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This Combined Synopsis/Solicitation opportunity from Department Of Health And Human Services was posted on September 24, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Medicare.gov User Experience Research and Transformation - Non Competitive (Notice Of Intent) Combined Synopsis/Solicitation

Closed
75FCMC25RJ041Federal

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The Department of Health and Human Services, through the Centers for Medicare and Medicaid Services, is issuing a sole-source solicitation to acquire services related to Medicare.gov User Experience Research and Transformation. The procurement is classified under NAICS code 541613 and is conducted on a non-competitive basis due to an urgent and compelling need, with the authority provided by federal regulations for such sole-source actions. The contract will be a firm-fixed-price delivery order with an estimated duration of ten weeks, starting from September 30, 2025, and ending on December 10, 2025, with delivery to be made in Maryland. The solicitation emphasizes that proposals must include a detailed Performance Work Statement and be submitted electronically by September 25, 2025, with the government reserving the right to communicate further with offerors if necessary. This procurement is contingent upon the availability of appropriated funds, and the government is not liable for any costs incurred during proposal preparation. The contracting officers and specialists, including Aaron Blackshire and Kim Engles, are the primary points of contact for questions and submissions. The notice highlights the urgency of the requirement, the sole-source basis for award, and the government’s intent to negotiate directly with the identified contractor, TripTK, without issuing a full and open competition. All relevant terms, conditions, and instructions for proposal submission are detailed in the solicitation, accessible via the provided link.

General Info

CMS awards sole-source, fixed-price contract to TripTK for Medicare.gov UX research, 10-week period.

Contract Value

$3,826,750

NAICS

541613 - Marketing Consulting Services

Place of Performance

Windsor Mill, MD, 21244, USA

Set-Aside

NONE

Awardee

TRIPTK LLC

Award Issued Date

Documents

3

Attachment J.2 - Contractor/Offeror Conflict of Interest Template

DOCX, High priority: read this first3 pages · past-performance
High

Medicare.gov User Experience Research and Transformation SOO

PDF, High priority: read this firstsow
High

Solicitation 75FCMC25RJ041 - Medicare.gov Transformation

PDF, High priority: read this firstrfq
High

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Timeline

PhaseClosed
Posted

Combined Synopsis

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyDepartment Of Health And Human Services → Ofc Of Acquisition And Grants Management
Contacts2 people available
OfficeBALTIMORE, MD, 21244, USA

Full Description

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Purpose: This is a combined synopsis/solicitation for commercial products or commercial services prepared in accordance with the format in subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; proposals are being requested and a written solicitation will not be issued. This requirement has no set-aside restrictions. The North American Industry Classification System (NAICS) code for this procurement is 541613. The solicitation document, the incorporated provisions and clauses are those in effect through Federal Acquisition Circular (FAC) 2023-04, Effective 09/23/2025. This is a Non-Competitive (Notice of Intent) combined Synopsis Solicitation to Award a Contract or Purchase Order without providING for full or open competition (including Brand-Name). This sole source is being conducted pursuant to the authority of 10 U.S.C. 3204(a)(2) or 41 U.S.C. 3304(a)(2), as implemented by FAR 6.302-, "Unusual and Compelling Urgency." The justification/rationale for Other Than Full and Open Competition is Unusual and Compelling Urgency. All responsible sources may submit a capability statement, proposal, or quotation, which shall be considered by the agency. Description of Requirement: The Government anticipates award of a firm-fixed-price delivery order for this requirement. The Centers for Medicare and Medicaid Services (CMS) intends to negotiate with TripTK on a sole source basis. All proposals must submit a Performance Work Statement (PWS). The period of performance of this contract is estimated for one (10) ten week base period, as follows: Base Period: September 30, 2025 - December 10, 2025. Delivery shall be to: Delivery shall be made effective September 30, 2025. Additional contract requirement(s) or terms and conditions: See all Sections and Sub-sections of the Terms and Conditions below. Defense Priorities and Allocations System (DPAS) is not applicable. Complete proposals/quotes shall be submitted electronically no later than 3:00 P.M. ET on September 25, 2025 to the Contract Specialist, Kim Engles (Kimberly.Engles@cms.hhs.gov) and Contracting Officer, Aaron Blackshire (Aaron.Blackshire@cms. hhs.gov). An offeror's initial proposal should contain the offeror's best terms from a price and technical standpoint. The Government reserves the right to conduct exchanges with offerors if the Contracting Officer determines them to be necessary. All questions concerning the solicitation for this requirement shall be submitted via electronic mail (email) to the Government representatives named below as soon as possible. Offerors shall direct all communications to the attention of the following Government representative(s): Name: Aaron Blackshire, Contracting Officer, Aaron.Blackshire@cms.hhs.gov Kim Engles, Contract Specialist, Kimberly.Engles@cms.hhs.gov Please note CMS is issuing this solicitation contingent upon the availability of appropriated funds from which payment for contract purposes can be made. CMS is not committed to reimburse any costs associated with the preparation or submission of a proposal nor to procure or contract for the services described herein. In addition, the Contracting Officer is the only individual who can legally commit the Government to the expenditures of public funds in connection with the proposed procurement.

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