This Government Contract opportunity from Department Of Energy was posted on June 4, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Technical Support & Help Desk Services for Software

Closed

Federal

Submission Closed08/05/2026, 05:59:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541519

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Solicitation # 475671

Brookhaven Science Associates, LLC, operating Brookhaven National Laboratory for the U.S. Department of Energy, is soliciting quotes for a firm-fixed-price subscription renewal of the Workday Human Capital Management (HCM) Software-as-a-Service platform. This procurement, identified as RFQ 475671, is set aside exclusively for Service-Disabled Veteran-Owned Small Business (SDVOSB) concerns under NAICS code 541519. The scope includes continued access to core HCM, payroll, time tracking, benefits administration, and other functional modules supporting approximately 3,000 employees. The base period of performance runs from November 1, 2026, through October 31, 2027, with four additional one-year option periods extending the potential duration to October 31, 2031. Eligible offerors must provide a signed pricing sheet, demonstrate technical qualifications including authorization to resell Workday subscriptions, and maintain active registration in SAM.gov. The submission deadline is September 18, 2026, with an anticipated award date of October 30, 2026. Beyond the core renewal, the contract allows for optional expansions into additional modules such as Workday Extend, Workday Help, and Workforce Planning. All services must adhere to Workday's Service Level Agreements and federal security controls, with BSA retaining full ownership of all system data.

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Solicitation # SHOP-PR-26-002435

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AI Contract Overview

This contract involves providing Tier 1 and Tier 2 technical support services for deployed commercial off-the-shelf (COTS) software. The support includes troubleshooting, configuration assistance, and managing escalation processes to ensure smooth operation and resolution of software issues. The contract is categorized under NAICS code 541519, which pertains to other computer related services. The work will be performed primarily in Idaho Falls, with the Department of Energy’s Battelle Energy Alliance serving as the contracting agency. The solicitation and response timeline indicates the contract was posted on June 4, 2026, with responses due by August 5, 2026. As a subcontract type of contract, the arrangement facilitates specialized technical support services essential for maintaining software functionality within the DOE’s operational environment.