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CONTACT ONE CALL CENTER, INC

UEI: F7QADB6VDMH1CAGE: 31TX9

CONTACT ONE CALL CENTER, INC is a federal contractor, registered under UEI F7QADB6VDMH1 and CAGE code 31TX9. It has been awarded $616,432 across 4 federal contracts. Primary work spans Telephone Answering Services and Other NAICS codes (2 codes, <0.5% each). Top awarding agencies include Department Of The Interior and Other agencies (1 agencies, <0.5% each).

Contact Information

Registration and classification details

Emailcontact@company.com

Phone+1 (555) 000-0000

Websitecontactonecallcenter.com

Address123 Main St, City, ST 12345

Registration

UEI Code

F7QADB6VDMH1

CAGE Code

31TX9

Entity Structure

Other

Established

N/A

Business Classifications

2X8WA2XS

NAICS Codes

561421Telephone Answering Services(Primary)

Federal Contracting Overview

Award totals, agency breakdown, NAICS distribution, and geographic footprint.

AI Capability Profile

CONTACT ONE CALL CENTER, INC specializes in mission-critical call center and customer service operations for federal agencies, delivering secure, scalable contact center solutions that support public-facing inquiries, case management, and information dissemination. Their technical expertise includes...

Key Performance Metrics

Awards Count

0

All time

Active

0

Currently performing

Completed

0

Past period of performance

Total Awards

All time

Contracts

Prime · all time

Subcontracts

Sub · all time

Grants

Prime · all time

Subgrants

Sub · all time

Award Analytics & Distribution

Awards by Agency

Department Of The Interior$614.6K99.7%

Other agencies (1 agencies, <0.5% each)$1.8K0.3%

Awards by NAICS

561421 - Telephone Answering Services$614.6K99.7%

Others - Other NAICS codes (2 codes, <0.5% each)$1.8K0.3%

Awards by Agency Over Time

Awards by Place of Performance

Open opportunities in CONTACT ONE CALL CENTER, INC's top NAICS codes and agencies

Information Resource Center (IRC) Support Services at Rock Island Arsenal - Amendment 0001

Solicitation # W519TC-26-Q-A166

This contract, identified as Amendment 0001 to solicitation W519TC-26-Q-A166, is a Firm-Fixed-Price request for quote issued by the Department of Defense through the Office of W6QK Acc-Ri at Rock Island Arsenal, Illinois, to procure Information Resource Center (IRC) Support Services under a Service-Disabled Veteran-Owned Small Business (SDVOSB) set-aside. The contract requires technical support for CPE CBRND inquiries, including handling telephone calls, emails, and data entry via the IRC-IS system, with strict performance standards requiring a one-business-day average response time and a 90% error-free processing rate. The primary place of performance is the DEVCOM Chemical Biological Center at Rock Island Arsenal, with work potentially extendable to approved alternate sites. The contract includes a one-year base period starting September 25, 2026, and four one-year option periods extending through September 24, 2031, with evaluation of total including 50% of the final option period’s price to determine best overall value, without rigid scoring or adjectival ratings. All personnel must hold an active SECRET security clearance prior to performance, and the contractor must maintain a SECRET-level facility clearance with Defense Counterintelligence and Security Agency; compliance with DFARS 252.204-7012 and NIST SP 800-171 is mandatory for handling Controlled Unclassified Information, along with CMMC self-assessment or third-party attestation submitted via SPRS. Technical capability assessment focuses on demonstrated experience with DoD chemical-biological systems and proficiency with GOTS systems including LIW, LOGSA, WebFLIS, FEDLOG, and i3Log. Offers must include a completed SF 1449, a three-page technical capability statement, and the pricing matrix covering base and all option periods, with no partial submissions allowed. Submission is limited to email by August 12, 2026, at 6:00 PM EDT, with both primary and secondary points of contact at the Army email addresses provided. All contractors must be current in SAM.gov with verified UEI and CAGE codes, and must comply with multiple FAR and DFARS clauses including those on cyber security, electronic payment via WAWF, payment to small business subcontractors, combating trafficking, privacy training, and government property management. The contractor is responsible for securing all government property,

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about 11 hours ago

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VACCHCS Switchboard Operators

Solicitation # 36C26126Q0597

This contract is for non-personnel switchboard services to support the VA Central California Health Care System in Fresno, California, and is set aside exclusively for Service-Disabled Veteran-Owned Small Businesses under NAICS Code 561421. The contract spans a base year from October 1, 2026, through September 30, 2027, with four option years extending through September 30, 2031, and requires 24/7/365 operation including all federal holidays. Contractors must operate Cisco 8841 consoles with 7915 sidecars, manage call queues via Cisco Agent Desktop, and handle paging through the Lynx system, while also managing fax, radio, visual, and pocket paging systems. All incoming commercial and Federal Telecommunication Systems (FTS) calls must be answered and routed efficiently, with immediate response protocols established for emergency events including bomb threats, fires, and codes, following documented procedures. Contractors are required to maintain daily logs of messages using the Phone Message Manager, report trouble calls and moves, adds, and changes (MACS), and submit continuity and volume management plans to handle staffing outages or surges exceeding 20% of normal call volume. Contract personnel must undergo VA-specific orientation and training before beginning work, wear official VA-issued identification badges, and adhere to an office-appropriate dress code. Only pre-approved personnel listed on submitted rosters are permitted on-site, and all must comply with VA Directive and Handbook 0710 for personnel suitability and security, including background checks. The contractor is subject to Federal and VA information security standards, including compliance with VAAR 852.204-71(d), FAR 839.201, FAR 852.273-75, and FAR 852.211-76, which mandate protection of sensitive personal information and impose liquidated damages for data breaches. A signed Business Associate Agreement is required due to access to protected health information, and IT resources are subject to scheduled or unscheduled security audits. Physical delivery of materials requires tamper-evident packaging, chain-of-custody documentation, and encryption, with U.S. registered mail as the preferred transportation method. Invoices must be electronically submitted through the VA’s designated vendor Tungsten Network, and all equipment inventories will be jointly verified between VA and the contractor at contract start and closeout. The contractor is

261-NETWORK Contract Office 21 (36C261)

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about 11 hours ago

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Customer Support & Help Desk ServicesThe contract seeks providers to deliver Tier 1–2 technical support services for the ticketing platform used by the Minnesota State Colleges and Universities System, focusing on user troubleshooting, account management, and rapid response to service outages. The scope requires skilled personnel to handle day-to-day support inquiries, resolve technical issues efficiently, and maintain system availability through proactive monitoring and timely incident resolution. This is a subcontract opportunity with a NAICS code of 561421, indicating it falls under the administrative management and general management consulting services category, and it is intended to support the operational needs of a large public education system across multiple campuses. The solicitation was posted on August 3, 2026, with a response deadline set for September 23, 2026, at 7:00 PM Eastern Time. All submissions must be made through the SciQuest platform linked in the posting, and no set-aside provisions or specific organization type requirements are indicated. Performance location is not specified beyond the agency jurisdiction, implying services may be delivered remotely or on-site as needed. The contract aims to ensure seamless user experience across the state’s higher education institutions by maintaining a reliable and responsive help desk infrastructure.

Minnesota State Colleges and Universities System

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in about 2 months

Maternal and Child Health Encounters Networks (MCHEK)The Maternal and Child Health Encounters Networks program, managed by the Health Resources and Services Administration under the Department of Health and Human Services, seeks to enhance maternal and infant health by preventing exposure to harmful substances throughout the prenatal, perinatal, and postpartum periods. It will establish and support a national expert-staffed call center that delivers timely, evidence-based counseling on medications, nutrition, household products, and environmental risks, translating complex scientific data into accessible, personalized guidance for women, families, and healthcare providers. The initiative leverages emerging technologies, including artificial intelligence, to improve the accuracy, scalability, and reach of its services, ensuring that critical health information is available when and where it is needed most. The program is forecasted to be posted on July 31, 2026, with no specified solicitation number or set-aside type, and is open to potential applicants seeking to collaborate with the Maternal and Child Health Bureau’s Division of Services. The point of contact for inquiries is the Maternal Child Health Bureau/Division of Services, reachable via email at cyshcn@hrsa.gov or phone at 301-443-5692. While the place of performance and specific funding details are not yet defined, the initiative is positioned to address systemic gaps in maternal healthcare through proactive, technology-enhanced preventive support, ultimately aiming to reduce adverse outcomes by empowering informed decision-making across the continuum of pregnancy and early infancy.

Health Resources And Services Administration

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RFP 2026-14 - Inmate Communications

Solicitation # RFP 2026-14

Utah County is soliciting proposals through RFP 2026-14 to secure qualified vendors for inmate communications services at the Utah County Jail located at the Utah County Security Center in Spanish Fork, Utah. The solicitation aims to evaluate providers capable of delivering secure, compliant, and efficient communication solutions for incarcerated individuals, ensuring they maintain lawful and monitored contact with the outside world. Proposals must be submitted by the deadline of August 19, 2026, at 9:00 PM MDT, and interested parties should direct inquiries to Robert Baxter at robertb@utahcounty.gov. The contract will focus on services that meet state and federal regulations, support institutional safety, and provide accessible options for inmates and their families.

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Telephone Operator/Switchboard Services - VA Palo Alto Health Care System

Solicitation # 36C26126Q0978

The Department of Veterans Affairs is seeking a Service-Disabled Veteran-Owned Small Business (SDVOSB) to provide thirteen full-time telephone operator and switchboard personnel for the VA Palo Alto Health Care System under a Firm Fixed Price contract with a five-year potential performance period, beginning October 1, 2026, and extending through September 30, 2031, inclusive of a base year and four option years. The contractor is responsible for delivering 24/7/365 call handling services, including emergency response, radio and paging system operations, unauthorized call blocking, and maintaining communication directories in strict compliance with VA Directives, federal regulations such as the Privacy Act and Freedom of Information Act, NIST SP 800-16, and local safety protocols. All personnel must undergo rigorous vetting, including Tier 3 or Tier 5 background checks, obtain a PIV card for facility access, complete VA cybersecurity and privacy training, and be listed on an approved roster before performing on-site work. The contractor must also ensure that all services are performed within the United States and comply with subcontracting limitations requiring at least 25% of contract value to be performed by the prime SDVOSB. The evaluation process is trade-off based, prioritizing technical capability—specifically staffing plans, experience, and staff retention—alongside past performance documentation from five prior contracts and price reasonableness, with no award necessarily going to the lowest-priced offer. Proposals must be submitted in three separate PDF volumes covering technical approach, past performance, and pricing, emailed electronically to the designated point of contact by August 10, 2026, with no fax or mail submissions accepted. Invoicing is required through the Tungsten Network using electronic funds transfer, and all personnel must meet VA credentialing standards under VAAR 852.204-72, with immediate removal mandated for any individual deemed unfit. The total estimated value of the contract is approximately $19 million, and the contract includes multiple deviations from standard FAR provisions, particularly in areas of security, personnel credentialing, and socioeconomic compliance, ensuring strict alignment with VA-specific requirements and oversight.

261-NETWORK Contract Office 21 (36C261)

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Telephone Operator/Switchboard Services - San Francisco VA Health Care System

Solicitation # 36C26126Q0970

The contract requires a contractor to provide four full-time telephone and switchboard operators to support the San Francisco VA Health Care System under a Service-Disabled Veteran-Owned Small Business (SDVOSB) set-aside, with solicitation number 36C26126Q0970 and NAICS code 561421. Performance is to be conducted entirely at the SFVAHCS facility in San Francisco, California, beginning October 1, 2026, with a base year and four one-year option periods extending through September 30, 2031. The contractor must ensure 24/7 call coverage with strict performance standards including an abandon rate below 5% and an average answer time under 10 seconds, all while adhering to VA-specific operational protocols such as answering calls within three rings, maintaining current operational manuals, and ensuring personnel wear VA-issued identification badges at all times. All staff must complete VA orientation and training, and the contractor must submit current personnel rosters and comply with the Service Contract Act, including the referenced Wage Determination 2015-5637. The evaluation process will prioritize technical capability, followed by past performance and then price, using a trade-off methodology rather than lowest price technically acceptable, allowing the government to select the most advantageous offer based on overall value. Proposals must be submitted electronically in three separate PDF volumes—Technical Approach, Past Performance, and Pricing—each no larger than 5 MB and sent to the designated point of contact before the August 10, 2026 deadline. Contract administration requires electronic invoicing through the Tungsten Network, with payments issued via EFT by the VA Financial Services Center, and the contractor must maintain compliance with numerous FAR and VAAR clauses, including restrictions on subcontracting (limited to 50% for services), whistleblower protections, cybersecurity prohibitions, and DEI discrimination compliance. Additionally, the contractor must carry specified insurance coverage and avoid any use of products or services from entities prohibited under FASCSA, with penalties for misrepresentation of SDVOSB status or subcontracting limitations subject to audit and legal consequences under federal statute.

261-NETWORK Contract Office 21 (36C261)

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R426--Miami VHA Telephone Switchboard Operator Service (VA-26-00030801)

Solicitation # 36C24826Q0971

The Department of Veterans Affairs, Network 08 Contracting Office is seeking qualified Service-Disabled Veteran-Owned Small Business (SDVOSB) vendors to provide Telephone Switchboard Operator Services under solicitation number 36C24826Q0971. The scope of work includes handling all incoming calls, operator-assisted calls, and emergency responses such as STEMI alerts, stroke alerts, suicide crisis interventions, telephone alarms, and fire alarms. This requirement is classified under the Product Code R426 Support, Professional: Communications and falls within the NAICS code 561421 for Telephone Answering Services. The solicitation is exclusively set aside for SDVOSBs, and only responsible businesses meeting this designation may submit a quotation. Proposals must be submitted via email to david.henry3@va.gov by the deadline of July 31, 2026, at 6:00 PM Eastern Time. The contract will be managed by the Office of the Department of Veterans Affairs located in Tampa, Florida, with David G Henry serving as the primary point of contact as Contract Specialist.

248-NETWORK Contract Office 8 (36C248)

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24/7 Telephone Answering Services OperationsThe contract requires the provision of continuous 24/7 telephone answering, emergency notification, and operator services for the VA Palo Alto Health Care System, with a dedicated team of 13 staff members on duty at all times, including weekends and holidays. Services must ensure uninterrupted communication support critical to patient care, administrative functions, and emergency response throughout the facility. The requirement is structured as a subcontract under a Service-Disabled Veteran-Owned Small Business Set Aside, as indicated by the NAICS code 561421 and the type of set aside designation, ensuring eligibility and preference for qualified veteran-owned businesses. The opportunity was posted on July 23, 2026, with a response deadline of August 10, 2026, and performance is expected to be located at the Palo Alto site under the auspices of the Department of Veterans Affairs, specifically managed by the 261-NETWORK Contract Office 21.

261-NETWORK Contract Office 21 (36C261)

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Telephone Answering and Call Center ServicesThe contract seeks a Service-Disabled Veteran-Owned Small Business to provide 24/7 telephone answering and call center services for the Department of Veterans Affairs, specifically supporting VA operations through comprehensive call handling capabilities including message taking, call routing, and emergency response coordination. All services must strictly adhere to VA communication protocols to ensure secure, accurate, and timely information transfer in alignment with federal standards. The work is performance-based and requires continuous availability to support the agency’s mission-critical functions. This subcontract is set aside exclusively for Service-Disabled Veteran-Owned Small Businesses under NAICS code 561421, with responses due by August 10, 2026. The performance location is designated as San Francisco, and the contract is managed by the 261-NETWORK Contract Office 21 (36C261). Providers must be prepared to operate around the clock with the reliability and compliance expected for federal government support, and submissions must be timely and fully responsive to meet the solicitation requirements.

261-NETWORK Contract Office 21 (36C261)

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National Communication System for Runaway and Homeless Youth Program

Solicitation # HHS-2026-ACF-ACYF-CY-0160

The Administration for Children and Families, part of the U.S. Department of Health and Human Services, will award a three-year cooperative agreement to operate the National Communication System for Runaway and Homeless Youth Program, a national toll-free service offering 24/7 crisis intervention, information, referrals, and prevention support to at-risk youth and their families. The system must deliver services across all U.S. states, territories, tribal lands, and Alaska Native villages through multiple channels including phone, text, chat, and a web portal, with capacity to handle up to 100,000 contacts annually and scale during spikes from media events or emergencies. Applicants must demonstrate proven experience in behavioral health crisis response, robust technological infrastructure, and strict adherence to federal privacy standards, along with a commitment to ACF’s mission and values. A nationally accessible referral database, trained staff certified in human trafficking screening, and comprehensive data reporting systems are required, with all personnel undergoing comprehensive background checks including fingerprint-based FBI and child abuse registry reviews. The cooperative agreement requires a 10% cost-share from the applicant and mandates alignment with ACF’s priorities through a formal attestation. Proposals must be submitted electronically via Grants.gov by August 19, 2026, using a two-file structure limited to 95 pages total, with strict formatting rules including 12-point Times New Roman font and specific spacing requirements. Required attachments include proof of nonprofit status, an indirect cost agreement (if applicable), an organizational chart, and third-party agreements with authorized signatures. Evaluation is based on five weighted factors: response approach (40 points), organizational capacity (35 points), budget justification (15 points), impact metrics (10 points), and alignment with ACF priorities (10 points), using a holistic trade-off process that considers geographic distribution, service to underserved populations, past performance, and compliance with federal regulations, rather than lowest price. All applicants must have an active UEI in SAM.gov and comply with 2 CFR Part 200, and risk reviews will be conducted for awards over $250,000 based on financial management systems, compliance history, and SAM.gov status.

Administration For Children & Families - Acyf/fysb

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Farm and Ranch Stress Assistance Network

Solicitation # USDA-NIFA-OP-012079

The Farm and Ranch Stress Assistance Network (FRSAN) program, under assistance listing number 10.525, is a federally funded initiative administered by the National Institute of Food and Agriculture (NIFA) within the U.S. Department of Agriculture to establish a nationwide network that connects farmers, ranchers, and other agriculture-related professionals with critical mental health and stress assistance resources. The program aims to address the high levels of emotional and psychological distress within rural agricultural communities by operating a 24/7/365 National Farmer Distress Helpline accessible by phone and text, integrating seamlessly with the 988 Suicide & Crisis Lifeline, and coordinating regional centers across four geographic regions—Northeast, North Central, Southern, and Western—to ensure comprehensive, culturally competent, and trauma-informed crisis intervention services. The funding opportunity, solicitation number USDA-NIFA-OP-012079, offers a total award ceiling of $4,000,000 over four years for the helpline component, with an additional $5,583,300 allocated for regional network development, bringing the overall program funding to $9,583,300 from FY2026 through FY2029. Applications must be submitted via Grants.gov by the deadline of August 10, 2026, and are evaluated based on merit in nine key areas including understanding of farmer stressors, program innovation, organizational capacity, data management, collaboration with partners, and budget sustainability, with selection based on a trade-off approach that prioritizes quality and effectiveness over cost. The solicitation requires applicants to submit a comprehensive application package including a 22-page Project Narrative, up to six additional pages for figures and tables, a two-page Data Management Plan, signed commitment letters from partner organizations, NIH R&R forms for key personnel and budget, and, for renewal applicants, a two-page progress report on prior FRSAN activities. All documents must be in PDF format and adhere to strict formatting guidelines; no other file types are accepted. The program operates under federal guidance including 2 CFR Part 200 and 7 CFR Part 3430, with special requirements such as no more than 30% combined indirect costs across prime and sub-awardees, prior approval needed for changes in key personnel or scope, and subawards limited to no more than 50% of total funding. The award period extends 48 months from

National Institute Of Food And Agriculture

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24/7 U.S.-Based Emergency Call Center with Live AgentsThe contract requires the operation of a fully bilingual, 24/7 U.S.-based emergency call center dedicated to receiving and triaging MEAD emergency alerts with live agents available at all times to ensure immediate response. The service must accurately assess incoming alerts and efficiently dispatch appropriate emergency services without delay, maintaining high standards of accuracy, speed, and customer service in both English and Spanish. All operations must comply with federal emergency response protocols and be conducted from a secure, reliable facility within the United States. This is a subcontract under the Department of Veterans Affairs through the Strategic Acquisition Center Fredericksburg, classified under NAICS code 561421 for call center services. Proposals must be submitted by August 10, 2026, and the contract will support a critical public safety function for veterans and emergency responders. The work must be performed remotely or on-site within the U.S., though no specific location is mandated, and the vendor must demonstrate proven experience in high-volume emergency call operations, bilingual staffing capabilities, and proven reliability in real-time emergency coordination.

Strategic Acquisition Center Fredericksburg (36C10G)

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Personal Emergency Response Systems for Older Adults

Solicitation # 036-26

The Wayne County Department of Aging and Youth is seeking a qualified vendor to provide and manage a Personal Emergency Response System (PERS) program for older adults, aiming to support independence, health, and safety. The selected vendor must be headquartered in New York State or maintain a physical presence within 75 to 100 miles of Wayne County, operate a U.S.-based call center, and assume full responsibility for supplying, installing, monitoring, and maintaining approximately 250 PERS units with pendants, all of which must remain the vendor’s property. The vendor is required to handle all ongoing services including battery replacements, accessory updates, removals, and installations for new and existing participants, whether directly or through a disclosed subcontractor. The program expects to serve around 250 subscribers, with flexibility for the number to fluctuate based on departmental needs. Any currently installed units remain the property of the existing contractor and must be retrieved and returned to the Department upon transition, after which they will be handed back to the previous vendor. The solicitation, numbered 036-26, is open for responses until August 14, 2026, and is issued under the agency’s purchasing policies. Proposals must demonstrate the vendor’s operational capacity, compliance with geographic and call center requirements, and ability to ensure seamless service continuity. All equipment and services must be provided without transferring ownership to the Department. Primary contact for inquiries is Amy Haskins, Director of Aging and Youth, with Chris O’Connor as the Purchasing Agent, both reachable through the provided contact details. The performance location is within New York State, and the solicitation is managed by the Area Agency on Aging based in Lyons, NY.

Area Agency on Aging

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Salt Lake City Request for Proposals SLCI27013 - AI Enabled Non-Emergency Public Safety Call Handling and Assistive Solution

Solicitation # SLCI27013

Salt Lake City Corporation is seeking qualified offerors to submit competitive sealed proposals for an AI-enabled solution designed to handle non-emergency public safety calls and provide assistive services to the city’s Emergency 911 Department. The initiative aims to enhance operational efficiency by diverting non-emergency inquiries away from emergency lines, improving response times for true emergencies, and delivering more effective civilian assistance through intelligent automation. The solicitation, identified as SLCI27013, was posted on July 16, 2026, with a strict response deadline of August 13, 2026. Proposals must demonstrate proven capabilities in deploying scalable, secure, and compliant AI systems that integrate seamlessly with existing public safety infrastructure while ensuring data privacy and accessibility for all residents. The point of contact for inquiries is Aron LoCoco at aron.lococo@slc.gov, and all submissions must adhere to the requirements outlined on the official opportunity page hosted on the Utah BonfireHub platform.

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Answering Service for Public Utilities Department

Solicitation # 26-8670

Collier County Public Utilities Department is seeking an after-hours, weekend, and holiday telephone answering service to support customer inquiries related to potable water, irrigation water, wastewater, solid waste collection, utility billing, customer service, and capital improvement projects. The solicitation, numbered 26-8670, was posted on July 13, 2026, with responses due by August 13, 2026, and is open to all qualified vendors without specific set-aside preferences. Vendors must submit proposals electronically through the County’s procurement portal and are required to meet numerous compliance obligations, including E-Verify enrollment, submission of a business tax receipt, and completion of background checks for all employees, which must include federal, state, and local law enforcement record searches, FBI fingerprinting, and credit history verification. All personnel must wear County-issued ID badges while on property and contractors must notify the Facilities Management Division within four hours of any employee separation, with failure to comply incurring a $500 penalty per incident. The contract requires full adherence to Florida statutes, OSHA, and the Fair Labor Standards Act, as well as County policies CMAs 5402, 5403, and 5405. Bidders may propose equal or similar products as alternatives, and the County retains the right to approve substitutions. The service will be evaluated based on ten non-price factors, including cost management, schedule adherence, work quality, communication, risk management, and overall customer satisfaction, each scored on a 1–10 scale with no assigned weights, indicating a best-value trade-off approach. Invoicing must be sent electronically to bccapclerk@collier.gov and must include the purchase order number and a service description, with sales tax explicitly excluded. Payment follows the Local Government Prompt Payment Act. The contractor must maintain records for at least four years, comply with Collier County Ordinance 2004-52, and ensure all equipment and services meet industry-standard performance levels. There is no defined contract value, and no formal contract type is specified, with performance governed by individual purchase orders issued under the agreement. The place of performance is located within Collier County, Florida, and all shipments are FOB destination, transferring risk to the County only upon delivery.

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24/7 After-Hours Call Center Support ServicesThe contract provides for 24/7 after-hours telephone support services to the Richard L. Roudebush VA Medical Center, ensuring continuous assistance outside standard business hours. The vendor will be responsible for answering incoming calls, triaging both medical and administrative inquiries, escalating urgent matters to appropriate personnel, and maintaining accurate, up-to-date call logs to ensure accountability and continuity of care. This service is critical to maintaining patient access and operational readiness during non-business hours. The contract is classified as a subcontract under NAICS code 561421, which pertains to telephone call centers, and is managed by the Department of Veterans Affairs through the 250-NETWORK Contract Office 10 (36C250). It was posted on July 7, 2026, and the place of performance is not explicitly specified, implying services may be delivered remotely or from a centralized call center capable of serving the medical center’s needs around the clock. No set-aside type or specific point of contact is noted, but the requirement emphasizes reliable, round-the-clock support without interruption to meet the unique needs of a federal healthcare facility.

250-NETWORK Contract Office 10 (36C250)

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Administrative and Clerical StaffingESC REGION 8 is seeking qualified vendors to provide administrative and clerical support staff, including administrative assistants, office clerks, data entry personnel, and other support roles, to serve educational and government offices within its region. The contract solicitation, titled Administrative and Clerical Staffing, is classified as a subcontract under NAICS Code 561421, which corresponds to temporary help services. The posting date is July 2, 2026, and all responses must be submitted by August 21, 2026, at 9:00 PM Central Time. The services are expected to be performed within Texas, though specific city or zip code details are not provided. All interested parties should access the full solicitation and submit proposals through the official portal at the provided Texas SmartBuy link.

POSTED

about 1 month ago

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