This Solicitation opportunity from Pennsylvania was posted on June 16, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Real-Time Customer Feedback Solution for Airport Services

Closed

21250515100831State & Local

Submission Closed07/07/2025, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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8 days ago

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in 2 months

AI Contract Overview

The City of Philadelphia's Department of Aviation is seeking a contractor to implement a real-time customer feedback solution at airport locations. The vendor will be responsible for designing and deploying customizable surveys accessible via QR codes and tablets, allowing for data collection both online and offline. The solution must support multiple languages, provide immediate alerts for negative feedback, and ensure secure storage of collected data. Additionally, the contractor will deliver comprehensive reporting and analytics through a centralized dashboard to help the City monitor and improve airport services. The contract, with an estimated value ranging from $500,000 to $1,500,000, is part of a solicitation posted on June 16, 2025, with a response deadline of July 7, 2025. The project aims to enhance customer experience by leveraging real-time insights, and the selected vendor will need to meet the specified technical and service requirements to support the City’s efforts in airport service management within Pennsylvania.

General Info

Agency

Pennsylvania → Philadelphia Department of Aviation

NAICS

541910 - Marketing Research and Public Opinion Polling

Place of Performance

PA, USA

Set-Aside

NONE

Documents

City of Philadelphia Professional Services Small Order Purchase Provider Agreement

contract-document

High

Department of Aviation RFP for Customer Feedback Solution

rfp

High

Exhibit 1: Additional IT Standards

specifications

High

Appendix D: Local Business Entity or Local Impact Certification

certification-form

Low

City of Philadelphia PSSOP Disclaimer, Acknowledgments, & Reservation of Rights

special-notice

Low

LGBTQ Applicant Opportunity Data Form

other

Low

AI Contract Breakdown

Uniform Contract Format

Timeline

PhaseClosed

PostedJun 16

Solicitation

Response DeadlineJul 7

Deadline has passed

Submission Closed

07/07/2025, 12:00:00 AM UTC

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Organization & Contact Information

AgencyPennsylvania → Philadelphia Department of Aviation

ContactsNo contacts available

OfficeN/A

Organization / AgencyPennsylvania → Philadelphia Department of Aviation

Office AddressN/A

ContactsNo contact information available

Full Description

Through this RFP, the City is seeking a contractor to perform the following services: The vendor will deliver real-time customer feedback solutions by configuring and deploying surveys via QR codes or via provided tablets at designated airport locations. Services include customizable survey design, data collection (online and offline), multi-language support, real-time alerts for negative feedback, secure data storage, and comprehensive reporting and analytics through a centralized dashboard.