Technical Application Support Specialist (TASS) Services

The contract is for Technical Application Support Specialist services to provide continuous technical support, troubleshooting, performance monitoring, and user assistance for Ephesoft and Nintex solutions at the Syracuse VA Medical Center. The work involves maintaining the stability and functionality of these mission-critical applications to ensure seamless operations for VA staff and patients, with a focus on rapid issue resolution, system optimization, and end-user training. The services require deep technical expertise in both Ephesoft’s document processing platform and Nintex’s workflow automation tools, along with the ability to integrate and support these systems within the Veterans Affairs IT infrastructure. This is a subcontract under the 242-NETWORK Contract Office 02, with the Department of Veterans Affairs as the overseeing agency. The North American Industry Classification System code is 541519, indicating it falls under other computer-related services. The contract was posted on May 7, 2026, and the place of performance is specifically tied to the Syracuse VA Medical Center, requiring the contractor to operate on-site or with direct, reliable remote access to meet operational needs. There is no set-aside classification specified, and the point of contact information is not provided in the dataset. All work must align with the VA’s stringent security, compliance, and service-level expectations.