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Technical Support and Help Desk Services for Paging System Users

Active
Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This contract involves providing Tier 1 and Tier 2 technical support services specifically for users of the paging system within the Department of Veterans Affairs. The responsibilities include troubleshooting technical issues, managing user accounts, and delivering training to VA staff to ensure effective use of the paging system. The contract is structured as a subcontract under NAICS code 541512, which pertains to computer systems design and related services. The services are intended to support the Technology Acquisition Center Nj (36C10B) within the Department of Veterans Affairs, though specific location details for performance were not provided. The focus is on maintaining operational efficiency and user satisfaction through responsive help desk services and technical assistance. This engagement was posted on May 26, 2026, and aims to enhance communication capabilities within the VA by ensuring that paging system users receive ongoing support and guidance.

General Info

Provide Tier 1 and 2 technical support, troubleshooting, and training for VA paging system users.

Agency

Department Of Veterans Affairs → Technology Acquisition Center Nj (36C10B)View Agency

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

NJ

Set-Aside

NONE

Documents

This scope was carved out of 36C10B26Q0209.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

7E21--Continuation of External Paging Services

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Timeline

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Organization & Contact Information

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AgencyDepartment Of Veterans Affairs → Technology Acquisition Center Nj (36C10B)
ContactsNo contacts available
OfficeN/A
Organization / Agency
Department Of Veterans Affairs → Technology Acquisition Center Nj (36C10B)
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Office AddressN/A
ContactsNo contact information available

Full Description

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Deliver Tier 1 and Tier 2 technical support to VA staff using the paging system, including troubleshooting, account management, and user training.

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