Workday Consulting Services and Support for Payroll and Absence

San Mateo County is seeking highly experienced Workday consultants to provide on-call, as-needed expert services focused on complex Payroll and Absence configurations within its Workday system. The contract, issued under solicitation number CTL_FY26H and classified under NAICS code 541612, will support the County’s needs for troubleshooting, system optimization, audit response, and implementation of changes driven by labor agreements, policy updates, or compliance requirements. Services involve detailed configuration expertise covering multiple leave types including vacation, sick, holiday, compensatory time, wellness leave, and others, alongside hours-based tracking for seniority, probation periods, step increases, and longevity pay. Consultants must be capable of analyzing accrual discrepancies, balance inconsistencies, and payroll impacts tied to Absence, and translating business requirements into accurate system modifications aligned with the County’s numerous Memoranda of Understanding. The engagement is not guaranteed to have minimum work volume and operates on an as-needed basis with strict response time requirements: same business day for critical issues, 24 hours for high priority, and 48 hours for medium and low priority requests. The contract has an initial term of one year, tentatively running from June 2026 through June 2027, with a one-year option exercisable at the County’s sole discretion to extend through June 2028. Proposals must be submitted electronically via Public Purchase by June 15, 2026, and are evaluated based on best value, weighing Service Approach (30%), Firm and Team Qualifications (30%), Fee/Price (25%), and References (15%). Preferential points are available for local businesses (5%), local small businesses (8%), and local micro businesses (10%). All submissions become public records and must be accompanied by SAM.gov registration and UEI certification. Contractors must be independent, not employees, and must comply with all state and federal laws including HIPAA, Section 504, the Americans with Disabilities Act, and the Levine Act. Required attachments include Exhibit A (Services), Exhibit B (Payments and Rates), Attachment H (HIPAA BAA), Attachment I (Section 504 Compliance), and Attachment IP (Intellectual Property), alongside mandatory certifications in Appendix A (Minimum Qualifications), Appendix B (Confidentiality), and various Levine Act disclosure forms. The County reserves the right to withhold payment for unacceptable work and may audit records for three years post-final payment. Contractors must carry cyber liability insurance