Third Party Claims Administration for County General Liability Insurance

Montgomery County, Pennsylvania, is soliciting proposals for Third Party Claims Administration for its General Liability Insurance under solicitation number 26-59. The selected contractor will provide comprehensive claims administration, adjusting, and handling services, including the management of existing and new claims, online claim submission and database access, and coordination with the Excess Insurance carrier. The contract is for an initial three-year term with the possibility of extensions up to a total of five years. A critical transition period is established for January 1, 2027, by which the contractor must assume all current and new claims and complete the transfer of historical records. The contractor is required to assign one to four dedicated claim adjusters to the account and provide a Client Service Manager with at least 10 years of experience, specifically with self-insured public entities in Pennsylvania. Key operational requirements include the implementation of a robust cyber security plan with offsite network backups on a separate power grid to ensure business continuity. Pricing should be submitted as an annual flat fee, though an optional per-claim fee structure may be proposed. Proposals must be submitted via the Montgomery County Procurement Portal by October 20, 2026. Required documentation includes Appendix A submission forms, a current W-9, and a cost proposal. Evaluation will be based on the County's best interest, considering factors such as bidder experience, past performance, and delivery time. The contractor must maintain public liability, property damage, malpractice, and workers compensation insurance, and certify compliance with non-discrimination laws and ethical standards, including the absence of organizational conflicts of interest.