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Ongoing Technical Support & Maintenance

Active
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This subcontract for the New Jersey Public Safety agency provides long-term technical support and system maintenance for prime contractors working on North Brunswick Township Police Department projects. The agreement spans a five-year period and focuses on delivering continuous system availability and updated software versions through a structured update delivery pipeline and a dedicated ticketing system for help desk support. The contractor is responsible for ensuring cloud platform availability in accordance with defined Service Level Agreements. This opportunity, categorized under NAICS code 541513, was posted on September 21, 2026, with a response deadline of October 14, 2026.

General Info

Five-year technical support and system maintenance subcontract for North Brunswick Township Police Department.

Agency

New Jersey → Public SafetyView Agency

NAICS

541513 - Computer Facilities Management ServicesView NAICS

Place of Performance

NJ, USA

Set-Aside

NONE

Documents

This scope was carved out of BID26018.

The full solicitation package (3 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Computer-Aided Dispatch (CAD) Program & Records Management System (RMS)

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Timeline

Posted

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Organization & Contact Information

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AgencyNew Jersey → Public Safety
ContactsNo contacts available
OfficeN/A
Organization / Agency
New Jersey → Public Safety
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Office AddressN/A
ContactsNo contact information available

Full Description

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Provides long-term technical support and system maintenance for prime contractors on North Brunswick Township Police Department projects. Delivers software updates and help desk support via a structured update delivery pipeline and ticketing system. Ensures continuous cloud platform availability per defined Service Level Agreements (SLAs). Delivers continuous system availability and updated software versions over a 5-year period.

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Same NAICS industry code

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NAICS: 513210
New
SLED
Computer-Aided Dispatch (CAD) Program & Records Management System (RMS)
Solicitation # BID26018
The Township of North Brunswick is soliciting proposals for a cloud-native Software-as-a-Service solution to provide a unified Computer-Aided Dispatch and Records Management System for its police department. The objective is to replace aging systems with a government-compliant, fully managed subscription platform that ensures NIBRS compliance, seamless data flow between CAD and RMS, and integration with body-worn cameras and ALPR systems. The procurement process, governed by N.J.S.A. 40A:11-4.1 and N.J.A.C. 5:34-4.1, requires responses by October 14, 2026. Award criteria include relevant experience, specifically with New Jersey public entities, the qualifications of the project team, the proposed service approach, and a comprehensive fee proposal covering implementation, data migration, and five years of annual service. The contract mandates strict adherence to various legal and regulatory standards, including the New Jersey Prevailing Wage Act, the Americans with Disabilities Act, and HIPAA for the protection of medical information. Vendors must provide certifications regarding business registration, OFAC status, and prohibited activities in Russia-Belarus and Iran, as well as commit to equal employment opportunity and non-discrimination practices. The implementation process involves a rigorous multi-stage validation cycle, including a dedicated quality assurance environment, staging with production data, and formal user acceptance testing with joint sign-off by agency stakeholders. Final delivery is specified as F.O.B. destination, and the contract's continuation beyond the fiscal year is subject to the availability of annual appropriations.
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POSTED

1 day ago

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in 21 days
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