Sentiment Analysis & Natural Language Processing (NLP) Engine

The City of Atlanta seeks to procure an AI-powered natural language processing engine designed to analyze customer feedback with precision, identifying sentiment, intent, and emerging service issues in real time. This subcontract requires the provider to deliver scalable, accurate, and robust NLP tools capable of processing diverse unstructured feedback sources, enabling proactive public service improvements and enhanced citizen engagement. The system must reliably detect patterns in customer communications across multiple channels, support actionable insights for agency teams, and maintain high performance under varying data volumes without significant latency. The solicitation is open with a strict response deadline of August 10, 2026, and falls under NAICS code 541715 for research and development in physical, engineering, and life sciences. While no set-aside preferences or specific place of performance details are listed, the work is expected to be delivered remotely with integration into the Georgia state infrastructure. Interested parties must submit their proposals before the deadline to be considered for this opportunity, which is posted on the Georgia State Procurement portal under the specified event number.