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This Government Contract opportunity from Texas was posted on September 10, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

VoIP Post-Implementation Support and Maintenance

Closed
State & Local

Contract Overview

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The VoIP Post-Implementation Support and Maintenance subcontract for Burnet County focuses on providing ongoing technical support and SLA management for unified phone system projects. The selected provider must maintain a platform uptime of 99.99 percent, manage user provisioning, and execute incident responses specifically tailored to CJI requirements. To ensure compliance with response-time SLAs, the contractor is required to maintain a regional staffing presence within Central Texas. Key deliverables include the submission of monthly uptime reports and the efficient resolution of support tickets. Additionally, the contractor must strictly adhere to CJIS security audit requirements to maintain system integrity. This opportunity, categorized under NAICS code 541513, has a response deadline of October 7, 2026.

General Info

VoIP support for Burnet County requiring 99.99% uptime and CJIS compliance by October 2026.

Agency

Texas → BURNET COUNTY

Place of Performance

TX, USA

Set-Aside

NONE

Documents

This scope was carved out of 26-4090-09.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Unified Phone System

AI Contract Breakdown

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No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyTexas → BURNET COUNTY
ContactsNo contacts available
OfficeN/A
Organization / Agency
Texas → BURNET COUNTY
Office AddressN/A
ContactsNo contact information available

Full Description

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Provides ongoing technical support and SLA management for prime contractors on Burnet County unified phone system projects. Maintains 99.99% platform uptime, executes CJI-specific incident response, and manages user provisioning. Requires regional staffing presence in Central Texas to meet response-time SLAs and adherence to CJIS security audit requirements. Delivers monthly uptime reports and ticket resolution.

Earlier notices in this NAICS code

Posted before this notice, open and closed

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Miguel
Hillary
Keith Deutsch
Christine

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