This Sources Sought opportunity from Department Of Veterans Affairs was posted on July 20, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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R408--MAIL MANAGEMENT SERVICES ANSWERING VENDOR QUESTIONS

Closed

36C10D26Q0139Federal

Submission Closed07/21/2026, 07:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 518210

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Motor Vehicles

POSTED

1 day ago

DEADLINE

in 7 days

AI Contract Overview

The Veterans Benefits Administration is seeking information on mail management services to support the processing of mail packets via Task 5.14, which involves human-assisted claims processing for mail that automated systems cannot fully handle. The contractor is expected to process between 5,000 and 7,000 packets per day after the third month of performance, consistent with the performance work statement, though this volume reflects only a portion of the approximately 41,000 daily mail packets received by VBA across its centralized operations. The work is limited to USPS mail and mail physically shipped to the contractor by VBA regional offices, and the requirement is designed to ensure timely actioning of mail the same day it enters the work queue, replicating the functions of a claims assistant. The volume has trended downward due to improved automation but may experience temporary increases due to system issues or special projects. The solicitation, identified as 36C10D26Q0139, is posted under NAICS code 518210 and is managed by the Department of Veterans Affairs in Washington, D.C., with Gregory Stevens serving as the primary point of contact. No details on contract value, pricing, evaluation factors, deliverables, inspection criteria, packaging requirements, or specific clauses have been provided in the available documentation.

General Info

VA seeks industry input on mail management services for digital integration, no contract awarded, responses due July 21, 2026.

Agency

Department Of Veterans Affairs → Veterans Benefits Administration (36C10D)

NAICS

518210 - Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

Place of Performance

Department of Veterans Affairs Veterans Benefits Administration, Washington, DC, 20006, USA

Set-Aside

NONE

Documents

36C10D26Q0139 Vendor Questions on Mail Management Services

q-and-a

High

Solicitation 36C10D26Q0139 - Mail Management Services Q&A

4 pages · q-and-a

High

Veterans Benefits Administration Mail Management Services PWS June 22, 2026

pws

High

36C10D26Q0139 Vendor Questions on Mail Management Services

q-and-a

Low

Mail Management Services Q&A - Solicitation 36C10D26Q0139

3 pages · q-and-a

Low

RFI 36C10D26Q0139 Mail Management Services

rfi

Low

Solicitation 36C10D26Q0139 - Mail Management Services Q&A

3 pages · q-and-a

Low

AI Contract Breakdown

Uniform Contract Format

Timeline

5 updates

PhaseClosed

PostedJun 23

Sources Sought

Notice updatedJul 7

The notice title changed. The notice description changed. The point of contact changed.

Notice updatedJul 8

The notice description changed.

Notice updatedJul 13

The notice description changed. The point of contact changed.

Notice updatedJul 16

The notice description changed.

Notice updatedJul 20

The notice description changed.

Response DeadlineJul 21

Deadline has passed

Submission Closed

07/21/2026, 07:00:00 PM UTC

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Organization & Contact Information

AgencyDepartment Of Veterans Affairs → Veterans Benefits Administration (36C10D)

Contacts1 person available

OfficeWASHINGTON, DC, 20006, USA

Organization / AgencyDepartment Of Veterans Affairs → Veterans Benefits Administration (36C10D)

Office AddressWASHINGTON, DC, 20006, USA

Contacts

Gregory StevensContract Specialist

contact@example.gov

+1 (555) 000-0000

Full Description

Q1. Please confirm that the VBA receives 41,000 packets per day on average but the ask of the contractor for this TO is to process up to 5-7,000 after the third month. The potential is more as the contractor proves its value. This 5-7,000 is all USPS mail and mail that is being shipped to contractor by VBA RO's. A1. The Government confirms that VBA estimates receiving approximately 41,000 mail packets per day across all centralized mail operations; however, this figure represents the total mail volume processed through the full centralized mail pipeline and is not the contractor's Task 5.14 obligation. Task 5.14 Mail Packet Processing Services is a distinct function separate from mail receipt, scanning, and conversion. It represents human-assisted claims processing actions, analogous to work a claims assistant would perform, on mail packets that automated processing was unable to complete, ensuring mail is actioned the same day it enters a work queue. The contractor's Task 5.14 obligation is to process 5,000 7,000 packets per day following the Month 3 ramp-up period as outlined in Table 5 of PWS Section 5.14. The Government notes that this volume has trended downward over time as mail automation capabilities have matured, though temporary spikes may occur due to automation issues or special projects.