This Solicitation opportunity from Government of Canada was posted on May 25, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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26.061 RFP Contact Centre - Modernization & Transformation Partner

Closed

BC229866International

Submission Closed06/22/2026, 10:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561422

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FY26-DDOT-MOA-Contractual ServicesThe District of Columbia Department of Transportation is forecasting a contractual services agreement for customer service support under the FY26-DDOT-MOA-Contractual Services initiative. This opportunity is posted for the fiscal year 2026 with a publication date of July 23, 2026, and is intended to secure contractors who will provide customer service functions to support the agency’s operations. The solicitation is currently in forecast status, meaning it is not yet open for bids but serves as an early indication of the agency’s procurement intentions. No solicitation number has been assigned, and details such as NAICS code, set-aside type, or specific organization requirements have not yet been defined. The place of performance is within the District of Columbia, with no specific city or zip code provided, and all point of contact information remains unlisted. The contract will likely involve staffing and operational support to handle public inquiries, service requests, and related customer engagement activities on behalf of DDOT. Interested vendors should monitor the official procurement portal linked in the posting for future updates, including the release of a formal request for proposals, required qualifications, timelines, and evaluation criteria. This forecast signals upcoming demand for customer service contractors aligned with the agency’s service delivery goals.

Transportation (DDOT)

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DEADLINE

Call Center Support (After Hours & Weekends)The District of Columbia’s Chief Technology Office is forecasting a future contract for after-hours and weekend call center support services, intended to ensure continuous customer service outside standard business hours. The solicitation is posted as a forecast with no solicitation number yet assigned, indicating it is in the planning phase and not yet open for bids. The contract will require a contractor to provide personnel capable of handling inbound and possibly outbound calls, inquiries, and support functions during evenings, nights, weekends, and holidays, maintaining service continuity for district residents and agencies. The place of performance and specific location details are not specified, but the services are expected to support the District of Columbia’s operations, likely tied to public-facing systems managed by the Office of the Chief Technology Officer. There is no information on set-aside status, NAICS code, or organizational restrictions at this stage, and the point of contact details are not provided, suggesting interested parties should monitor the official contracting portal for updates as the opportunity matures toward a formal solicitation.

Chief Technology Officer (OCTO)

POSTED

DEADLINE

FY26-DDOT-TSA-District One Call (DOC) CenterThe contract pertains to call center services focused on utility markings for the District of Columbia Department of Transportation’s District One Call Center, anticipated to be active in fiscal year 2026. It is designed to support the coordination and management of underground utility location requests, ensuring safe excavation practices by facilitating communication between utility providers, contractors, and the public. The service is intended to operate under the oversight of the District of Columbia’s transportation agency, with all activities centered on meeting regional infrastructure safety standards. While specific details such as budget, duration, or performance requirements are not yet defined, the contract is listed as a forecast with a posted date of July 23, 2026, indicating that formal solicitation and award processes are expected to follow later. The place of performance and organizational specifics remain undetermined in the current posting, and there is no set-aside classification or NAICS code provided at this stage. Contractors interested in this opportunity should monitor official portals for upcoming solicitations, as the official point of contact and full terms will be released in subsequent stages.

Transportation (DDOT)

POSTED

DEADLINE

DCAS- Call Center SoftwareThe District of Columbia Health Care Finance Agency is forecasting a future procurement for call center software to support its operations. This initiative is intended to enhance the agency’s ability to manage customer service, claims processing, and member outreach through modern digital tools, though specific technical requirements and scope details are not yet finalized. The solicitation is listed as a forecast with no formal solicitation number issued, and no set-aside criteria, NAICS code, or organizational type have been designated at this stage. The planned performance location is within the District of Columbia, but no specific address or point of contact information has been provided. Interested vendors should monitor the official portal for updates as the procurement process advances toward a formal request for proposal.

Health Care Finance (DHCF)

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DEADLINE

FY26 - DFHV - For Client Service Call Center - Company Service - Voice RecordingThe contract pertains to voice recording services for a client service call center operated by the For-Hire Vehicles (DFHV) division within the District of Columbia, with a projected fiscal year 2026 timeframe. The solicitation is currently listed as a forecast, indicating it is a preliminary notice of future procurement activity rather than an active opportunity, and no specific solicitation number, set-aside details, or NAICS code have been provided at this stage. The services will support call center operations, likely to ensure compliance, quality assurance, training, and dispute resolution through the recording and storage of customer interactions. The agency responsible is the District of Columbia’s For-Hire Vehicles division, and the place of performance has not been specified, suggesting the work may be conducted remotely or at undisclosed locations tied to the call center infrastructure. There is no publicly listed point of contact or physical office address, and the only available reference is a portal link directing interested parties to the District’s contracting platform for future updates. While essential details such as contract value, duration, and performance requirements are not included, the forecast suggests an upcoming procurement for a critical operational service tied to regulatory oversight and customer service integrity for for-hire vehicle providers in the District.

For-Hire Vehicles (DFHV)

POSTED

DEADLINE

DCAS- Call Center SoftwareThe District of Columbia’s Health Care Finance Agency is forecasting a future procurement for call center software to support its operational needs. This forecast, posted on July 23, 2026, is intended to provide potential vendors with advance notice of an upcoming acquisition, though no solicitation number has been assigned and the specific type of set aside, NAICS code, or organization type has not yet been determined. The software will be required to meet the agency’s expectations for handling inbound and outbound communications, likely supporting services related to healthcare administration, beneficiary assistance, or program coordination. Performance of the work is expected to occur within the District of Columbia, though no specific city or address is listed. There is no designated point of contact provided at this stage, and the forecast serves as an indicator of intent rather than an active solicitation. Interested parties should monitor the official procurement portal for future updates, including formal requests for proposals or changes to scope, requirements, or submission deadlines.

Health Care Finance (DHCF)

POSTED

DEADLINE

Contact-Center-As-A-Service (CCaaS) SolutionThe District of Columbia’s Chief Technology Officer (OCTO) has forecasted a future procurement for a Contact Center as a Service (CCaaS) solution, scheduled to be posted on July 23, 2026. This initiative aims to modernize and enhance the district’s public-facing customer service operations through a cloud-based platform that supports multi-channel communication, including phone, email, chat, and digital self-service options. The solution is expected to improve efficiency, scalability, and citizen experience by integrating advanced features such as automated workflows, AI-driven analytics, real-time monitoring, and seamless data interoperability with existing government systems. While the contract type, set-aside status, and NAICS code have not been specified, the procurement will be managed by OCTO to ensure alignment with the district’s digital transformation goals and cybersecurity standards. The performance location is within the District of Columbia, though no specific city or address has been designated, indicating flexibility in where services may be delivered or accessed. There is currently no identified point of contact for inquiries, suggesting the solicitation is still in the planning and forecasting phase. Organizations interested in participating should prepare to respond to a future formal request for proposals, with emphasis on proven experience in delivering secure, compliant, and scalable CCaaS platforms to public sector clients. The anticipated timeline and detailed technical requirements will likely be released closer to the official solicitation date, but early preparation should focus on demonstrating platform reliability, data privacy adherence, and ability to support 24/7 operations with robust disaster recovery and uptime guarantees.

Chief Technology Officer (OCTO)

POSTED

DEADLINE

Licensure ContractorThe State Superintendent of Education (OSSE) in the District of Columbia is preparing to engage a licensure contractor to assist the licensure team with answering questions from applicants seeking professional credentials. This support is particularly critical in FY21 as the team focuses on enhancing and streamlining its systems and processes to ensure timely, consistent, and accurate responses to applicants. The contractor will serve as a frontline resource, helping to manage inquiries, reduce backlogs, and improve overall applicant experience during a period of operational modernization. While specific details such as the solicitation number, NAICS code, set-aside information, and point of contact are not provided, the contract is forecasted and posted on the District’s procurement platform with a published date of July 23, 2026. The performance location and organizational details are unspecified, but the work is intended to support OSSE’s licensure operations within the District of Columbia. The primary goal is to bolster capacity and efficiency in serving applicants as systems and workflows undergo significant upgrades.

State Superintendent of Education (OSSE)

POSTED

DEADLINE

DCAS- Call Center SoftwareThe District of Columbia Health Care Finance Agency is forecasting a future procurement for call center software to support its operational needs. This action is intended to enhance the agency’s ability to manage inbound and outbound communications efficiently, likely improving service delivery to residents and stakeholders. While the solicitation number and specific details like NAICS code, set-aside type, and place of performance are not yet defined, the anticipated contract is expected to be issued under the agency’s broader technology modernization initiative. The posting date indicates this is a forward-looking notice with potential for a full solicitation in 2026 or later, allowing vendors to prepare in advance. No point of contact information is currently available, and no specific city or state for performance location is provided, suggesting the software may be deployed remotely or across multiple District locations. The absence of a set-aside designation implies the opportunity may be open to all eligible contractors without socioeconomic preferences. Interested parties should monitor the official DC contracts portal for updates, including the formal solicitation, eligibility criteria, technical requirements, and submission deadlines, as further details will be released closer to the anticipated award timeline.

Health Care Finance (DHCF)

POSTED

DEADLINE

TeletaskThe Teletask contract is designed to provide a text messenger service for communicating with participants in the District of Columbia’s WIC program, delivering essential information such as appointment reminders, nutrition guidance, breastfeeding support, and general health messaging. The service aims to improve participant engagement and outcomes by leveraging mobile communication to ensure timely and accessible outreach. In addition to informational messaging, the contract supports recruitment and outreach efforts to expand outreach into the WIC program, helping to connect eligible individuals with vital nutrition and health services. This forecasted contract is issued by the District of Columbia’s Department of Health and is intended to enhance the efficiency and reach of public health initiatives through targeted text-based communication. While specific details such as solicitation numbers, NAICS codes, and point of contact information are not yet provided, the contract is posted with a projected timeline for future procurement activities. The services are expected to be performed within the District of Columbia, focusing on improving health equity and program participation through digital engagement tools tailored to the needs of WIC participants.

POSTED

DEADLINE

WIC HubThe WIC Hub contract seeks to establish a customer service program aimed at enhancing access to WIC services for District of Columbia residents through digital platforms, with a focus on enabling prompt, efficient, and seamless online support. The initiative will prioritize the promotion and facilitation of remote appointments to reduce barriers to care, ensuring that eligible individuals can easily schedule, manage, and participate in WIC services without needing in-person visits. The program is designed to improve overall service delivery by leveraging technology to increase outreach, streamline communication, and provide consistent, real-time assistance to users navigating the WIC system. This forecasted opportunity is issued by the District of Columbia’s Department of Health and is intended to identify a contractor capable of delivering scalable, user-friendly customer service solutions. While specific details such as funding, timelines, and performance metrics have not yet been released, the emphasis is clearly on remote engagement and digital accessibility. The contract does not specify a set-aside type, NAICS code, or point of contact, suggesting it is in the early planning phase, with full solicitation expected at a later date. The goal is to modernize the WIC experience for DC residents by making support more responsive, equitable, and accessible through online channels.

POSTED

DEADLINE

FY26 - OUC - Technology - LiveMUM - SPRThe Office of Unified Communications, serving as the District of Columbia’s Public Safety Answering Point for both emergency 9-1-1 and non-emergency 3-1-1 calls, is preparing to procure LiveMUM, a proprietary technology solution from DECCAN, for fiscal year 2026. This system is designed to dynamically evaluate and optimize the real-time allocation of Fire and EMS resources across the city, ensuring that emergency services are efficiently distributed based on current demand and operational needs. The goal is to enhance response times and improve the overall effectiveness of public safety operations by leveraging data-driven decision-making to maintain adequate staffing and equipment coverage throughout the district. The procurement is forecasted under the title FY26 - OUC - Technology - LiveMUM - SPR, with a posted date of July 23, 2026, indicating it is part of the district’s upcoming procurement planning cycle. While specific details such as the solicitation number, NAICS code, and place of performance are not yet defined, the initiative underscores the District’s commitment to modernizing its emergency response infrastructure. By adopting LiveMUM, OUC aims to streamline resource management, reduce response delays, and deliver more reliable public safety services to residents and visitors through a faster, more intelligent, and cost-effective approach to emergency operations.

Unified Communications (OUC)

POSTED

2 days ago

DEADLINE

N/A

AI Contract Overview

BC Transit is issuing a request for proposal to engage a qualified vendor to lead the comprehensive modernization and transformation of its Victoria Contact Center using Microsoft Dynamics 365 Contact Center. The selected partner will be responsible for end-to-end implementation of the Dynamics 365 platform, including integration with CRM, omnichannel communication capabilities, telephony modernization, and supporting Azure services such as storage and Azure Communication Services. The project also requires secure migration of legacy data, restructuring of operational workflows, and strict adherence to privacy and security standards. The vendor must demonstrate proven experience in delivering large-scale contact center solutions with Microsoft technologies and a strong understanding of public sector requirements. Proposals are due by June 22, 2026, and interested parties must submit through the BC Transit Bonfire portal, with all technical and contractual inquiries directed to Muriel Modder, the Contracting Authority.

General Info

BC Transit seeks Microsoft Dynamics 365 vendor for Victoria Contact Center modernization, integration, data migration, and compliance by June 22, 2026.

Agency

Government of Canada → BC Transit

NAICS

561422 - Telemarketing Bureaus and Other Contact CentersView NAICS

Place of Performance

CAN

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

PhaseClosed

PostedMay 25

Solicitation

Response DeadlineJun 22

Deadline has passed

Submission Closed

06/22/2026, 10:00:00 PM UTC

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Organization & Contact Information

AgencyGovernment of Canada → BC Transit

Contacts1 person available

OfficeN/A

Organization / Agency

Government of Canada → BC Transit

Office AddressN/A

Contacts

Muriel ModderContracting Authority

contact@example.gov

Full Description

BC Transit is seeking a qualified and experienced vendor to deliver the full modernization and transformation of the Victoria Contact Center using Dynamics 365 Contact Center. This initiative requires an experienced delivery partner capable of implementing Microsoft Dynamics 365 Contact Center, including all related supporting elements of the Contact Center solution such as Microsoft Dynamics 365, CRM, omnichannel communication, telephony modernization, Azure (storage, ACS, etc.), Privacy, Security and migration of legacy data and operational process transformation. To view details on this opportunity, please visit the BC Transit Bonfire portal here: https://bctransit.bonfirehub.ca/portal/?tab=openOpportunities