RFP-491-260000002254-1 | NEMT Broker for Medicaid FFS Beneficiaries

The State of Michigan Department of Health and Human Services is soliciting proposals for a Non-Emergency Medical Transportation (NEMT) Broker to manage services for Medicaid Fee for Service beneficiaries. The contract focuses on providing transportation administration and brokerage services primarily within Wayne, Oakland, and Macomb Counties, as well as statewide. The selected broker will be responsible for coordinating various transportation modes, including ambulatory, wheelchair, Medivan, Medivac, mass transit, and commercial air, along with ancillary services such as lodging and meals. The performance period is scheduled from August 1, 2027, through July 31, 2030, with potential for renewal. The broker must adhere to strict operational and compliance standards, including the Michigan Medicaid Provider Manual, HIPAA regulations for handling protected health information, and comprehensive data security requirements. Key deliverables include maintaining a disaster recovery plan, meeting specific service level agreements for uptime and availability, and providing a dedicated management team consisting of a Director, Quality Manager, Compliance Officer, and Customer Service Manager. Bidders are required to submit monthly capitated PMPM pricing and provide detailed evidence of past performance in Medicaid NEMT environments. The contract also mandates rigorous insurance coverage and compliance with federal provisions regarding equal employment and anti-lobbying certifications.