This Government Contract opportunity from Texas was posted on June 5, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Technical Support and Help Desk Services

Closed

State & Local

Submission Closed08/01/2025, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 541512

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MetroAccess Fare Collection and Management System

Solicitation # WMATA-0000010941

The Washington Metropolitan Area Transit Authority is seeking proposals for the MetroAccess Fare Collection and Management System under solicitation number WMATA-0000010941. This project falls under NAICS code 541512, focusing on computer systems design services to enhance the transit authority's ability to manage and collect fares for its MetroAccess services. The solicitation was posted on October 26, 2026, with a very short response window closing on October 27, 2026. Interested parties must submit their responses by the deadline via the official supplier portal to be considered for this Virginia-based agency initiative.

Washington Metropolitan Area Transit Authority

POSTED

DEADLINE

MS-IFB/APD/2610-1270099/Background & Recruitment File Management System

Solicitation # PE-66062-NONST-2027-000000519

The City of Atlanta is soliciting proposals for the development and implementation of a Background and Recruitment Electronic File Management System (EFMS) under solicitation number PE-66062-NONST-2027-000000519. The primary objective is to provide a software solution that improves and evolves the current online end-to-end application management process for sworn applicants. This system will support the operational needs of both the Atlanta Police Department Background and Recruitment Unit and the Atlanta Fire Rescue department. The selected vendor will be responsible for defining the comprehensive requirements, deliverables, and expectations necessary for the system's successful deployment. This solicitation was posted on October 26, 2026, with a response deadline of November 6, 2026. The project will be performed within the state of Georgia, and the primary point of contact for this effort is Mitzi Sims.

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Software Implementation, Integration, and Training ServicesThis subcontract for Software Implementation, Integration, and Training Services involves providing technical setup, data migration, and staff training for prime contractors working on Katy ISD software projects. The scope of work includes the execution of system configuration, integration, and the delivery of both on-site and virtual staff development to ensure the successful deployment of configured software systems and migrated data. All personnel assigned to on-site tasks must undergo criminal history reviews in accordance with Texas Education Code Chapter 22. The project is categorized under NAICS code 541512, with a response deadline set for December 1, 2026.

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Security & Cybersecurity SoftwareThis subcontract for Security and Cybersecurity Software focuses on providing essential protection for district data, networks, and endpoints for prime contractors working on Katy ISD projects. The scope of work includes the delivery of active security software licenses and subscriptions, specifically covering threat detection tools, data encryption software, and general cybersecurity provisions. To ensure compliance and security standards, the contractor must provide a SOC 2 report and maintain TX-RAMP certification. Additionally, the contractor is required to maintain documented data-encryption practices for all data both in transit and at rest. The solicitation is managed by the Texas Purchasing agency with a response deadline of December 1, 2026.

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Global Platform Implementation and Rollout ServicesThe Global Platform Implementation and Rollout Services subcontract involves the technical configuration, governance establishment, and worldwide deployment of a SaaS platform for prime contractors working on British Council projects. The selected provider will be responsible for managing platform access and permissions for approximately 8,500 colleagues spanning more than 100 countries, while coordinating adoption efforts with local teams and the People Function to ensure a fully operational system. Candidates must possess demonstrated experience in multi-country governance and large-scale global deployments. Interested parties should note that the response deadline for this opportunity is November 23, 2026, with the project falling under NAICS code 541512.

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ERP Implementation and Data Migration ServicesThe ERP Implementation and Data Migration Services subcontract, managed by DAS Procurement for the state of Connecticut, involves providing professional services to migrate legacy data and configure systems for prime contractors on City of Norwich public utility projects. The scope of work includes executing data mapping, ETL processes, business process re-engineering, and comprehensive system testing utilizing staging environments and specialized migration tools. All activities must strictly adhere to NIST cybersecurity standards to ensure the secure delivery of migrated data sets and a fully configured Go-Live system. This opportunity falls under NAICS code 541512 and was posted on October 26, 2026. Interested parties must submit their responses by the deadline of December 11, 2026. Further details and submission guidelines can be accessed through the CTSource Bid Board portal.

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ERP and Utility Billing System

Solicitation # 27-28

The City of Norwich, on behalf of Norwich Public Utilities (NPU), has issued solicitation number 27-28 for a new ERP and Utility Billing System. NPU is seeking to replace its end-of-life on-premise Microsoft GP and Cogsdale CIS platforms with a modern solution that includes a customer portal and meter data management (MDM) capabilities, with a target completion date of the third quarter of 2028. Proposals must be submitted electronically via the City of Norwich Procurement Portal by 2:00 P.M. on December 11, 2026. The procurement is managed by Karl J. Klein Jr. of the Department of Finance. Key requirements for respondents include certification that they are not on any state or federal debarment or suspension lists and adherence to non-discrimination employment practices. All final awards are subject to the City of Norwich Code of Ordinances regarding delinquent tax setoffs. Additionally, submitted proposals must remain valid and cannot be withdrawn for sixty days following the opening date.

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CRM & Case Management ImplementationThis subcontract opportunity with the Oklahoma Insurance Department focuses on the implementation and configuration of CRM and case management systems for prime contractors supporting State-Based Exchange Contact Center projects. The selected provider will be responsible for deploying platforms such as Salesforce or Dynamics 365 to establish workflow automation, operational tracking, and comprehensive consumer interaction histories. A critical requirement of the project is strict adherence to HIPAA and healthcare privacy data protection standards to ensure the security of sensitive information. The final deliverable is a fully configured CRM system with integrated case management capabilities. Interested parties should note the response deadline of November 19, 2026.

Oklahoma Insurance Department

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IT Security & Infrastructure ConsultantThe State of Rhode Island is seeking an IT Security and Infrastructure Consultant for a subcontracting role to support University of Rhode Island Facilities Operations projects. The selected consultant will be responsible for performing security planning and infrastructure design for a cloud-based Computerized Maintenance Management System used by prime contractors. Key duties include analyzing cybersecurity requirements and creating detailed technical specifications and diagrams for network and cloud architecture to ensure full alignment with URI IT Compliance standards. The primary deliverables for this engagement are a comprehensive Infrastructure Design Document and a formal Security Plan Document. Interested parties should note that the response deadline is November 25, 2026, and the project falls under NAICS code 541512.

State of Rhode Island

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CMMS Implementation SpecialistThis subcontract for a CMMS Implementation Specialist involves the technical configuration and deployment of CMMS software for prime contractors working on University of Rhode Island Facilities Operations projects. The selected specialist will be responsible for the end-to-end implementation process, including requirements gathering, process gap analysis, solution design, and infrastructure development. The scope of work concludes with the execution of User Acceptance Testing and the provision of four weeks of Hyper Support to ensure system stability. Key deliverables for this engagement include a fully configured CMMS system, comprehensive Design Documents, and a Requirements Traceability Matrix. The project falls under NAICS code 541512 and is associated with the State of Rhode Island. Interested parties must submit their responses by the deadline of November 25, 2026.

State of Rhode Island

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URI Computerized Maintenance Management System

Solicitation # RFP27007086

The University of Rhode Island Facilities Operations Department is soliciting proposals for a single vendor to provide a comprehensive Computerized Maintenance Management System (CMMS). The scope of work includes the delivery of software, implementation services, training, and technical support, with a preference for a cloud-based system. The primary objectives are to maximize operational efficiency, simplify asset inventory, and support the scheduling of preventative and annual maintenance. Key technical requirements include GIS geodatabase integration and validation against URI address standards. The selection process follows a rigorous multi-stage gate evaluation. Vendors must first pass a technical evaluation with a minimum score of 28 out of 40 points, followed by approval from the University Chief Information Security Officer for IT compliance. A combined technical and demonstration score of at least 49 out of 70 is required to advance to the final cost and ISBE proposal phase. Bonus points are available for ISBE participation. The contract mandates strict adherence to cybersecurity and data protection laws, including GDPR and FERPA, and requires the vendor to maintain cyber liability insurance with aggregate limits of at least 10 million dollars. The vendor is responsible for the final design, installation, and commissioning of the system, including the development of user acceptance testing and a Quality Assurance Plan. The cost proposal must cover the initial implementation plus three years of service, and the vendor must provide four weeks of post-deployment support to resolve any bugs or performance issues.

State of Rhode Island

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GPS System for Golf Carts - Boone County Golf Courses

Solicitation # BCFY27-26

The Boone County Fiscal Court is soliciting proposals under solicitation BCFY27-26 for a qualified vendor to design and install GPS systems for the golf cart fleets at Boone Links Golf and Event Center and Lassing Pointe Golf Course in Kentucky. The scope of work includes providing touch screen hardware for each cart and management software featuring golf course mapping, cart tracking, and geofencing alerts. The selected vendor must also provide staff training for the software across computers, tablets, and smartphones. A critical requirement for proposals exceeding two years is the inclusion of GPS unit removal in December 2028 and subsequent installation onto a new fleet. Proposals will be evaluated based on price and value (50%), the quality of the proposed equipment and software (30%), and the ability to meet the desired scope of services (20%). Required submittals include a detailed cost narrative distinguishing one-time and recurring charges, an installation schedule, three professional references, a W-9, and a Certificate of Insurance. The vendor must maintain specific insurance coverages, including 1 million dollars in auto liability and statutory workers compensation. Submissions must be made electronically via the Boone County Vendor Portal by the specified deadline, with special preferences considered for Kentucky resident and qualified bidders.

Golf Course

POSTED

about 8 hours ago

DEADLINE

in 14 days

AI Contract Overview

The Wylie Independent School District in Texas is seeking a subcontractor to provide Technical Support and Help Desk Services for its nutrition software. This engagement focuses on the delivery of ongoing Tier 1 and Tier 2 technical support, which encompasses critical functions such as system troubleshooting, account management, uptime monitoring, and the provision of training for staff members. The solicitation was posted on June 5, 2025, with a response deadline set for August 1, 2025. Classified under NAICS code 541512, the contract ensures the operational stability and efficient use of the district's nutrition software through dedicated technical oversight and user support.