Network Monitoring & Operations Support

The contract entails 24/7 monitoring and operational support for the Wake County Public School System’s IP network infrastructure, requiring continuous surveillance to detect, alert, and respond to outages, performance degradation, and security incidents. The contractor must provide real-time incident detection, initial triage, and coordination of response efforts to minimize disruptions to educational services, ensuring rapid restoration of network functionality and mitigation of potential threats. This support is critical to maintaining network reliability, security, and performance across a large-scale public education environment. The solicitation is issued as a subcontract with a NAICS code of 518210, indicating it falls under data processing, hosting, and related services. The opportunity was posted on May 18, 2026, with a response deadline of June 3, 2026, and is managed by the Wake County Board of Education under the State of North Carolina. The place of performance and point of contact details are not specified, but the work is expected to support the WCPSS network across its jurisdiction. Bidders must be prepared to deliver round-the-clock capabilities with defined protocols for incident escalation and resolution, aligned with the educational institution’s operational and security requirements.