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This Solicitation opportunity from Maryland was posted on September 5, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

RFP #92222 - IT Service Center Services

Closed
BPM052976State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 624230
New
SLED
MPA 388 Emergency Management and Homeland Security Services
Solicitation # OET27007085
The State of Rhode Island is establishing a Master State Agreement under solicitation OET27007085 to identify qualified firms for pre-need and pre-event emergency management and homeland security services. This agreement is available for use by state agencies, municipalities, and quasi-public government agencies. The scope of work is divided into five service categories: resource distribution for essential supplies, federal program assistance for Stafford Act Public Assistance, large-scale debris management and hazardous waste abatement, comprehensive planning and risk assessment services, and snow removal and de-icing assistance. The contract has an initial duration of three years with a potential two-year renewal option. To be eligible for the qualified vendor list, technical proposals must achieve a minimum score of 80 out of 100 points. Evaluation criteria include the firm's office location, key personnel resumes, evidence of similar project completion within the last five years, and knowledge of Rhode Island laws and agencies. Required submissions include a technical proposal, a detailed fee schedule for equipment and materials, audited financial statements from the past three years, and certifications regarding lobbying, debarment, and drug-free workplace requirements. Additionally, firms must provide a certificate of insurance and, for those bidding on resource distribution or debris management, post a performance and payment bond of 1,000,000 dollars. The initial response deadline is November 20, 2026, with subsequent responses reviewed quarterly until January 31, 2029. Awarded contractors must comply with Minority Business Enterprise goals and adhere to various federal and state non-discrimination and equal opportunity mandates. Performance for debris management is specifically noted to limit time and material payments to the first 70 hours following a disaster event, and all services must be delivered throughout the stricken areas of Rhode Island as directed by the State.
State of Rhode Island

POSTED

6 days ago

DEADLINE

in over 2 years
NAICS: 624230
Federal
R706--FCC Medical Cache Maintenance
Solicitation # 36C25927Q0030
Solicitation 36C25927Q0030 is a firm-fixed price request for quotes for the maintenance and storage of the Federal Coordination Center medical cache for the Eastern Colorado Healthcare System. This procurement is 100 percent set-aside for Service-Disabled Veteran-Owned Small Businesses under NAICS code 624230. The scope of work includes the storage and maintenance of medical cache items, transportation and staffing for the setup of the cache at Patient Reception Sites during exercises, and general training and meeting support. The contract consists of a base year running from December 1, 2026, to November 30, 2027, with four subsequent one-year option periods extending the total potential duration to five years. The government will evaluate offers based on a comparative analysis of technical capability, price, and past performance. To be considered responsive, offerors must submit four distinct volumes: technical capability, pricing for all base and option years, up to three recent and relevant past performance references, and a certificate of compliance regarding subcontracting limitations. Personnel must meet specific experience and certification requirements, including a two-year minimum experience level and ICS 100, 200, 700, and 800 certifications. Quotes must be submitted via email to the designated contracting officer by 10:00am MT on November 4, 2026, and all SDVOSB status must be verified through the SBA Small Business Certification system.
Network Contract Office 19 (36C259)

POSTED

8 days ago

DEADLINE

in 8 days
NAICS: 624230
SLED
RFP 27-08 VISITOR ASSISTANCE PROGRAM (VAP) MAUI COUNTY
Solicitation # 27-08
The Hawai‘i Tourism Authority, under the Department of Business, Economic Development, and Tourism, is soliciting proposals for a Visitor Assistance Program (VAP) in Maui County. The selected contractor will design and manage a scalable program to provide compassionate assistance to visitors in crisis, including those victimized by crime, medical emergencies, or travel disruptions. Key responsibilities include coordinating medical support, law enforcement assistance, identification recovery, and emotional guidance, with required geographic coverage extending to Lāna‘i, Moloka‘i, and remote areas of Maui such as Hāna. The program also involves developing safety and prevention outreach materials that adhere to the Ma’ema’e Toolkit and incorporate culturally appropriate place-based messaging. This is a fixed-price contract with a maximum value of 91,500.00 USD for the performance period from January 2027 through December 31, 2027. Award will be granted to the responsible offeror deemed most advantageous to the state, with tie-breaking priority given to the highest scores in Proposed Approach and Past Performance. Deliverables include monthly, quarterly, and final financial and activity reports. Offerors must submit proposals via the HIEPRO portal by November 17, 2026, and must provide certifications regarding non-debarment, conflict of interest, and vendor compliance. All deliverables must be ADA compliant, and while a physical office in Hawai‘i is not mandatory, the contractor must meet specific minimum qualifications and professional standards.
Department of Business, Economic Development, & Tourism

POSTED

15 days ago

DEADLINE

in 20 days
NAICS: 624230
SLED
MANAGEMENT AND OPERATION OF KUKUIOLA VILLAGE EMERGENCY HOMELESS SHELTER AND ONE-STOP RESOURCE AND ASSESSMENT CENTER, COUNTY OF HAWAI‘I
Solicitation # 27-0020
The County of Hawai'i, through the Office of Housing and Community Development, is soliciting proposals for a qualified provider agency with at least five years of experience to manage and operate the Kukuiola Village Emergency Homeless Shelter and One-Stop Resource and Assessment Center in Kailua-Kona. The project involves the operation of 16 emergency shelter units, a one-stop resource and assessment center, an overnight safe parking program, and a certified commercial kitchen. The selected contractor will be responsible for providing supportive services using a Housing First, low-barrier, participant-centered approach, as well as implementing a comprehensive preventative maintenance program for the newly constructed facility. The contract is valued up to 1,500,000 dollars and features an initial one-year term with four optional one-year extensions. Proposals are due by November 3, 2026, via the OpenGov Procurement System, with contract execution expected by mid-December 2026. The County expects program services to commence within two months of the Notice to Proceed. Award selection is based on a best-value determination using a 100-point scoring system that prioritizes implementation viability, scope of work understanding, maintenance planning, and management experience. Funding is administered through a reimbursement-based structure requiring detailed invoicing and supporting documentation. The contractor must ensure all staff are trained in trauma-informed care and crisis intervention while maintaining strict participant confidentiality and compliance with non-discrimination laws.
Office of Housing and Community Development

POSTED

18 days ago

DEADLINE

in 7 days
NAICS: 624230
Grant
2026 RIDEM Disaster Relief Program
Solicitation # 56yg0vaut6h5
The 2026 RIDEM Disaster Relief Program is a reimbursement initiative managed by the Rhode Island Department of Environmental Management, Bureau of Natural Resources. It provides financial assistance to eligible Rhode Island farmers, foresters, and aquaculture producers who suffered qualifying weather-related losses during 2023 and 2024. Eligible losses include damage to farm infrastructure, timber, perennial crops, poultry production, market losses, and land restoration, provided these losses were not already covered by existing USDA Farm Service Agency programs. The program is funded through a Rhode Island 220 Block Grant Agreement between the USDA Farm Service Agency and RIDEM, with a total available funding pool of 15,644,632.43. Applications must be submitted electronically via the state's grant management website by December 31, 2026. Awards are not based on competitive scoring but on program eligibility, verified losses, and available funding. RIDEM will reimburse eligible producers for up to 80 percent of approved losses, though a uniform reduction factor may be applied if total claims exceed available funding. Applicants are required to use a specific Applicant Calculator workbook to estimate losses and must provide supporting documentation and site access for verification. Awardees must execute all required contracts within 30 calendar days of notification and are responsible for any tax obligations resulting from the funds, which may be reported via Form 1099-G.
DEM - Bureau of Natural Resources

POSTED

23 days ago

DEADLINE

in 2 months

AI Contract Overview

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The University of Maryland Global Campus is seeking proposals from qualified vendors to provide comprehensive remote IT Service Center support for its students, faculty, and staff. The selected contractor will manage a multi-channel service operation that offers technical assistance related to UMGC applications, learning technologies, hardware, software, and mobile devices. The scope includes handling first-contact resolution, incident management, reporting, escalation procedures, and ensuring compliance with UMGC’s security standards. All services are to be delivered remotely, eliminating the need for on-site support. Additionally, the contract emphasizes a commitment to diversity by establishing a subcontracting goal of at least 5% of the total contract value for State-certified Minority Business Enterprises (MBEs). The solicitation, identified as RFP #92222, was posted on September 5, 2025, with a response deadline of September 29, 2025. The contract value is estimated to range between 5 million and 15 million dollars. The procurement is managed by the Maryland state agency, and interested vendors can contact Alicia Klein via email for further information. The project aligns with the NAICS code 624230, which pertains to individual and family services, emphasizing the importance of providing accessible, high-quality remote support services to the university community.

General Info

Documents

6

Appendix M: MBE Information and Forms

PDF, High priority: read this firstspecifications
High

RFP #92222 for IT Service Center Services

PDF, High priority: read this firstrfp
High

UMGC Professional Services Sample Contract Appendix C

PDF, High priority: read this first34 pages · contract-document
High

UMGC RFP #92222 Addendum #1 - IT Service Desk Workstation Requirements

PDF, High priority: read this firstamendment
High

UMGC RFP #92222 IT Service Center Services Addendum #1

PDF, High priority: read this firstamendment
High

UMGC RFP Q&A Log

PDF, Low priorityq-and-a
Low

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Organization & Contact Information

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AgencyUniversity of Maryland Global Campus
Contacts1 person available
OfficeN/A
Office AddressN/A
Contacts

Full Description

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The University of Maryland Global Campus (UMGC) is seeking proposals from qualified vendors to provide remote IT Service Center support for prospective and current students, faculty, and staff. The selected Contractor will operate a multi-channel service center to deliver technical assistance for UMGC applications, learning technologies, hardware, software, and mobile devices. Services include first-contact resolution, incident management, reporting, escalation, and compliance with UMGC’s security standards. All services must be delivered remotely, with no on-site support required.A State-certified Minority Business Enterprises (MBE) subcontracting goal of no less than 5% of the total overall Contract value is established for this solicitation.  

More opportunities from University of Maryland Global Campus

Same awarding agency

NAICS: 541512
New
SLED
RFP #92337 Identity Management, Governance, and RBAC Modernization Services
Solicitation # 92337
The University of Maryland Global Campus (UMGC) is seeking a qualified firm to provide Identity Management, Governance, and RBAC Modernization services under RFP #92337. The primary objective is to modernize the university's identity management environment by resolving inconsistencies between Workday and Microsoft Entra ID, establishing a formalized Identity Governance Administration (IGA) framework, and transitioning provisioning dependencies away from PeopleSoft. The selected contractor will be responsible for developing a strategic IAM/IGA roadmap, aligning identity foundation data, and maturing Joiner, Mover, and Leaver (JML) processes. The total compensation for this contract is not to exceed 1,000,000 dollars. The procurement process is conducted in two phases, where technical merit is weighted more heavily than cost. Only shortlisted firms from the initial technical evaluation will be invited to submit price proposals. Award decisions are based on the most advantageous proposal to the university and the state of Maryland. Key performance requirements include 100% capture of role-based requirements and strict adherence to weekly reporting and workshop timelines. The contract is subject to Maryland law and includes specific requirements for Minority Business Enterprise (MBE) and veteran-owned small business compliance. Contractors must adhere to strict data privacy laws, including GDPR, and meet accessibility standards such as WCAG 2.1 Level AA and the ADA. Key personnel must remain consistent with the proposal, and any substitutions require UMGC approval. Payments are generally issued on a net 30-day basis following the electronic submission of invoices containing a valid university purchase order.
Computer Systems Design Services

POSTED

4 days ago

DEADLINE

in 13 days
View Details
NAICS: 541519
New
SLED
UMGC RFP #92340 - Managed Security Operations Center (SOC) Services
Solicitation # 92340
The University of Maryland Global Campus (UMGC) is soliciting proposals for a qualified provider to deliver managed Security Operations Center (SOC) services. The selected contractor will provide 24x7x365 security monitoring, threat detection and analysis, incident response, threat intelligence, and related advisory services. The scope includes continuous monitoring of security events via the University's SIEM tool, the maturation of incident response playbooks, and the provision of as-needed cybersecurity personnel for special projects on a time-and-materials basis. The engagement is for an initial three-year term with two optional one-year renewals, and all services are assumed to be performed in a remote work environment. The contract will be awarded based on a trade-off where technical merit is weighted more heavily than cost. Evaluation criteria include technical approach, relevant experience, staffing, implementation, and contract compliance. Proposers must submit separate technical and price volumes via the Bid Locker portal by November 16, 2026. Key requirements include a minority business enterprise (MBE) subcontracting goal of at least 3%, adherence to NIST SP 800-171 and other regulatory frameworks, and specific insurance coverages, including 5 million dollars per occurrence for cyber security and data breach insurance. Payments are typically issued on a net 30-day basis via electronic funds transfer.
Other Computer Related Services

POSTED

6 days ago

DEADLINE

in 19 days
View Details

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