R699--Beneficiary Locator and Outreach Services

The Department of Veterans Affairs, through the Veterans Benefits Administration, has issued solicitation 36C10D26Q0145 for Beneficiary Locator and Outreach Services. This total small business set-aside contract, categorized under NAICS 561611, aims to support the Veteran Administration Insurance Service and Operations Center by identifying and contacting beneficiaries to facilitate claims processing under the Faster Payment to Veteran's Survivors Act of 2022. The scope of work includes designated beneficiary locator services, case management, and outreach, with a minimum guaranteed workload of 1,000 cases during the base period. The contract is structured with a base period running from September 5, 2026, to March 4, 2027, followed by four one-year option periods. Performance is to be conducted off-site at the contractor's location, with all deliverables and documentation submitted electronically. The award will be determined using a best value trade-off process, evaluating proposals based on technical ability, past performance, and price. Technical ability is a critical factor, requiring a minimum rating of satisfactory and focusing on the understanding of requirements, project management approach, and staff expertise. Security is a paramount requirement, necessitating strict adherence to VA Handbook 6500, FISMA, and NIST standards to protect sensitive information and personally identifiable information. Contractors must also comply with specific subcontracting limitations and provide electronic invoicing through approved systems like Tungsten. Proposals must be submitted in two volumes—Price and Technical—with the technical volume limited to 10 pages, excluding resumes and management plans. All interested parties must be registered in SAM and provide their Unique Entity ID and CAGE code.