RFQ FTB-2627-00178 On-Site Out-of-Warranty Equipment Maintenance - IT Hardware (Break & Fix) - Various Locations

The Franchise Tax Board (FTB) is soliciting bids for on-site, out-of-warranty hardware maintenance services for IT equipment including notebooks, desktops, printers, and plotters at locations across Northern and Southern California, as well as field offices in Chicago, Houston, and New York. The contract is structured as a Firm-Fixed-Price arrangement under the Standard Agreement (STD. 213) with a base period beginning October 1, 2026, and an annual parts allotment of $66,000 as the only confirmed financial commitment, while labor is estimated at 224 hours annually with no stated unit rates. Proposals must be submitted via email or fax to Trang Thi by 5:00 PM PT on August 13, 2026, and must include mandatory attachments such as the Statement of Work, Cost Worksheet, FTB Work Authorization, IT Special Provisions, and Equipment List. Award will be made on a Lowest Price Technically Acceptable basis, where responsiveness to all requirements and bidder responsibility are prerequisites, and the lowest net cost after applying a DVBE participation incentive of up to 5% determines selection. Contractors must comply with California-specific regulations including the Electronic Waste Recycling Act, data security requirements under Civil Code §1798.29, and accessibility standards such as WCAG 2.1 Levels A and AA. All personnel must pass background checks via California Department of Justice fingerprinting, be U.S. residents eligible to work in the U.S. and verified through E-Verify, and be pre-approved by FTB before performing work. Insurance requirements include $1 million commercial general liability with the State named as additional insured and statutory workers’ compensation coverage. Invoicing must be paper-based, submitted monthly in triplicate with detailed labor and parts line items to the FTB Fiscal Accounting address in Sacramento. Generative AI use must be disclosed, and failure to meet DVBE reporting obligations via STD. 817 may result in a $10,000 withholding from final payment. Contractors must also comply with Small Business and DVBE certification and reporting mandates, and all work must use OEM parts unless refurbished parts have been pre-approved.