Request for Proposals - City of Chandler Debt Collection Services for Fire Department Ambulance Transportation; FR7-946-5062

The City of Chandler is seeking a qualified third-party debt collection agency to recover patient responsibility balances for ambulance transportation services provided by the Chandler Fire Department. This new service is scheduled to begin on February 1, 2027, with an initial two-year term ending January 31, 2029, and options for up to three additional two-year extensions. The selected contractor will manage approximately 120 to 150 accounts monthly, specifically targeting balances over 25 dollars that are aged 120 days or more. Account data will be transferred from the City's billing vendor, EMS Management and Consultants, via secure methods such as SFTP. The contractor must maintain strict compliance with HIPAA, the Fair Debt Collection Practices Act, and the Telephone Consumer Protection Act, including the execution of a Business Associate Agreement for handling protected health information. Proposals are evaluated based on the method of approach, including collection strategy and technology capabilities, as well as company qualifications and experience in healthcare debt recovery. Compensation is structured as a percentage of the total debt collected, with different tiers for accounts aged 100 days and 180+ days. The City requires the agency to remit collected funds on a weekly, bi-weekly, or monthly basis and provide annual compliance attestations and performance reports.