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Software Maintenance and Technical Support Services

Active

State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The Software Maintenance and Technical Support Services subcontract supports prime contractors on projects for the Region 14 Education Service Center in Texas. The scope of work includes providing comprehensive help desk support, deploying security patches, performing regular maintenance checks, and executing bug fixes through the use of specialized ticketing and patch management tools. The primary objectives of the contract are to ensure consistent system uptime, maintain updated software versions, and resolve support tickets in accordance with strict SLA compliance. This technical engagement falls under NAICS code 541513 and is focused on delivering reliable system stability and security for the agency.

General Info

Software maintenance and technical support for Region 14 Education Service Center in Texas.

Agency

State of Texas → Region 14 ESC - TX

NAICS

541513 - Computer Facilities Management Services

Place of Performance

TX, USA

Set-Aside

NONE

Documents

This scope was carved out of 25-S940.

The full solicitation package (11 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Software & SaaS Solutions

AI Contract Breakdown

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Timeline

PostedOct 21

subcontract

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Organization & Contact Information

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AgencyState of Texas → Region 14 ESC - TX

ContactsNo contacts available

OfficeN/A

Organization / AgencyState of Texas → Region 14 ESC - TX

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs ongoing technical support, patching, and system maintenance for prime contractors on Region 14 Education Service Center projects. Provides Help Desk support, deploys security patches, performs maintenance checks, and executes bug fixes using ticketing and patch management tools. Requires SLA compliance. Delivers system uptime, updated software versions, and resolved support tickets.

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