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Technical Support & Help Desk Services for Software

Active
Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This contract involves providing Tier 1 and Tier 2 technical support services for deployed commercial off-the-shelf (COTS) software. The support includes troubleshooting, configuration assistance, and managing escalation processes to ensure smooth operation and resolution of software issues. The contract is categorized under NAICS code 541519, which pertains to other computer related services. The work will be performed primarily in Idaho Falls, with the Department of Energy’s Battelle Energy Alliance serving as the contracting agency. The solicitation and response timeline indicates the contract was posted on June 4, 2026, with responses due by August 5, 2026. As a subcontract type of contract, the arrangement facilitates specialized technical support services essential for maintaining software functionality within the DOE’s operational environment.

General Info

Provide Tier 1 and Tier 2 technical support for COTS software at DOE Idaho Falls location.

Agency

Department Of Energy → Battelle Energy Alliance–doe Cntr

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

Idaho Falls, ID, 83415, USA

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

Posted

subcontract

Response Deadline

Submission deadline

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Organization & Contact Information

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AgencyDepartment Of Energy → Battelle Energy Alliance–doe Cntr
ContactsNo contacts available
OfficeN/A
Organization / Agency
Department Of Energy → Battelle Energy Alliance–doe Cntr
Office AddressN/A
ContactsNo contact information available

Full Description

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Provision of Tier 1–2 technical support for deployed COTS software including troubleshooting, configuration assistance, and escalation management.

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