This Government Contract opportunity from Department Of Health And Human Services was posted on May 14, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Ongoing Technical Support & Help Desk Services

Closed

Federal

Submission Closed05/25/2026, 04:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541512

New

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ITS System Maintenance ServicesThe contract involves providing ongoing maintenance and technical support for the Tennessee Department of Transportation’s SmartWay Intelligent Transportation System. This work is categorized under the NAICS code 541512, which pertains to computer systems design services, indicating a focus on IT and technical expertise to ensure the system’s optimal functionality. The services will be performed as a subcontract and are set to take place in Hamilton, Tennessee. The solicitation for this contract was posted on June 26, 2026, with the response deadline on the same day, underscoring a time-sensitive procurement process. While specific details such as the agency's office address and point of contact are not provided, the Tennessee Department of Transportation is the contracting agency managing this opportunity. The contract aims to support the SmartWay system, which is a key component of the state’s intelligent transportation infrastructure, likely requiring continuous technical oversight and system updates to maintain efficient transportation management.

Tennessee Department of Transportation

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Tennessee Department of Transportation

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Certified Payroll & Prevailing Wage Compliance SystemThe contract involves the development and management of an electronic certified payroll submission system designed to ensure compliance with federal and state wage laws. The system will facilitate weekly submissions of WH-347 forms and maintain payroll records for a minimum of three years. It must provide secure access for both the Tennessee Department of Transportation (TDOT) and the U.S. Department of Labor to review and verify payroll information. This subcontract, associated with NAICS code 541512, targets specialized software services and is specifically aimed at supporting TDOT operations in Tipton. The project underscores the critical need for accurate and timely reporting of prevailing wages, helping to streamline compliance efforts and enhance transparency in wage reporting across relevant construction and transportation projects.

TDOT

POSTED

in 10 days

DEADLINE

in 10 days

AI Contract Overview

The contract for Ongoing Technical Support & Help Desk Services involves delivering continuous technical support, user assistance, troubleshooting, and system maintenance to ensure seamless operations. This includes Tier 1 and Tier 2 support levels, user training, and round-the-clock helpdesk availability. The goal is to maintain uninterrupted functionality of the supported systems and provide timely resolution to technical issues. Issued by the Omas Strategic Buying Center within the Department of Health and Human Services, the contract is classified under NAICS code 541512, indicating its focus on computer systems design services. The work is to be performed in Eagle Butte, with a response deadline set for May 25, 2026. This subcontract opportunity is geared toward sustaining operational efficiency through expert technical assistance and comprehensive user support.

General Info

Continuous Tier 1 and 2 technical support, user training, and helpdesk for system maintenance.

Agency

Department Of Health And Human Services → Omas Strategic Buying Center - Information Technology

NAICS

541512 - Computer Systems Design Services View NAICS

Place of Performance

Eagle Butte, SD, 57625, USA

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

PhaseClosed

PostedMay 14

subcontract

Response DeadlineMay 25

Deadline has passed

Submission Closed

05/25/2026, 04:00:00 PM UTC

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Organization & Contact Information

AgencyDepartment Of Health And Human Services → Omas Strategic Buying Center - Information Technology

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Health And Human Services → Omas Strategic Buying Center - Information Technology

Office AddressN/A

ContactsNo contact information available

Full Description

Provide continuous technical support, user assistance, troubleshooting, and system maintenance including Tier 1–2 support, user training, and helpdesk availability to ensure uninterrupted operations.