This Combined Synopsis/Solicitation opportunity from Department Of Veterans Affairs was posted on May 8, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Amendment to a Previous Combined Synopsis/Solicitation 36C78625Q50211 - NCA Customer Satisfaction Survey Services -- R422

Closed

QSE--36C78625Q50211Federal

Submission Closed05/23/2025, 03:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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AI Contract Overview

The Department of Veterans Affairs, through the National Cemetery Administration, is seeking a contractor to provide Customer Satisfaction Survey Services under a firm-fixed price contract. The scope requires the contractor to supply all necessary equipment, tools, personnel, and resources to perform comprehensive survey services in accordance with the Statement of Work and related attachments. The solicitation emphasizes a set-aside for Service-Disabled Veteran-Owned Small Businesses and includes detailed documentation such as sample surveys, wage determinations, past performance questionnaires, and compliance certifications. The response deadline is scheduled for 10:00 a.m. CST on May 19, 2025. The contract aims to gather feedback on customer satisfaction across various survey formats, including English-language surveys for national, state, tribal, and NOK (Next of Kin) populations, ensuring adherence to federal regulations and wage standards. The project will be executed primarily in Quantico, Virginia, with a designated point of contact for inquiries.

General Info

Contract awarded to TRIBILITY LLC for $2.85M NCA customer satisfaction surveys, active until January 2026.

Agency

Department Of Veterans Affairs → National Cemetery Administration (36C786)

Contract Value

$2,850,465

NAICS

541910 - Marketing Research and Public Opinion Polling

Place of Performance

NATIONAL CEMETERY ADMIN (786); NATIONAL CEMETERY ADMIN DEPT OF VETERANS AFFAIRS-CENTRAL CO; 5105 RUSSELL RD, Quantico, VA, 22134, USA

Set-Aside

SDVOSBC

Awardee

TRIBILITY LLC

Award Issued Date

07/16/2025, 12:00:00 AM UTC

Documents

Attachment A - Price/Cost Schedule - NCA CSS (36C78625Q50211)

2 pages · specifications

High

Attachment A - Price/Cost Schedule - NCA Customer Satisfaction Survey Services (36C78625Q50211)

2 pages · specifications

High

Attachment B: Statement of Work - NCA CSS (Revised)

63 pages · sow

High

Attachment C: Schedule of Deliverables - Base & Option Years 1-4

2 pages · sow

High

Attachment K - VAAR 852.219-75 Notice of Limitations on Subcontracting

2 pages · certification

High

Attachment N - Questions and Answers (NCA Customer Satisfaction Survey)

q-and-a

High

NCA Customer Satisfaction Survey Services (36C78625Q50211)

9 pages · rfq

High

NCA Customer Satisfaction Survey Services (36C78625Q50211)

8 pages · rfq

High

Statement of Work - NCA Customer Satisfaction Surveys (CSS)

63 pages · sow

High

Wage Determination No. 2015-4281 (Rev 32)

wage-determination

High

2025 NCA Funeral Director Satisfaction Survey

12 pages · other

Low

2025 NCA Next of Kin/Family Member Satisfaction Survey

12 pages · other

Low

2025 NCA Next of Kin/Family Member Satisfaction Survey

other

Low

2025 NCA NOK State Tribal Survey

12 pages · other

Low

Attachment I - Past Performance Questionnaire

4 pages · past-performance

Low

Attachment I - Past Performance Questionnaire (Revised)

4 pages · past-performance

Low

FAR 52.204-20 Predecessor of Offeror

1 page · provision

Low

NCA 2019-2024 National Level Strategic Performance Measures (SPM) Report

other

Low

VA National Cemetery Administration 2025 Next of Kin Satisfaction Survey Samples

18 pages · other

Low

AI Contract Breakdown

Uniform Contract Format

Contract not broken down yet

CLEATUS splits the solicitation into Uniform Contract Format (UCF) sections: scope, pricing, deliverables, and evaluation criteria.

Timeline

3 updates

PhaseClosed

PostedApr 17

Combined Synopsis

Notice updatedApr 17

Notice details unchanged. Attachments may have changed.

Notice updatedMay 7

Response deadline changed from May 19, 2025 to May 23, 2025. The notice title changed. The notice description changed.

Deadline changedMay 8

Response deadline time changed from 12:00 PM UTC to 3:00 PM UTC on May 23, 2025.

Response DeadlineMay 23

Deadline has passed

Submission Closed

05/23/2025, 03:00:00 PM UTC

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Organization & Contact Information

AgencyDepartment Of Veterans Affairs → National Cemetery Administration (36C786)

Contacts1 person available

OfficeQUANTICO, VA, 22134, USA

Organization / AgencyDepartment Of Veterans Affairs → National Cemetery Administration (36C786)

Office AddressQUANTICO, VA, 22134, USA

Contacts

Weston Worsham

contact@example.gov

Full Description

Amendment to a Previous Combined Synopsis/Solicitation 36C78625Q50211 - NCA Customer Satisfaction Survey Services -- R422 Amendment to a Previous Combined Synopsis/Solicitation 36C78625Q50211 - NCA Customer Satisfaction Survey Services This purpose of this amendment is to provide answers to submitted questions, revised docs and to extend the submission due date. Response date and time for offers is extended. Offers are due by no later than 10:00 a.m. CST on 23 May 2025 to the Contracting Officer, contact@example.gov. Offers must acknowledge receipt of this amendment by the time of submission by submitting separate letter or electronic communication which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER. Note: Some revisions/changes have been highlighted in the revised documents as a courtesy. However, it is the Offeror's responsibility to review all information and documentation. See attached documents. Combined Synopsis-Solicitation Document - Revised A. Price/Cost Schedule B. Statement of Work - Revised C. Schedule of Deliverables D. Sample NCA2025 MPS English Survey E. Sample NCA2025 FD English Survey F. Sample NCA2025 State and Tribal English Survey G. Sample NCA2025 NOK English Survey H. Service Contract Act Wage Determination No. 2015-4281 Rev 32 dated 23 December 2024 - Note: The wage determination provided is for the Washington D.C. area, but it will be amended to the local area of the winning quoter upon issuance of the award. I. Past Performance Questionnaire - Revised J. FAR 52.204-20, Predecessor of Offeror K. VAAR 852.219-75, VA Notice of Limitations on Subcontracting - Certificate of Compliance for Services and Construction L. NCA 2019-2024 National Level Strategic Performance Measures (SPM) Report M. Q15 NCA Next of Kin/Family Member Survey Sample Documents N. Questions and Answers