Sole Source Liveperson Chat Systems - FY2027

The Alabama Board of Nursing is seeking a sole source procurement for LivePerson chat services, specifically the LiveEngage system, which serves as the proprietary first point of contact for consumers integrated into the agency's website. This solicitation, identified as SRC0000037543, is for the FY2027 period and is categorized under NAICS code 518210. The contract allows for annual renewals by mutual written agreement for a total duration of up to five years, with a total not-to-exceed cost of 25,000 dollars. The agreement is governed by the laws of the State of Alabama, with the City of Montgomery serving as the sole venue for litigation. Key compliance requirements include registration with the Alabama Secretary of State for foreign corporations, enrollment in E-Verify, and certification of Alabama state and local tax compliance. The State of Alabama maintains the right to inspect all products before acceptance and may conduct cost realism or price reasonableness analyses. Payments are to be handled electronically via P-cards, EFT, or state-issued credit cards, and the contract is subject to non-appropriation clauses, meaning it may be cancelled if funds are not available for subsequent fiscal periods.