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Member Services and Call Center Support

Active
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The contract requires the provision of 24/7 member support services focused on prescription-related inquiries, including formulary questions, prior authorization status updates, and grievance resolution. The services must be delivered through a call center with the capability to respond to member needs around the clock, ensuring timely and accurate assistance across all aspects of pharmacy benefits management. The performance location is designated as Boston with a zip code of 02108, and the work falls under NAICS code 561422, indicating it involves call center operations. The contract is structured as a subcontract under the Group Insurance Commission of Massachusetts, and responses must be submitted by August 5, 2026, with the solicitation posted on May 29, 2026. All support activities must align with state-level healthcare administration standards and ensure consistent, compliant service delivery to members.

General Info

24/7 pharmacy support call center in Boston for Massachusetts Group Insurance Commission, due August 5, 2026.

Agency

Massachusetts → GIC00 - Group Insurance CommissionView Agency

NAICS

561422 - Telemarketing Bureaus and Other Contact CentersView NAICS

Place of Performance

Boston, MA, 02108, US

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

Posted

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Response Deadline

Submission deadline

Response Deadline

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Organization & Contact Information

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AgencyMassachusetts → GIC00 - Group Insurance Commission
ContactsNo contacts available
OfficeN/A
Organization / Agency
Massachusetts → GIC00 - Group Insurance Commission
View Agency Profile
Office AddressN/A
ContactsNo contact information available

Full Description

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Provide 24/7 member support for prescription inquiries, prior authorization status, formulary questions, and grievance resolution.

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