This Solicitation opportunity from Maryland was posted on September 5, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.
RFP #92222 - IT Service Center Services
Contract Overview
Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.
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The University of Maryland Global Campus is seeking proposals from qualified vendors to provide comprehensive remote IT Service Center support for its students, faculty, and staff. The selected contractor will manage a multi-channel service operation that offers technical assistance related to UMGC applications, learning technologies, hardware, software, and mobile devices. The scope includes handling first-contact resolution, incident management, reporting, escalation procedures, and ensuring compliance with UMGC’s security standards. All services are to be delivered remotely, eliminating the need for on-site support. Additionally, the contract emphasizes a commitment to diversity by establishing a subcontracting goal of at least 5% of the total contract value for State-certified Minority Business Enterprises (MBEs). The solicitation, identified as RFP #92222, was posted on September 5, 2025, with a response deadline of September 29, 2025. The contract value is estimated to range between 5 million and 15 million dollars. The procurement is managed by the Maryland state agency, and interested vendors can contact Alicia Klein via email for further information. The project aligns with the NAICS code 624230, which pertains to individual and family services, emphasizing the importance of providing accessible, high-quality remote support services to the university community.
General Info
Place of Performance
MD, USASet-Aside
Documents
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Timeline
Submission Closed
Organization & Contact Information
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