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Rebate Program Administration and Customer Support

Open
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The Rebate Program Administration and Customer Support subcontract provides essential staffing and operational assistance to prime contractors managing Home Energy Rebate projects for the Oklahoma Department of Commerce. The scope of work centers on the operation of a dedicated call center utilizing CRM and telephony systems to facilitate the end-to-end processing of rebate applications. Key responsibilities include performing rigorous income verification and managing quality assurance protocols to ensure the integrity of installed energy work. Under this agreement, the subcontractor is responsible for delivering fully processed applications and ensuring all customer inquiries are resolved efficiently. The opportunity is categorized under NAICS code 561110, with a response deadline set for December 15, 2026. This role is critical in maintaining the administrative flow and customer satisfaction levels for the state's energy rebate initiatives.

General Info

Subcontract for Oklahoma energy rebate call center staffing, application processing, and income verification.

Place of Performance

OK, USA

Set-Aside

NONE

Documents

This scope was carved out of EV00000921.

The full solicitation package (18 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Energy Rebate

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Organization & Contact Information

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AgencyOklahoma Department of Commerce
ContactsNo contacts available
OfficeN/A
Organization / AgencyOklahoma Department of Commerce
Office AddressN/A
ContactsNo contact information available

Full Description

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Provides staffing and operational support for prime contractors on Oklahoma Department of Commerce Home Energy Rebate projects. Operates a call center using CRM and telephony systems to process rebate applications, perform income verification, and manage quality assurance for installed work. Delivers processed applications and resolved customer inquiries.

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Usgs Contracting Activity

POSTED

3 days ago

DEADLINE

in 2 days
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More opportunities from Oklahoma Department of Commerce

Same awarding agency

NAICS: 541611
SLED
Energy Rebate
Solicitation # EV00000921
The Oklahoma Department of Commerce is seeking a contractor to provide planning, application, and implementation support for the U.S. Department of Energy's Home Owner Managing Energy Savings (HOMES) and High-Efficiency Electric Home Rebates (HEEHR) programs. The scope of work involves conducting background research, executing a stakeholder engagement plan with public hearings and meetings, and developing customized implementation blueprints and technical design methodologies. The selected contractor must provide a data and tools solution compliant with DOE requirements and BPI 2400 standards, including a BPI-certified quality control inspector. The contract structure includes an initial one-year term with four renewal options, potentially extending through September 30, 2031. Bids are evaluated on a blind, best-value basis, with preference points awarded for experience in energy rebate programs, federal grant management, and the ability to design programs from scratch. Proposals must follow a strict 12-section format and be submitted via the Oklahoma Supplier Portal. Pricing must be submitted as two separate budgets for HEEHR and HOMES, distinguishing between administrative fees and direct rebates, with the design phase priced as a fixed amount and implementation as a range with a not-to-exceed limit. As the project utilizes federal funding, the contractor must comply with 2 CFR Part 200, the Davis-Bacon Act for prevailing wages, and Buy America preferences.
Administrative Management and General Management Consulting Services

POSTED

6 months ago

DEADLINE

in 2 months
View Details

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