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Toll-Free Hotline / Intake Service Provider

Active
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This subcontract opportunity is for a service provider to establish and manage a toll-free hotline and intake system for prime contractors working on Florida Department of Children and Families projects. The selected provider will be responsible for delivering a fully operational infrastructure, including telephony and interactive voice response systems, to facilitate and trigger the client assessment process. The contract requires the provider to hold all necessary telecommunications service provider licenses. Interested parties must submit their responses by November 16, 2026, under NAICS code 518210.

General Info

Service provider to manage toll-free hotline and intake system for Florida DCF projects.

Agency

Florida → Department of Children and FamiliesView Agency

NAICS

518210 - Computing Infrastructure Providers, Data Processing, Web Hosting, and Related ServicesView NAICS

Place of Performance

FL, USA

Set-Aside

NONE

Documents

This scope was carved out of DCF RFP 2324 081.

The full solicitation package (7 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

QUALIFIED EVALUATOR NETWORK (QEN)

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Timeline

Posted

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Organization & Contact Information

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AgencyFlorida → Department of Children and Families
ContactsNo contacts available
OfficeN/A
Organization / Agency
Florida → Department of Children and Families
View Agency Profile
Office AddressN/A
ContactsNo contact information available

Full Description

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Provides operational infrastructure for a toll-free hotline for prime contractors on Florida Department of Children and Families (DCF) projects to facilitate client assessments. Manages telephony and IVR systems to trigger the QE assessment process. Requires telecommunications service provider licenses. Delivers a fully operational toll-free hotline.

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POSTED

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DEADLINE

in about 1 month
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