Telephony and CAD System Integration

The contract seeks integration of an AI-driven call handling system with existing telephony infrastructure and Computer-Aided Dispatch platforms to enhance operational efficiency and response coordination. The work requires seamless interoperability between advanced artificial intelligence technologies and legacy communication systems, ensuring that incoming calls are accurately routed, prioritized, and logged within the dispatch environment without disruption to ongoing operations. The solution must support real-time data exchange, maintain compliance with existing security and data handling protocols, and be scalable to accommodate future upgrades or expansions in call volume or system complexity. This is a subcontract opportunity under NAICS code 541512, which classifies it as a custom computer programming service, and is issued by the state of Utah without a specific set-aside classification. The solicitation was posted on July 16, 2026, with responses due by August 13, 2026. While the exact location of performance is unspecified, the work is expected to support state-level public safety or emergency response operations. Interested parties must submit proposals through the designated Utah Bonfire Hub portal, and the contract does not include a designated point of contact, suggesting that all inquiries should be directed through the platform's standard channels.