This Government Contract opportunity from Department Of Defense was posted on July 2, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Software Subscription Technical Support & Help Desk (Tier 2)

Closed

Federal

Submission Closed07/17/2026, 06:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541519

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Brookhaven Science Associates, LLC, operating Brookhaven National Laboratory for the U.S. Department of Energy, is soliciting quotes for a firm-fixed-price subscription renewal of the Workday Human Capital Management (HCM) Software-as-a-Service platform. This procurement, identified as RFQ 475671, is set aside exclusively for Service-Disabled Veteran-Owned Small Business (SDVOSB) concerns under NAICS code 541519. The scope includes continued access to core HCM, payroll, time tracking, benefits administration, and other functional modules supporting approximately 3,000 employees. The base period of performance runs from November 1, 2026, through October 31, 2027, with four additional one-year option periods extending the potential duration to October 31, 2031. Eligible offerors must provide a signed pricing sheet, demonstrate technical qualifications including authorization to resell Workday subscriptions, and maintain active registration in SAM.gov. The submission deadline is September 18, 2026, with an anticipated award date of October 30, 2026. Beyond the core renewal, the contract allows for optional expansions into additional modules such as Workday Extend, Workday Help, and Workforce Planning. All services must adhere to Workday's Service Level Agreements and federal security controls, with BSA retaining full ownership of all system data.

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AI Contract Overview

The contract seeks a subcontractor to provide Tier 2 technical support for users of Visual Dx, addressing issues related to system access, performance, and functionality. This support is critical for ensuring uninterrupted operation and user satisfaction, with the focus on resolving complex technical problems beyond the scope of basic help desk services. The work will be performed in Bethesda, Maryland, with a response deadline of July 17, 2026, and the solicitation was posted on July 2, 2026. The contracting activity is under the Department of Defense, specifically identified as Usuhs, and the contract falls under NAICS code 541519 for other computer-related services. There is no set-aside classification indicated, and the contract is structured as a subcontract, indicating the awardee will be working under a prime contractor or broader agreement. No point of contact information is provided in the data, and the location details are limited to the city and zip code with no state or country specified beyond the known context of Bethesda.