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26.061 RFP Contact Centre - Modernization & Transformation Partner

Active

BC229866

Response Deadline06/22/2026, 10:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

General Info

Agency

Government of Canada → BC Transit

NAICS

N/A

Place of Performance

CAN

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

PhaseSolicitation

PostedMay 25

Solicitation

Response DeadlineJun 22

Submission deadline

Response Deadline

06/22/2026, 10:00:00 PM UTCin 12 days

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Organization & Contact Information

AgencyGovernment of Canada → BC Transit

Contacts1 person available

OfficeN/A

Organization / Agency

Government of Canada → BC Transit

Office AddressN/A

Contacts

Muriel ModderContracting Authority

contact@example.gov

Full Description

BC Transit is seeking a qualified and experienced vendor to deliver the full modernization and transformation of the Victoria Contact Center using Dynamics 365 Contact Center. This initiative requires an experienced delivery partner capable of implementing Microsoft Dynamics 365 Contact Center, including all related supporting elements of the Contact Center solution such as Microsoft Dynamics 365, CRM, omnichannel communication, telephony modernization, Azure (storage, ACS, etc.), Privacy, Security and migration of legacy data and operational process transformation. To view details on this opportunity, please visit the BC Transit Bonfire portal here: https://bctransit.bonfirehub.ca/portal/?tab=openOpportunities