Top

24/7 U.S.-Based Emergency Call Center with Live Agents

Active

Federal

Response Deadline08/10/2026, 07:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

General Info

Agency

Department Of Veterans Affairs → Strategic Acquisition Center Fredericksburg (36C10G)View Agency

NAICS

561421 - Telephone Answering ServicesView NAICS

Place of Performance

Set-Aside

NONE

Documents

(0)

No documents available

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

Cannot generate Contract Breakdown because no documents were found from this contract's source.

Timeline

PostedJul 20

subcontract

Response DeadlineAug 10

Submission deadline

Response Deadline

08/10/2026, 07:00:00 PM UTCin 18 days

Ready to pursue this opportunity?

Start your free trial to track this contract, build proposals with AI assistance, and manage your pipeline.

Organization & Contact Information

AgencyDepartment Of Veterans Affairs → Strategic Acquisition Center Fredericksburg (36C10G)

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Veterans Affairs → Strategic Acquisition Center Fredericksburg (36C10G)

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

Operate a bilingual, 24/7 call center to receive and triage MEAD emergency alerts and dispatch emergency services.

Similar Contracts

Same NAICS industry code

NAICS: 561421

New

Federal

Information Resource Center (IRC) Support Services at Rock Island ArsenalThe contract solicitation W519TC-26-Q-A166 for Information Resource Center (IRC) Support Services at Rock Island Arsenal is a firm fixed price procurement targeted exclusively at Service-Disabled Veteran-Owned Small Businesses (SDVOSB) under NAICS code 561421 with a size standard of $19 million. The base performance period runs from September 25, 2026, through September 24, 2027, with four consecutive one-year option periods extending through September 24, 2031. All work must be performed onsite at Rock Island Arsenal, Illinois, with access restricted to secure government facilities requiring SECRET security clearances for all personnel, including interim or fully adjudicated NACLC clearances as a prerequisite to performance. Contractors must ensure all staff possess a minimum of three years of direct experience supporting Department of Defense chemical-biological systems and demonstrated proficiency with Government-Owned, Technical Software systems including LIW, LOGSA, and related logistics platforms. The solicitation mandates strict compliance with cybersecurity standards per NIST SP 800-171 for Controlled Unclassified Information (CUI), adherence to DoD and Army security protocols including key control, CAC access, and physical security requirements, and full implementation of the Quality Assurance Surveillance Plan and Quality Control Program to ensure metrics such as 90 percent error-free inquiry processing and timely Tier One and Tier Two response times are met. Submission is required electronically via email using a single integrated package consisting of a completed SF 1449, validated Pricing Matrix, proof of active SAM.gov registration with current UEI and CAGE codes, and a concise three-page Technical Capability Statement verifying clearance status, relevant experience, and system proficiency. The deadline for responses is August 5, 2026, at 10:00 AM Central Daylight Time, with no late submissions accepted. Evaluation will be based on a trade-off approach, prioritizing technical capability over price and allowing the government to select a higher-cost offer if it provides greater overall value; this is not an LPTA procurement. All contractor personnel are subject to extensive security and privacy controls including training requirements under Privacy Act, antiterrorism awareness, trafficking in persons prohibitions, and mandatory use of government-furnished systems and equipment. The contract includes numerous FAR and DFARS clauses related to government property, payment via WAWF, cybersecurity reporting, and prohibitions on acquiring covered telecommunications equipment,

POSTED

DEADLINE

National Communication System for Runaway and Homeless Youth Program

Administration For Children & Families - Acyf/fysb

POSTED

DEADLINE

Farm and Ranch Stress Assistance Network

National Institute Of Food And Agriculture

POSTED

DEADLINE

RFP 2026-4 TELEPHONE ANSWERING SERVICESThe Lowell Housing Authority is soliciting proposals for round-the-clock telephone answering services to support up to two phone lines, requiring 24/7 coverage throughout the entire year. Interested vendors must submit responses by August 3, 2026, at 4:00 PM, with the request for proposal issued on July 20, 2026, under solicitation number BD-26-1202-COCC1-COCC1-131532. Services must be provided at the designated location in Lowell, Massachusetts, at Moody Street, 01854, and bidders are directed to download the full RFP from the official website at www.lhma.org/bids. The contract is managed by the Massachusetts agency COCC1 - Finance & Procurement, with Rita Brousseau serving as the primary point of contact as Purchaser. No specific set-aside or NAICS code is indicated, and proposals are open to qualified firms without restrictions indicated by type of set-aside.

COCC1 - Finance & Procurement

POSTED

DEADLINE

Personal Emergency Response Systems for Older AdultsThe Wayne County Department of Aging and Youth is seeking a qualified vendor to provide and manage a Personal Emergency Response System (PERS) program for older adults, aiming to support independence, health, and safety. The selected vendor must be headquartered in New York State or maintain a physical presence within 75 to 100 miles of Wayne County, operate a U.S.-based call center, and assume full responsibility for supplying, installing, monitoring, and maintaining approximately 250 PERS units with pendants, all of which must remain the vendor’s property. The vendor is required to handle all ongoing services including battery replacements, accessory updates, removals, and installations for new and existing participants, whether directly or through a disclosed subcontractor. The program expects to serve around 250 subscribers, with flexibility for the number to fluctuate based on departmental needs. Any currently installed units remain the property of the existing contractor and must be retrieved and returned to the Department upon transition, after which they will be handed back to the previous vendor. The solicitation, numbered 036-26, is open for responses until August 14, 2026, and is issued under the agency’s purchasing policies. Proposals must demonstrate the vendor’s operational capacity, compliance with geographic and call center requirements, and ability to ensure seamless service continuity. All equipment and services must be provided without transferring ownership to the Department. Primary contact for inquiries is Amy Haskins, Director of Aging and Youth, with Chris O’Connor as the Purchasing Agent, both reachable through the provided contact details. The performance location is within New York State, and the solicitation is managed by the Area Agency on Aging based in Lyons, NY.

POSTED

DEADLINE

Salt Lake City Request for Proposals SLCI27013 - AI Enabled Non-Emergency Public Safety Call Handling and Assistive SolutionSalt Lake City Corporation is seeking qualified offerors to submit competitive sealed proposals for an AI-enabled solution designed to handle non-emergency public safety calls and provide assistive services to the city’s Emergency 911 Department. The initiative aims to enhance operational efficiency by diverting non-emergency inquiries away from emergency lines, improving response times for true emergencies, and delivering more effective civilian assistance through intelligent automation. The solicitation, identified as SLCI27013, was posted on July 16, 2026, with a strict response deadline of August 13, 2026. Proposals must demonstrate proven capabilities in deploying scalable, secure, and compliant AI systems that integrate seamlessly with existing public safety infrastructure while ensuring data privacy and accessibility for all residents. The point of contact for inquiries is Aron LoCoco at aron.lococo@slc.gov, and all submissions must adhere to the requirements outlined on the official opportunity page hosted on the Utah BonfireHub platform.

POSTED

DEADLINE

Answering Service for Public Utilities DepartmentCollier County Public Utilities Department is seeking an after-hours, weekend, and holiday telephone answering service to support customer inquiries related to potable water, irrigation water, wastewater, solid waste collection, utility billing, customer service, and capital improvement projects. The solicitation, numbered 26-8670, was posted on July 13, 2026, with responses due by August 13, 2026, and is open to all qualified vendors without specific set-aside preferences. Vendors must submit proposals electronically through the County’s procurement portal and are required to meet numerous compliance obligations, including E-Verify enrollment, submission of a business tax receipt, and completion of background checks for all employees, which must include federal, state, and local law enforcement record searches, FBI fingerprinting, and credit history verification. All personnel must wear County-issued ID badges while on property and contractors must notify the Facilities Management Division within four hours of any employee separation, with failure to comply incurring a $500 penalty per incident. The contract requires full adherence to Florida statutes, OSHA, and the Fair Labor Standards Act, as well as County policies CMAs 5402, 5403, and 5405. Bidders may propose equal or similar products as alternatives, and the County retains the right to approve substitutions. The service will be evaluated based on ten non-price factors, including cost management, schedule adherence, work quality, communication, risk management, and overall customer satisfaction, each scored on a 1–10 scale with no assigned weights, indicating a best-value trade-off approach. Invoicing must be sent electronically to bccapclerk@collier.gov and must include the purchase order number and a service description, with sales tax explicitly excluded. Payment follows the Local Government Prompt Payment Act. The contractor must maintain records for at least four years, comply with Collier County Ordinance 2004-52, and ensure all equipment and services meet industry-standard performance levels. There is no defined contract value, and no formal contract type is specified, with performance governed by individual purchase orders issued under the agreement. The place of performance is located within Collier County, Florida, and all shipments are FOB destination, transferring risk to the County only upon delivery.

POSTED

DEADLINE

FWA Call Center Operations & TriageThe contract seeks a provider to operate a 24/7 multilingual call center dedicated to receiving, documenting, and triaging reports of fraud, waste, and abuse. The service must include comprehensive case logging and timely escalation of incidents to designated County personnel for further action. Operations must support callers in multiple languages to ensure broad accessibility and accurate intake of all reports. The provider is responsible for maintaining consistent, reliable service around the clock and ensuring all data is properly recorded and routed according to County protocols. This is a subcontract under the County of Riverside in California, with a NAICS code of 561421 indicating it falls under investigation and security services. The solicitation was posted on July 10, 2026, and responses are due by August 3, 2026. All performance activities must be conducted in alignment with the County’s requirements, though specific performance location details are not provided. Interested parties must submit proposals through the public procurement portal listed in the contract reference.

POSTED

DEADLINE

Fraud, Waste and Abuse (FWA) Hotline ServicesThe County of Riverside, through its Auditor Controller’s office, is soliciting proposals for a comprehensive Fraud, Waste, and Abuse (FWA) Hotline Services solution to enhance accountability and transparency across county operations. The contract requires qualified vendors to deliver and manage a fully integrated reporting system that includes a toll-free telephone hotline, a secure, hosted internet-based reporting platform, and a robust case management system capable of securely tracking, monitoring, and resolving all submitted reports. The solution must ensure confidentiality, data integrity, and efficient workflows for handling allegations while supporting compliance and internal investigations. Proposals must be submitted by August 3, 2026, under solicitation number ACARC-0031, with all services to be performed within California. The County seeks experienced providers with a proven track record in designing and operating FWA reporting systems, emphasizing ease of use, accessibility, and scalability for county-wide adoption. Primary point of contact for inquiries is Yvette Barajas, reachable via phone or email, and additional details are available through the official public procurement portal. The solicitation is open to all competent parties without geographic or organizational set-asides, aiming to select the most capable and reliable service provider to support the County’s commitment to ethical governance.

POSTED

DEADLINE

24/7 After-Hours Call Center Support ServicesThe contract provides for 24/7 after-hours telephone support services to the Richard L. Roudebush VA Medical Center, ensuring continuous assistance outside standard business hours. The vendor will be responsible for answering incoming calls, triaging both medical and administrative inquiries, escalating urgent matters to appropriate personnel, and maintaining accurate, up-to-date call logs to ensure accountability and continuity of care. This service is critical to maintaining patient access and operational readiness during non-business hours. The contract is classified as a subcontract under NAICS code 561421, which pertains to telephone call centers, and is managed by the Department of Veterans Affairs through the 250-NETWORK Contract Office 10 (36C250). It was posted on July 7, 2026, and the place of performance is not explicitly specified, implying services may be delivered remotely or from a centralized call center capable of serving the medical center’s needs around the clock. No set-aside type or specific point of contact is noted, but the requirement emphasizes reliable, round-the-clock support without interruption to meet the unique needs of a federal healthcare facility.

250-NETWORK Contract Office 10 (36C250)

POSTED

DEADLINE

Administrative and Clerical StaffingESC REGION 8 is seeking qualified vendors to provide administrative and clerical support staff, including administrative assistants, office clerks, data entry personnel, and other support roles, to serve educational and government offices within its region. The contract solicitation, titled Administrative and Clerical Staffing, is classified as a subcontract under NAICS Code 561421, which corresponds to temporary help services. The posting date is July 2, 2026, and all responses must be submitted by August 21, 2026, at 9:00 PM Central Time. The services are expected to be performed within Texas, though specific city or zip code details are not provided. All interested parties should access the full solicitation and submit proposals through the official portal at the provided Texas SmartBuy link.

POSTED

DEADLINE

Multilingual Customer Service and Member SupportThe contract requires the provision of multilingual customer service to insured members, covering key functions such as enrollment assistance, benefit inquiries, claims status updates, and complaint resolution. Service providers must ensure accurate, timely, and culturally appropriate support across multiple languages to meet the needs of a diverse member base. A critical performance metric is the requirement to maintain no more than three customer complaints per month, underscoring the emphasis on quality, responsiveness, and member satisfaction. The contract is classified as a subcontract under NAICS code 561421 and is issued by the U.S. Embassy in Kinshasa under the Department of State. The place of performance is specified as Kinshasa, with no other geographic details provided. The solicitation was posted on June 25, 2026, and responses are due by July 25, 2026, at 16:00 UTC. No set-aside provisions are indicated, and there is no designated point of contact listed in the available data. Interested parties must submit proposals through the designated SAM.gov portal prior to the deadline.

POSTED

DEADLINE

More opportunities from Department Of Veterans Affairs → Strategic Acquisition Center Fredericksburg (36C10G)

Same awarding agency

NAICS: 541330

New

Federal

Quality Assurance and Device Inspection Services

POSTED

DEADLINE

Nationwide FOB Destination Delivery and Logistics

Couriers and Express Delivery Services

POSTED

DEADLINE

Firmware and Software Development for Remote Updates

Computer Systems Design Services

POSTED

DEADLINE

Device Accessories and Replacement Parts Supply

Medical, Dental, and Hospital Equipment and Supplies Merchant Wholesalers

POSTED

DEADLINE

Nationwide U.S. Cellular Network Connectivity Service

Wireless Telecommunications Carriers (except Satellite)

POSTED

DEADLINE

Medical Emergency Alert Device (MEAD) Manufacturing

Radio and Television Broadcasting and Wireless Communications Equipment Manufacturing

POSTED

DEADLINE

5895--Medical Emergency Alert Device (MEAD)The Department of Veterans Affairs through the Strategic Acquisition Center Fredericksburg is seeking information from potential suppliers regarding the Medical Emergency Alert Device (MEAD) to evaluate market capabilities and identify qualified sources for future procurement. This request, issued under solicitation number 36C10G26Q0080, is classified as a sources-sought notice with no specific set-aside designation, and it falls under NAICS code 334220 for medical equipment and supplies manufacturing. Responses are due by August 10, 2026, at 7:00 PM Eastern Time, and interested parties are encouraged to provide detailed information on product specifications, capabilities, pricing structures, and relevant experience to assist in shaping potential acquisition strategies. The primary point of contact for inquiries is Shemika Wray, Contracting Specialist, reachable via email at Shemika.wray@va.gov or phone at 202-288-2144, with all communications directed to the agency’s office located in Fredericksburg, Virginia. The place of performance for any resulting contract has not yet been determined, and the agency is evaluating a range of solutions to support veteran health and safety needs.

Radio and Television Broadcasting and Wireless Communications Equipment Manufacturing

POSTED

DEADLINE

Program Management for Financial OperationsThis contract involves the management and oversight of accounting and payment resolution services, focusing on ensuring compliance with applicable regulations, proper staffing, effective transition planning, and timely reporting to the Government Contracting Officer Representative (COR). The scope emphasizes a comprehensive approach to financial operations, guaranteeing that all aspects of service delivery meet government standards and performance expectations. Designated as a subcontract specifically set aside for Service-Disabled Veteran-Owned Small Businesses (SDVOSBC), the project falls under NAICS code 541611, which pertains to administrative and management consulting services. The work is conducted in Waco, with the Department of Veterans Affairs’ Strategic Acquisition Center in Fredericksburg acting as the overseeing agency. This arrangement underscores a commitment to supporting veteran-owned enterprises while ensuring the efficient management of financial operations in support of government activities.

Administrative Management and General Management Consulting Services

POSTED

DEADLINE

Payment and Payment Resolution Accounting ServicesThe contract involves providing federal accounting services specifically focused on VA payment processing, reconciliation, audit support, and financial reporting to ensure compliance with applicable federal and healthcare regulations. It is a subcontract under the title "Payment and Payment Resolution Accounting Services," designated as a Service-Disabled Veteran-Owned Small Business set-aside, aligning with NAICS code 541211 which covers accounting services. The contract is associated with the Department of Veterans Affairs, managed by the Strategic Acquisition Center Fredericksburg. The place of performance is identified as Waco, Texas, with the contract posted in late May 2026. The services delivered under this agreement are critical to maintaining accurate financial operations and oversight within the VA’s payment functions. It supports audit readiness and regulatory compliance through thorough reconciliation and reporting tasks, reinforcing financial integrity in veterans' healthcare funding and payment processes.

Offices of Certified Public Accountants

POSTED

DEADLINE

Logistics and Final Delivery to PITCThis contract involves the transportation and final delivery of 400 barrel-packed power whips to the Philadelphia Information Technology Center, operating under FOB Destination terms with an emphasis on maintaining chain of custody throughout the process. The contract is designated as a subcontract and is set aside specifically for a Service-Disabled Veteran-Owned Small Business (SDVOSB) on a sole source basis, ensuring that only eligible businesses within this category may participate. The related NAICS code for the contract is 484220, which pertains to specialized freight trucking. Administered by the Strategic Acquisition Center Fredericksburg under the Department of Veterans Affairs, this contract was posted on May 5, 2026. The place of performance is identified by the zip code 79602; however, other location details such as city and state are unspecified. This logistics engagement focuses on secure and accountable delivery processes to meet the operational demands of the receiving government facility, ensuring precise and reliable transportation services aligned with federal contracting standards.

Specialized Freight (except Used Goods) Trucking, Local

POSTED

DEADLINE

Specialized Packaging and Barreling ServicesThe contract involves the specialized packaging and barreling of 400 completed power whip assemblies to ensure the protection of UL-rated components during transit. These assemblies are to be packaged in barrels under FOB Destination terms, indicating that the contractor is responsible for delivering the goods to a specified location without additional shipping charges to the buyer. The contract is set aside exclusively for Service-Disabled Veteran-Owned Small Businesses (SDVOSB) as a sole-source subcontract opportunity, reflecting the agency's commitment to supporting veteran-owned businesses. The solicitation, posted on May 5, 2026, falls under NAICS code 561910, which pertains to packaging and labeling services. The contracting agency is the Department of Veterans Affairs, specifically the Strategic Acquisition Center Fredericksburg (36C10G). Although specific details about the place of performance are limited, the ZIP code 79602 is noted for the location associated with the contract. This subcontract supports the transportation and protection requirements crucial for the safe delivery of sensitive electrical components essential to the agency's operations.

Packaging and Labeling Services

POSTED

DEADLINE

Electrical Conduit and Cable Materials SupplyThis contract involves the supply of blue 1/2" liquid-tight flexible metal conduit (LFMC), #10 THHN stranded wire, and insulation materials that meet Buy American and traceability requirements. The procurement is designated as a subcontract under the NAICS code 332312, specifically targeting the supply of electrical conduit and cable materials. It is set aside exclusively for a Service-Disabled Veteran-Owned Small Business (SDVOSB) as a sole source contract, reflecting the commitment to support veteran-owned enterprises. The contracting agency managing this requirement is the Strategic Acquisition Center Fredericksburg (36C10G) within the Department of Veterans Affairs. The place of performance is associated with the zip code 79602, although specific city and state details are not provided. This procurement was posted on May 5, 2026, and emphasizes complying with both Buy American policies and product traceability to ensure quality and regulatory adherence. The contract aims to fulfill essential material needs for electrical installations within VA facilities or projects, ensuring reliable and compliant sourcing of conduit and wiring materials.

Fabricated Structural Metal Manufacturing

POSTED

3 months ago

DEADLINE

N/A

View Details