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This Government Contract opportunity from California was posted on June 25, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

24/7 Technical Support & Help Desk

Closed
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541519
New
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Solicitation N6264926QH044 is a total small business set-aside for an audio visual refresh of the Building 200 Flag Conference Room at Joint Region Marianas in Piti, Guam. The objective is to upgrade primary display and audio capabilities while ensuring dependable presentation connectivity for NIPRNet and SIPRNet government computers. The project requires the integration of new components with existing government-furnished equipment, including the secure video teleconference codec, cameras, and control panels. The period of performance is scheduled from September 28, 2026, to December 31, 2026. The contract is a firm-fixed-price award based on a best value trade-off process. Evaluation is divided into three factors, with technical capability and past performance combined being more important than price. Technical proposals must include a high-level strategy, system architecture diagrams, an execution plan with a disruption mitigation strategy, and integration details. Past performance is evaluated based on relevance to military or secure federal facilities within the last five years. The scope of work is divided into five CLINs covering project coordination, equipment installation, programming, system validation, and the removal of old property. Submission requires two separate volumes via email: a technical and past performance volume limited to 23 pages, and a pricing volume. All invoicing must be processed through the Wide Area WorkFlow system. The procurement includes specific requirements for U.S. citizenship and security clearances for personnel accessing the site, and adheres to the Service Contract Labor Standards for Guam. Amendment 0001 updated the performance work statement regarding equipment reuse and incorporated the conference room floor layout.
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POSTED

about 18 hours ago

DEADLINE

in 5 days

AI Contract Overview

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The contract calls for the provision of continuous 24/7 technical support and help desk services for a messaging platform used by city personnel, ensuring uninterrupted access and functionality. This includes immediate incident response, detailed troubleshooting of system issues, and direct user assistance to resolve technical problems as they arise, with all support required to be available at all times without exception. The subcontract is tied to the NAICS code 541519, indicating it is within the category of other computer-related services, and is being managed by the Purchasing Division of the State of California. Proposals must be submitted by the deadline of July 23, 2026, and while no specific location for performance is listed, the service is intended to support operations within the city's infrastructure. The opportunity is open for submission via the referenced online procurement portal.

General Info

24/7 technical support for city messaging platform via California’s procurement portal by July 23, 2026.

Agency

California → Purchasing DivisionView Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

CA, USA

Set-Aside

NONE

Documents

This scope was carved out of RFP-26-134.

The full solicitation package (3 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

RFP-26-134 - SMS/Text Services For Public Outreach

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

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Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyCalifornia → Purchasing Division
ContactsNo contacts available
OfficeN/A
Organization / Agency
California → Purchasing Division
View Agency Profile
Office AddressN/A
ContactsNo contact information available

Full Description

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Provide round-the-clock technical support for the messaging platform, including incident response, troubleshooting, and user assistance for city personnel.

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