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COMMUNICATION BUSINESS SERVICES, INC.

UEI: M18ZB3LTXVN1CAGE: 6H9X2

COMMUNICATION BUSINESS SERVICES, INC. is a federal contractor, registered under UEI M18ZB3LTXVN1 and CAGE code 6H9X2. It has been awarded $61,365 across 3 federal contracts. Primary work spans Telephone Answering Services. Top awarding agencies include Department Of Transportation and Department Of Defense.

Contact Information

Registration and classification details

Websitehttp://www.cbsiholdings.com/

Address123 Main St, City, ST 12345

Registration

UEI Code

M18ZB3LTXVN1

CAGE Code

6H9X2

Entity Structure

Corporate Entity (Not Tax Exempt)

Established

N/A

Business Classifications

For Profit OrganizationVeteran-Owned BusinessService-Disabled Veteran-Owned BusinessSubchapter S Corporation

Federal Contracting Overview

Award totals, agency breakdown, NAICS distribution, and geographic footprint.

AI Capability Profile

Communication Business Services, Inc. is a Service-Disabled Veteran-Owned Business based in Marietta, Georgia, specializing in mission-critical communications and information technology services for federal agencies. While specific award history is not available to infer detailed project scope, the ...

Key Performance Metrics

Awards Count

0

All time

Active

0

Currently performing

Completed

0

Past period of performance

Total Awards

All time

Contracts

Prime · all time

Subcontracts

Sub · all time

Grants

Prime · all time

Subgrants

Sub · all time

Award Analytics & Distribution

Awards by Agency

Department Of Transportation$36.0K58.7%

Department Of Defense$25.4K41.3%

Awards by NAICS

561421 - Telephone Answering Services$61.4K100%

Awards by Agency Over Time

Awards by Place of Performance

Open opportunities in COMMUNICATION BUSINESS SERVICES, INC.'s top NAICS codes and agencies

Information Resource Center (IRC) Support Services at Rock Island Arsenal - Amendment 0001

Solicitation # W519TC-26-Q-A166

This contract, identified as Amendment 0001 to solicitation W519TC-26-Q-A166, is a Firm-Fixed-Price request for quote issued by the Department of Defense through the Office of W6QK Acc-Ri at Rock Island Arsenal, Illinois, to procure Information Resource Center (IRC) Support Services under a Service-Disabled Veteran-Owned Small Business (SDVOSB) set-aside. The contract requires technical support for CPE CBRND inquiries, including handling telephone calls, emails, and data entry via the IRC-IS system, with strict performance standards requiring a one-business-day average response time and a 90% error-free processing rate. The primary place of performance is the DEVCOM Chemical Biological Center at Rock Island Arsenal, with work potentially extendable to approved alternate sites. The contract includes a one-year base period starting September 25, 2026, and four one-year option periods extending through September 24, 2031, with evaluation of total including 50% of the final option period’s price to determine best overall value, without rigid scoring or adjectival ratings. All personnel must hold an active SECRET security clearance prior to performance, and the contractor must maintain a SECRET-level facility clearance with Defense Counterintelligence and Security Agency; compliance with DFARS 252.204-7012 and NIST SP 800-171 is mandatory for handling Controlled Unclassified Information, along with CMMC self-assessment or third-party attestation submitted via SPRS. Technical capability assessment focuses on demonstrated experience with DoD chemical-biological systems and proficiency with GOTS systems including LIW, LOGSA, WebFLIS, FEDLOG, and i3Log. Offers must include a completed SF 1449, a three-page technical capability statement, and the pricing matrix covering base and all option periods, with no partial submissions allowed. Submission is limited to email by August 12, 2026, at 6:00 PM EDT, with both primary and secondary points of contact at the Army email addresses provided. All contractors must be current in SAM.gov with verified UEI and CAGE codes, and must comply with multiple FAR and DFARS clauses including those on cyber security, electronic payment via WAWF, payment to small business subcontractors, combating trafficking, privacy training, and government property management. The contractor is responsible for securing all government property,

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about 10 hours ago

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VACCHCS Switchboard Operators

Solicitation # 36C26126Q0597

This contract is for non-personnel switchboard services to support the VA Central California Health Care System in Fresno, California, and is set aside exclusively for Service-Disabled Veteran-Owned Small Businesses under NAICS Code 561421. The contract spans a base year from October 1, 2026, through September 30, 2027, with four option years extending through September 30, 2031, and requires 24/7/365 operation including all federal holidays. Contractors must operate Cisco 8841 consoles with 7915 sidecars, manage call queues via Cisco Agent Desktop, and handle paging through the Lynx system, while also managing fax, radio, visual, and pocket paging systems. All incoming commercial and Federal Telecommunication Systems (FTS) calls must be answered and routed efficiently, with immediate response protocols established for emergency events including bomb threats, fires, and codes, following documented procedures. Contractors are required to maintain daily logs of messages using the Phone Message Manager, report trouble calls and moves, adds, and changes (MACS), and submit continuity and volume management plans to handle staffing outages or surges exceeding 20% of normal call volume. Contract personnel must undergo VA-specific orientation and training before beginning work, wear official VA-issued identification badges, and adhere to an office-appropriate dress code. Only pre-approved personnel listed on submitted rosters are permitted on-site, and all must comply with VA Directive and Handbook 0710 for personnel suitability and security, including background checks. The contractor is subject to Federal and VA information security standards, including compliance with VAAR 852.204-71(d), FAR 839.201, FAR 852.273-75, and FAR 852.211-76, which mandate protection of sensitive personal information and impose liquidated damages for data breaches. A signed Business Associate Agreement is required due to access to protected health information, and IT resources are subject to scheduled or unscheduled security audits. Physical delivery of materials requires tamper-evident packaging, chain-of-custody documentation, and encryption, with U.S. registered mail as the preferred transportation method. Invoices must be electronically submitted through the VA’s designated vendor Tungsten Network, and all equipment inventories will be jointly verified between VA and the contractor at contract start and closeout. The contractor is

261-NETWORK Contract Office 21 (36C261)

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PEO-M Unmanned Surface Vehicle (USV) Poseidon's Fury Collaboration Event (CE)

Solicitation # PEO_M_USV_Poseidon_s_Fury_CE

SOFWERX and the USSOCOM Program Executive Office Maritime (PEO-M) are hosting the Poseidon’s Fury Collaboration Event to accelerate the development of the Unmanned Surface Vehicle Mission-Aligned Reference Architecture (MARA), a standards-based framework designed to improve interoperability across Joint Force manned and unmanned maritime systems while eliminating redundant, service-specific platform development. This initiative is open exclusively to U.S. persons and involves a two-phase process beginning with a virtual collaboration event on August 26, 2026, where SOF operators and industry partners will engage in breakout sessions to define operational needs around user interface, autonomy, command and control, and platform effectiveness. Participation in this event is optional but strongly encouraged to align solutions with warfighter requirements, with registration closing August 14, 2026. Those who do not attend the CE may still submit capabilities for consideration during the Assessment Event, which opens on September 14, 2026, and closes October 2, 2026. A virtual Q&A session is available on September 23 for clarification on technical expectations. Selected submissions will undergo a downselect process, with winners invited to participate in a comprehensive on-water Assessment Event at Stennis Space Center, Mississippi, between November 2 and 20, 2026. Participants must demonstrate their USV capabilities in real-world conditions, with evaluations conducted by Subject Matter Experts from USSOCOM, JHU APL, WARCOM, and MARSOC using predefined technical and operational criteria. Successful performers may be transitioned to Phase 5, where potential pathways for follow-on acquisition include Other Transaction Authorities (OTAs) under 10 U.S.C. §4022, research agreements under 15 U.S.C. §3715, cooperative R&D agreements, experimental procurement under §4023, or prize competitions—potentially leading to non-competitive production awards based on successful prototype outcomes. All awardees must comply with NIST SP 800-171 for securing Controlled Unclassified Information, and eligibility is limited to U.S. persons and organizations capable of supporting USSOCOM’s unique maritime missions.

Department Of Defense

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Customer Support & Help Desk ServicesThe contract seeks providers to deliver Tier 1–2 technical support services for the ticketing platform used by the Minnesota State Colleges and Universities System, focusing on user troubleshooting, account management, and rapid response to service outages. The scope requires skilled personnel to handle day-to-day support inquiries, resolve technical issues efficiently, and maintain system availability through proactive monitoring and timely incident resolution. This is a subcontract opportunity with a NAICS code of 561421, indicating it falls under the administrative management and general management consulting services category, and it is intended to support the operational needs of a large public education system across multiple campuses. The solicitation was posted on August 3, 2026, with a response deadline set for September 23, 2026, at 7:00 PM Eastern Time. All submissions must be made through the SciQuest platform linked in the posting, and no set-aside provisions or specific organization type requirements are indicated. Performance location is not specified beyond the agency jurisdiction, implying services may be delivered remotely or on-site as needed. The contract aims to ensure seamless user experience across the state’s higher education institutions by maintaining a reliable and responsive help desk infrastructure.

Minnesota State Colleges and Universities System

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in about 2 months

Maternal and Child Health Encounters Networks (MCHEK)The Maternal and Child Health Encounters Networks program, managed by the Health Resources and Services Administration under the Department of Health and Human Services, seeks to enhance maternal and infant health by preventing exposure to harmful substances throughout the prenatal, perinatal, and postpartum periods. It will establish and support a national expert-staffed call center that delivers timely, evidence-based counseling on medications, nutrition, household products, and environmental risks, translating complex scientific data into accessible, personalized guidance for women, families, and healthcare providers. The initiative leverages emerging technologies, including artificial intelligence, to improve the accuracy, scalability, and reach of its services, ensuring that critical health information is available when and where it is needed most. The program is forecasted to be posted on July 31, 2026, with no specified solicitation number or set-aside type, and is open to potential applicants seeking to collaborate with the Maternal and Child Health Bureau’s Division of Services. The point of contact for inquiries is the Maternal Child Health Bureau/Division of Services, reachable via email at cyshcn@hrsa.gov or phone at 301-443-5692. While the place of performance and specific funding details are not yet defined, the initiative is positioned to address systemic gaps in maternal healthcare through proactive, technology-enhanced preventive support, ultimately aiming to reduce adverse outcomes by empowering informed decision-making across the continuum of pregnancy and early infancy.

Health Resources And Services Administration

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RFP 2026-14 - Inmate Communications

Solicitation # RFP 2026-14

Utah County is soliciting proposals through RFP 2026-14 to secure qualified vendors for inmate communications services at the Utah County Jail located at the Utah County Security Center in Spanish Fork, Utah. The solicitation aims to evaluate providers capable of delivering secure, compliant, and efficient communication solutions for incarcerated individuals, ensuring they maintain lawful and monitored contact with the outside world. Proposals must be submitted by the deadline of August 19, 2026, at 9:00 PM MDT, and interested parties should direct inquiries to Robert Baxter at robertb@utahcounty.gov. The contract will focus on services that meet state and federal regulations, support institutional safety, and provide accessible options for inmates and their families.

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Telephone Operator/Switchboard Services - VA Palo Alto Health Care System

Solicitation # 36C26126Q0978

The Department of Veterans Affairs is seeking a Service-Disabled Veteran-Owned Small Business (SDVOSB) to provide thirteen full-time telephone operator and switchboard personnel for the VA Palo Alto Health Care System under a Firm Fixed Price contract with a five-year potential performance period, beginning October 1, 2026, and extending through September 30, 2031, inclusive of a base year and four option years. The contractor is responsible for delivering 24/7/365 call handling services, including emergency response, radio and paging system operations, unauthorized call blocking, and maintaining communication directories in strict compliance with VA Directives, federal regulations such as the Privacy Act and Freedom of Information Act, NIST SP 800-16, and local safety protocols. All personnel must undergo rigorous vetting, including Tier 3 or Tier 5 background checks, obtain a PIV card for facility access, complete VA cybersecurity and privacy training, and be listed on an approved roster before performing on-site work. The contractor must also ensure that all services are performed within the United States and comply with subcontracting limitations requiring at least 25% of contract value to be performed by the prime SDVOSB. The evaluation process is trade-off based, prioritizing technical capability—specifically staffing plans, experience, and staff retention—alongside past performance documentation from five prior contracts and price reasonableness, with no award necessarily going to the lowest-priced offer. Proposals must be submitted in three separate PDF volumes covering technical approach, past performance, and pricing, emailed electronically to the designated point of contact by August 10, 2026, with no fax or mail submissions accepted. Invoicing is required through the Tungsten Network using electronic funds transfer, and all personnel must meet VA credentialing standards under VAAR 852.204-72, with immediate removal mandated for any individual deemed unfit. The total estimated value of the contract is approximately $19 million, and the contract includes multiple deviations from standard FAR provisions, particularly in areas of security, personnel credentialing, and socioeconomic compliance, ensuring strict alignment with VA-specific requirements and oversight.

261-NETWORK Contract Office 21 (36C261)

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Telephone Operator/Switchboard Services - San Francisco VA Health Care System

Solicitation # 36C26126Q0970

The contract requires a contractor to provide four full-time telephone and switchboard operators to support the San Francisco VA Health Care System under a Service-Disabled Veteran-Owned Small Business (SDVOSB) set-aside, with solicitation number 36C26126Q0970 and NAICS code 561421. Performance is to be conducted entirely at the SFVAHCS facility in San Francisco, California, beginning October 1, 2026, with a base year and four one-year option periods extending through September 30, 2031. The contractor must ensure 24/7 call coverage with strict performance standards including an abandon rate below 5% and an average answer time under 10 seconds, all while adhering to VA-specific operational protocols such as answering calls within three rings, maintaining current operational manuals, and ensuring personnel wear VA-issued identification badges at all times. All staff must complete VA orientation and training, and the contractor must submit current personnel rosters and comply with the Service Contract Act, including the referenced Wage Determination 2015-5637. The evaluation process will prioritize technical capability, followed by past performance and then price, using a trade-off methodology rather than lowest price technically acceptable, allowing the government to select the most advantageous offer based on overall value. Proposals must be submitted electronically in three separate PDF volumes—Technical Approach, Past Performance, and Pricing—each no larger than 5 MB and sent to the designated point of contact before the August 10, 2026 deadline. Contract administration requires electronic invoicing through the Tungsten Network, with payments issued via EFT by the VA Financial Services Center, and the contractor must maintain compliance with numerous FAR and VAAR clauses, including restrictions on subcontracting (limited to 50% for services), whistleblower protections, cybersecurity prohibitions, and DEI discrimination compliance. Additionally, the contractor must carry specified insurance coverage and avoid any use of products or services from entities prohibited under FASCSA, with penalties for misrepresentation of SDVOSB status or subcontracting limitations subject to audit and legal consequences under federal statute.

261-NETWORK Contract Office 21 (36C261)

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R426--Miami VHA Telephone Switchboard Operator Service (VA-26-00030801)

Solicitation # 36C24826Q0971

The Department of Veterans Affairs, Network 08 Contracting Office is seeking qualified Service-Disabled Veteran-Owned Small Business (SDVOSB) vendors to provide Telephone Switchboard Operator Services under solicitation number 36C24826Q0971. The scope of work includes handling all incoming calls, operator-assisted calls, and emergency responses such as STEMI alerts, stroke alerts, suicide crisis interventions, telephone alarms, and fire alarms. This requirement is classified under the Product Code R426 Support, Professional: Communications and falls within the NAICS code 561421 for Telephone Answering Services. The solicitation is exclusively set aside for SDVOSBs, and only responsible businesses meeting this designation may submit a quotation. Proposals must be submitted via email to david.henry3@va.gov by the deadline of July 31, 2026, at 6:00 PM Eastern Time. The contract will be managed by the Office of the Department of Veterans Affairs located in Tampa, Florida, with David G Henry serving as the primary point of contact as Contract Specialist.

248-NETWORK Contract Office 8 (36C248)

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MARSOC: Automated Armory Collaboration Event (CE)

Solicitation # MARSOC_Automated_Armory_CE

MARSOC, in partnership with SOFWERX, is inviting U.S. industry, academia, and national laboratories to collaboratively develop a revolutionary automated armory system that eliminates manual inventory processes through a fully passive, image-based tracking solution. The initiative targets the modernization of serialized weapon and equipment accountability by replacing paper logs, handwritten forms, and RFID or radio-frequency systems with secure optical recognition and computer vision technologies. Participants are challenged to design a system that authenticates users via CAC, automatically logs equipment issuance and recovery through photographic scans, tracks item locations, and maintains tamper-proof audit trails—all without emitting any RF signals to preserve operational security. The effort is driven by the need to reduce human error, minimize administrative burden, and ensure absolute accountability in high-stakes special operations environments. The collaboration unfolds in stages: first, a mandatory submission deadline of 16 August 2026 for attendance at the in-person Collaboration Event on 17 September 2026 at SOFWERX in Florida, where stakeholders will engage directly with warfighters to refine requirements. Those unable to attend may still submit solutions by 20 October 2026 for the Assessment Event, which includes a virtual Q&A on 3 November and a downselect by 1 December. Finalists will present live demonstrations during the Assessment Event from 15 to 17 December 2026, with top-performing solutions potentially entering into non-traditional agreements under 10 U.S.C. Sections 4021, 4022, or other alternative contracting authorities such as OTAs, CRADAs, or prize competitions. Selected participants must comply with NIST SP 800-171 for handling Controlled Unclassified Information. Only U.S. persons and U.S. industry entities are eligible to participate, and success in this event may lead directly to follow-on production agreements without additional competition.

Department Of Defense

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24/7 Telephone Answering Services OperationsThe contract requires the provision of continuous 24/7 telephone answering, emergency notification, and operator services for the VA Palo Alto Health Care System, with a dedicated team of 13 staff members on duty at all times, including weekends and holidays. Services must ensure uninterrupted communication support critical to patient care, administrative functions, and emergency response throughout the facility. The requirement is structured as a subcontract under a Service-Disabled Veteran-Owned Small Business Set Aside, as indicated by the NAICS code 561421 and the type of set aside designation, ensuring eligibility and preference for qualified veteran-owned businesses. The opportunity was posted on July 23, 2026, with a response deadline of August 10, 2026, and performance is expected to be located at the Palo Alto site under the auspices of the Department of Veterans Affairs, specifically managed by the 261-NETWORK Contract Office 21.

261-NETWORK Contract Office 21 (36C261)

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Telephone Answering and Call Center ServicesThe contract seeks a Service-Disabled Veteran-Owned Small Business to provide 24/7 telephone answering and call center services for the Department of Veterans Affairs, specifically supporting VA operations through comprehensive call handling capabilities including message taking, call routing, and emergency response coordination. All services must strictly adhere to VA communication protocols to ensure secure, accurate, and timely information transfer in alignment with federal standards. The work is performance-based and requires continuous availability to support the agency’s mission-critical functions. This subcontract is set aside exclusively for Service-Disabled Veteran-Owned Small Businesses under NAICS code 561421, with responses due by August 10, 2026. The performance location is designated as San Francisco, and the contract is managed by the 261-NETWORK Contract Office 21 (36C261). Providers must be prepared to operate around the clock with the reliability and compliance expected for federal government support, and submissions must be timely and fully responsive to meet the solicitation requirements.

261-NETWORK Contract Office 21 (36C261)

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Contactless Iris Collection Collaboration Event

Solicitation # Contactless_Iris_Collection_Collaboration_Event

The U.S. Special Operations Command Program Executive Office for Tactical Information Systems, in partnership with SOFWERX, is conducting a structured initiative to evaluate the feasibility of using commercially available Android-based mobile devices for contactless iris image capture—without supplemental hardware—to meet biometric collection standards for integration into the Automated Biometric Identification System. This effort targets the validation of native mobile camera performance under public optical specifications against ISO and DoD biometric standards, aiming to reduce size, weight, and power requirements by leveraging built-in device lighting, including near-infrared wavelengths between 805 nm and 1,000 nm. To support this goal, a Collaboration Event is scheduled for 30 September 2026 at SOFWERX in Florida, limited to U.S. citizens and requiring registration by 28 August 2026. The event will facilitate direct engagement between warfighters and technology providers, enabling feedback loops on operational requirements and problem-solving, and is designed to prepare participants for the upcoming Assessment Event. Following the Collaboration Event, a submission window for the Assessment Event will open from 27 October to 27 November 2026, during which participants may submit their technologies for technical evaluation. A virtual Q&A session is scheduled for 11 November to clarify requirements. Submissions will be assessed on technical merit, with selected candidates invited to the Assessment Event on 19–21 January 2026, where they will present and demonstrate their solutions to an evaluation panel. Successful technologies may lead to negotiated awards under non-FAR authorities such as Other Transaction Authorities (10 U.S.C. §§ 4021, 4022), Cooperative Research and Development Agreements, or Business-to-Business agreements via SOFWERX’s Partnership Intermediary Agreement, with the potential for follow-on production without recompetition if prototype goals are met. Awardees must comply with NIST SP 800-171 standards for protecting Controlled Unclassified Information, and solutions must demonstrate significant matching scores across diverse populations, device-specific performance metrics, and reliable performance with unmodified consumer hardware.

Department Of Defense

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National Communication System for Runaway and Homeless Youth Program

Solicitation # HHS-2026-ACF-ACYF-CY-0160

The Administration for Children and Families, part of the U.S. Department of Health and Human Services, will award a three-year cooperative agreement to operate the National Communication System for Runaway and Homeless Youth Program, a national toll-free service offering 24/7 crisis intervention, information, referrals, and prevention support to at-risk youth and their families. The system must deliver services across all U.S. states, territories, tribal lands, and Alaska Native villages through multiple channels including phone, text, chat, and a web portal, with capacity to handle up to 100,000 contacts annually and scale during spikes from media events or emergencies. Applicants must demonstrate proven experience in behavioral health crisis response, robust technological infrastructure, and strict adherence to federal privacy standards, along with a commitment to ACF’s mission and values. A nationally accessible referral database, trained staff certified in human trafficking screening, and comprehensive data reporting systems are required, with all personnel undergoing comprehensive background checks including fingerprint-based FBI and child abuse registry reviews. The cooperative agreement requires a 10% cost-share from the applicant and mandates alignment with ACF’s priorities through a formal attestation. Proposals must be submitted electronically via Grants.gov by August 19, 2026, using a two-file structure limited to 95 pages total, with strict formatting rules including 12-point Times New Roman font and specific spacing requirements. Required attachments include proof of nonprofit status, an indirect cost agreement (if applicable), an organizational chart, and third-party agreements with authorized signatures. Evaluation is based on five weighted factors: response approach (40 points), organizational capacity (35 points), budget justification (15 points), impact metrics (10 points), and alignment with ACF priorities (10 points), using a holistic trade-off process that considers geographic distribution, service to underserved populations, past performance, and compliance with federal regulations, rather than lowest price. All applicants must have an active UEI in SAM.gov and comply with 2 CFR Part 200, and risk reviews will be conducted for awards over $250,000 based on financial management systems, compliance history, and SAM.gov status.

Administration For Children & Families - Acyf/fysb

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Farm and Ranch Stress Assistance Network

Solicitation # USDA-NIFA-OP-012079

The Farm and Ranch Stress Assistance Network (FRSAN) program, under assistance listing number 10.525, is a federally funded initiative administered by the National Institute of Food and Agriculture (NIFA) within the U.S. Department of Agriculture to establish a nationwide network that connects farmers, ranchers, and other agriculture-related professionals with critical mental health and stress assistance resources. The program aims to address the high levels of emotional and psychological distress within rural agricultural communities by operating a 24/7/365 National Farmer Distress Helpline accessible by phone and text, integrating seamlessly with the 988 Suicide & Crisis Lifeline, and coordinating regional centers across four geographic regions—Northeast, North Central, Southern, and Western—to ensure comprehensive, culturally competent, and trauma-informed crisis intervention services. The funding opportunity, solicitation number USDA-NIFA-OP-012079, offers a total award ceiling of $4,000,000 over four years for the helpline component, with an additional $5,583,300 allocated for regional network development, bringing the overall program funding to $9,583,300 from FY2026 through FY2029. Applications must be submitted via Grants.gov by the deadline of August 10, 2026, and are evaluated based on merit in nine key areas including understanding of farmer stressors, program innovation, organizational capacity, data management, collaboration with partners, and budget sustainability, with selection based on a trade-off approach that prioritizes quality and effectiveness over cost. The solicitation requires applicants to submit a comprehensive application package including a 22-page Project Narrative, up to six additional pages for figures and tables, a two-page Data Management Plan, signed commitment letters from partner organizations, NIH R&R forms for key personnel and budget, and, for renewal applicants, a two-page progress report on prior FRSAN activities. All documents must be in PDF format and adhere to strict formatting guidelines; no other file types are accepted. The program operates under federal guidance including 2 CFR Part 200 and 7 CFR Part 3430, with special requirements such as no more than 30% combined indirect costs across prime and sub-awardees, prior approval needed for changes in key personnel or scope, and subawards limited to no more than 50% of total funding. The award period extends 48 months from

National Institute Of Food And Agriculture

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24/7 U.S.-Based Emergency Call Center with Live AgentsThe contract requires the operation of a fully bilingual, 24/7 U.S.-based emergency call center dedicated to receiving and triaging MEAD emergency alerts with live agents available at all times to ensure immediate response. The service must accurately assess incoming alerts and efficiently dispatch appropriate emergency services without delay, maintaining high standards of accuracy, speed, and customer service in both English and Spanish. All operations must comply with federal emergency response protocols and be conducted from a secure, reliable facility within the United States. This is a subcontract under the Department of Veterans Affairs through the Strategic Acquisition Center Fredericksburg, classified under NAICS code 561421 for call center services. Proposals must be submitted by August 10, 2026, and the contract will support a critical public safety function for veterans and emergency responders. The work must be performed remotely or on-site within the U.S., though no specific location is mandated, and the vendor must demonstrate proven experience in high-volume emergency call operations, bilingual staffing capabilities, and proven reliability in real-time emergency coordination.

Strategic Acquisition Center Fredericksburg (36C10G)

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4th Psychological Operations Group (4 POG)

Solicitation # 4_POG_event

The U.S. Special Operations Command’s 4th Psychological Operations Group, in partnership with SOFWERX, is seeking innovative software solutions to develop a unified, AI-enabled platform that integrates existing tools used for information dissemination and influence operations. This initiative aims to replace fragmented systems with a single, streamlined dashboard tailored to the operational needs of psychological operations personnel, enhancing efficiency and effectiveness across the full spectrum of mission workflows. Participation is open exclusively to U.S. citizens from industry, academia, and national laboratories, with a mandatory deadline of 5 August 2026 to request attendance at the Collaboration Event scheduled for 23–24 September 2026 at Smith Lake Recreational Center in North Carolina. The event will include structured breakout sessions to define problem sets and an optional industry expo to showcase technologies, enabling direct engagement with warfighters and potential collaborators. Following the Collaboration Event, a formal Assessment Event (AE) will open for submissions on 19 October 2026, with a virtual Q&A session on 4 November 2026 to clarify requirements. Submissions will be evaluated on technical merit, with selected participants invited to present their solutions during the AE from 12–14 January 2027. Successful candidates may be offered follow-on agreements under non-FAR authorities including Other Transaction Agreements (OTAs) under 10 U.S.C. § 4022, research and development partnerships via SOFWERX’s Partnership Intermediary Agreement, or other authorized mechanisms such as Cooperative Research and Development Agreements or prize competitions. Award recipients will be required to comply with NIST SP 800-171 standards for safeguarding Controlled Unclassified Information. Responses must be submitted by 5 August 2026 to secure entry into the process, with further instructions and criteria to be published closer to the AE submission window.

Department Of Defense

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in about 6 hours

Personal Emergency Response Systems for Older Adults

Solicitation # 036-26

The Wayne County Department of Aging and Youth is seeking a qualified vendor to provide and manage a Personal Emergency Response System (PERS) program for older adults, aiming to support independence, health, and safety. The selected vendor must be headquartered in New York State or maintain a physical presence within 75 to 100 miles of Wayne County, operate a U.S.-based call center, and assume full responsibility for supplying, installing, monitoring, and maintaining approximately 250 PERS units with pendants, all of which must remain the vendor’s property. The vendor is required to handle all ongoing services including battery replacements, accessory updates, removals, and installations for new and existing participants, whether directly or through a disclosed subcontractor. The program expects to serve around 250 subscribers, with flexibility for the number to fluctuate based on departmental needs. Any currently installed units remain the property of the existing contractor and must be retrieved and returned to the Department upon transition, after which they will be handed back to the previous vendor. The solicitation, numbered 036-26, is open for responses until August 14, 2026, and is issued under the agency’s purchasing policies. Proposals must demonstrate the vendor’s operational capacity, compliance with geographic and call center requirements, and ability to ensure seamless service continuity. All equipment and services must be provided without transferring ownership to the Department. Primary contact for inquiries is Amy Haskins, Director of Aging and Youth, with Chris O’Connor as the Purchasing Agent, both reachable through the provided contact details. The performance location is within New York State, and the solicitation is managed by the Area Agency on Aging based in Lyons, NY.

Area Agency on Aging

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