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Tier 2 / Tier 3 Help Desk & Technical Support

Active
Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This contract provides advanced technical support for SPSS users, focusing on resolving complex statistical modeling issues, integrating diverse data sources, and addressing performance bottlenecks to ensure seamless operation. The support spans Tier 2 and Tier 3 help desk services, requiring expertise in both software functionality and underlying data architecture, with an emphasis on delivering solutions tailored to the needs of a government agency focused on veteran affairs. The work is subcontracted under a Service-Disabled Veteran-Owned Small Business Set Aside designation, ensuring priority is given to businesses owned by veterans with service-related disabilities. The North American Industry Classification System code 541512 confirms the nature of the work as computer systems design and related services, and the contract is managed by the Technology Acquisition Center NJ under the Department of Veterans Affairs, with performance expected to align with federal standards for technical excellence and responsiveness.

General Info

Advanced SPSS support for veteran affairs agency via service-disabled veteran-owned small business subcontract.

Agency

Department Of Veterans Affairs → Technology Acquisition Center Nj (36C10B)View Agency

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

NJ

Set-Aside

SDVOSBC

Documents

This scope was carved out of 36C10B26Q0377.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

DA10--Software-Statistical Product and Service Solutions (SPSS) - Recompete (VA-26-00032439)

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Timeline

Posted

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Organization & Contact Information

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AgencyDepartment Of Veterans Affairs → Technology Acquisition Center Nj (36C10B)
ContactsNo contacts available
OfficeN/A
Organization / Agency
Department Of Veterans Affairs → Technology Acquisition Center Nj (36C10B)
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Office AddressN/A
ContactsNo contact information available

Full Description

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Advanced technical support for SPSS users, including troubleshooting complex models, data integration, and performance issues.

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