212-2, Evaluation – Commercial Products and Commercial Services
FAR 52.212-3, Offeror Representations and Certifications – Commercial Products and Commercial Services
FAR 52.212-4, Contract Terms and Conditions – Commercial Products and Commercial Services
FAR 52.212-5, Contract Terms and Conditions Required to Implement Statutes or Executive Orders – Commercial Products and Commercial Services
FAR 52.217-5, Evaluation of Options
FAR 52.217-9, Option to Extend the Term of the Contract
FAR 52.204-7, System for Award Management
FAR 52.204-13, System for Award Management Maintenance

8. Submission Information

Questions are due by May 29, 2026 at 4:30PM EST.

Quotations shall be submitted electronically to shasheshe.goolsby@nih.gov no later than June 04, 2026 at 4:30 PM EST. Late quotations may not be considered. Please use RFQ-OALM-26-004272 on the subject line of all correspondence.

9. Notice to Offerors

This notice is issued as a combined synopsis/solicitation in accordance with FAR 12.603 and FAR 13.5. The Government intends to evaluate quotations and award without discussions; however, the Government reserves the right to conduct discussions if determined necessary.

10. Attachments

Attachment 1 – Statement of Work

Attachment 2-NIH Invoicing Instructions

Attachment 3- Pricing Structure