This Solicitation opportunity from Government of Canada was posted on May 25, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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26.061 RFP Contact Centre - Modernization & Transformation Partner

Closed

BC229866International

Submission Closed06/22/2026, 10:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561422

New

SLED

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Civilian Human Resources Benefits Contact Center (HRBCC)

Solicitation # N69199HRBCCFY27

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Navsup Flt Logistics Ctr Norfolk

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LARO - 13900 - Law-enforcement/public-safety land mobile radio (LMR) systemThe Department of the Interior is seeking a contractor to provide recurring and as-needed support for the law-enforcement and public-safety land mobile radio system at Lake Roosevelt National Recreation Area. The scope of work includes the maintenance, installation, testing, programming, repair, and documentation of critical infrastructure such as towers, sites, antennas, feedlines, repeaters, and base stations. Additionally, the contractor will be responsible for servicing vehicle-mounted and handheld radios to ensure operational reliability, responder safety, and system interoperability. This opportunity is categorized under NAICS code 561422 and is currently listed as a forecast with a posted date of September 2, 2026. Primary points of contact for this requirement include Craig E. Ruscitto and the National Park Service Contract Support Center.

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Lead Response and Initial Engagement Services

California State University Los Angeles

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Cal State LA / Student Recruitment Services

Solicitation # CSULA-RFP-00000836-2026

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HBX RFP- Call Center Services

Solicitation # Doc844161

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Health Benefit Exchange Authority (DCHBX)

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Professional Call Center Agent ServicesThis subcontract for Professional Call Center Agent Services supports prime contractors on Auburn University projects by providing professional communication and customer support services. The scope of work involves managing customer service inquiries through the use of CRM software and call center headsets, adhering to commodity classification 80172000 and NAICS code 561422. The contract requires an E-Verify MOU for all operations based in Alabama. Interested parties must submit their responses by September 30, 2026, at 3:30 PM. All procurement activities are managed through the Auburn University bidding portal.

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Solicitation # AU-2026-0001032

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Customer Service Call Center Operations

Utility Services Department

POSTED

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RFP 160190 Statewide Toll Customer Service Center Operations

Solicitation # RFP-121586

The Virginia Department of Transportation is seeking proposals for the Statewide Toll Customer Service Center Operations under solicitation RFP-121586. This project, categorized under NAICS code 561422, focuses on managing customer service operations for tolling systems across the state of Virginia. Interested vendors must submit their responses by the deadline of October 1, 2026, at 8:00 PM. The primary point of contact for this solicitation is Virginia Griffin, and the performance of the contract will take place within the state of Virginia.

Virginia Department of Transportation

POSTED

9 days ago

DEADLINE

in 23 days

AI Contract Overview

BC Transit is issuing a request for proposal to engage a qualified vendor to lead the comprehensive modernization and transformation of its Victoria Contact Center using Microsoft Dynamics 365 Contact Center. The selected partner will be responsible for end-to-end implementation of the Dynamics 365 platform, including integration with CRM, omnichannel communication capabilities, telephony modernization, and supporting Azure services such as storage and Azure Communication Services. The project also requires secure migration of legacy data, restructuring of operational workflows, and strict adherence to privacy and security standards. The vendor must demonstrate proven experience in delivering large-scale contact center solutions with Microsoft technologies and a strong understanding of public sector requirements. Proposals are due by June 22, 2026, and interested parties must submit through the BC Transit Bonfire portal, with all technical and contractual inquiries directed to Muriel Modder, the Contracting Authority.

General Info

BC Transit seeks Microsoft Dynamics 365 vendor for Victoria Contact Center modernization, integration, data migration, and compliance by June 22, 2026.

Agency

Government of Canada → BC Transit

NAICS

561422 - Telemarketing Bureaus and Other Contact CentersView NAICS

Place of Performance

CAN

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

PhaseClosed

PostedMay 25

Solicitation

Response DeadlineJun 22

Deadline has passed

Submission Closed

06/22/2026, 10:00:00 PM UTC

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Organization & Contact Information

AgencyGovernment of Canada → BC Transit

Contacts1 person available

OfficeN/A

Organization / Agency

Government of Canada → BC Transit

Office AddressN/A

Contacts

Muriel ModderContracting Authority

contact@example.gov

Full Description

BC Transit is seeking a qualified and experienced vendor to deliver the full modernization and transformation of the Victoria Contact Center using Dynamics 365 Contact Center. This initiative requires an experienced delivery partner capable of implementing Microsoft Dynamics 365 Contact Center, including all related supporting elements of the Contact Center solution such as Microsoft Dynamics 365, CRM, omnichannel communication, telephony modernization, Azure (storage, ACS, etc.), Privacy, Security and migration of legacy data and operational process transformation. To view details on this opportunity, please visit the BC Transit Bonfire portal here: https://bctransit.bonfirehub.ca/portal/?tab=openOpportunities

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