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On-Demand Telephone Interpretation (OPI)

Active
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This subcontract with Region 4 ESC in Texas provides on-demand telephone interpretation services to support prime contractors. The provider is responsible for managing high-volume call queues and utilizing specialized telephony infrastructure and routing software to connect English speakers with qualified interpreters in various target languages. The services are delivered in real-time and must strictly adhere to professional interpretation ethics and confidentiality standards. Classified under NAICS code 541930, the contract ensures seamless linguistic support for projects managed by the State of Texas.

General Info

Region 4 ESC subcontract for on-demand telephone interpretation services in Texas.

Agency

State of Texas → Region 4 ESC - TXView Agency

NAICS

541930 - Translation and Interpretation ServicesView NAICS

Place of Performance

TX, USA

Set-Aside

NONE

Documents

This scope was carved out of 26-05.

The full solicitation package (14 documents), including the RFP, is on the prime solicitation, not on this scope.

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Interpretation and Translation Services and Solutions

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Timeline

Posted

subcontract

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Organization & Contact Information

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AgencyState of Texas → Region 4 ESC - TX
ContactsNo contacts available
OfficeN/A
Organization / Agency
State of Texas → Region 4 ESC - TX
View Agency Profile
Office AddressN/A
ContactsNo contact information available

Full Description

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Performs real-time oral translation via telephone for prime contractors on Region 4 Education Service Center (ESC) projects. Manages high-volume call queues and provides on-demand linguistic support to connect English speakers with qualified interpreters in target languages. Requires telephony infrastructure and call-routing software. Adheres to professional interpretation ethics and confidentiality standards. Delivers real-time oral interpretation services.

Similar Contracts

Same NAICS industry code

NAICS: 541930
New
SLED
Communication Access Scheduled Signed Language Interpreting Services
Solicitation # b2d13f21-d7b9-48ad-a62b-4bb28cbbf9f8
The New Hampshire Department of Health and Human Services, Office of Health Access, is soliciting a single qualified vendor to provide statewide communication access services from January 1, 2027, to June 30, 2028, with potential extensions up to five years. The scope of work includes scheduled signed language interpretation, Communication Access Real-Time Translation (CART), and scheduled reader services for individuals who are deaf, have hearing loss, or possess disabilities impacting their communication and reading abilities. These services must be available 24/7 via on-site, community, telephone, and virtual platforms. The selected contractor is required to maintain a secure scheduling portal, provide quarterly progress reports, and ensure all interpreters are licensed in the State of New Hampshire and comply with the minimum compensation rates established in RSA 521-A:12. The contract emphasizes strict adherence to federal and state regulations, including HIPAA privacy rules, the Americans with Disabilities Act, and Title VI compliance for individuals with limited English proficiency. Technical requirements mandate compliance with WCAG 2.1 Level AA accessibility standards and secure data hosting. Award selection is based on the overall highest scoring vendor rather than the lowest cost, with a mandatory minimum technical score of 400 points required to proceed to cost evaluation. Payment is contingent upon the availability of appropriated funds and the state's acceptance of deliverables, with monthly invoicing required. Vendors must submit their responses by September 10, 2026, including a detailed technical response, a staffing plan, and a pricing workbook based on estimated service units for various interpreting modalities.
Dhhs-Department Of Health & Human Services

POSTED

4 days ago

DEADLINE

in 3 days
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