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SaaS Managed Support Services

Active

State & Local

Response Deadline11/12/2026, 07:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The SaaS Managed Support Services subcontract provides ongoing technical support and maintenance for prime contractors working on location intelligence projects for the City of Clermont. The scope of work includes managing platform updates, troubleshooting API access and data export issues, and providing customer support through help desk ticketing systems. The service provider is required to adhere to defined SLA response times and is measured by system uptime and the successful resolution of support tickets. This opportunity is associated with the Florida Parks and Recreation agency under NAICS code 541513, with a response deadline of November 12, 2026.

General Info

SaaS managed support for City of Clermont location intelligence projects, deadline November 12, 2026.

Agency

Florida → Parks and Recreation

NAICS

541513 - Computer Facilities Management Services

Place of Performance

FL, USA

Set-Aside

NONE

Documents

This scope was carved out of RFP 27-002.

The full solicitation package (3 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Cloud Based Location Intelligence Foot Traffic Data Platform

AI Contract Breakdown

Uniform Contract Format

No documents to break down

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Timeline

PostedSep 10

subcontract

Response DeadlineNov 12

Submission deadline

Response Deadline

11/12/2026, 07:00:00 PM UTCin 16 days

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Organization & Contact Information

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AgencyFlorida → Parks and Recreation

ContactsNo contacts available

OfficeN/A

Organization / AgencyFlorida → Parks and Recreation

Office AddressN/A

ContactsNo contact information available

Full Description

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Provides ongoing technical support and maintenance for prime contractors on City of Clermont location intelligence projects. Manages platform updates, troubleshoots API access and data export issues, and provides customer support via help desk ticketing systems. Adheres to defined SLA response times. Delivers system uptime and resolved support tickets.

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