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This Government Contract opportunity from California was posted on June 11, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Tier 1–3 Help Desk and System Support Services

Closed
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541513
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AI Contract Overview

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The contract entails providing comprehensive Tier 1 through Tier 3 help desk and system support services for the County of Riverside. It focuses on ongoing technical assistance, including user onboarding, troubleshooting issues, managing escalation processes, and effectively communicating system updates and outages to ensure smooth operational continuity. The services are structured to address varying levels of technical complexity, aiming to support and enhance the county's IT infrastructure and user experience. The solicitation for this subcontract was posted on June 11, 2026, with a response deadline of July 29, 2026. It falls under NAICS code 541513, which pertains to computer facilities management services. Although specific details such as the location of performance and point of contact are not provided, the main contracting agency is the County of Riverside in California. The contract appears focused on maintaining high-quality technical support to improve system reliability and end-user satisfaction.

General Info

Provide Tier 1-3 help desk and system support services for County of Riverside IT infrastructure.

Agency

California → County of RiversideView Agency

NAICS

541513 - Computer Facilities Management ServicesView NAICS

Place of Performance

CA, USA

Set-Aside

NONE

Documents

This scope was carved out of TLARC-26-791.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Short Term Rental Program Management System and Support Services

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

Cannot generate Contract Breakdown because no documents were found from this contract's source.

Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyCalifornia → County of Riverside
ContactsNo contacts available
OfficeN/A
Organization / Agency
California → County of Riverside
View Agency Profile
Office AddressN/A
ContactsNo contact information available

Full Description

Show more
Provide ongoing technical support including user onboarding, troubleshooting, escalation, and communication of system updates and outages.

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