30-270072-DPH Smartsheet Business Plan Plus Premium Support - IT Sourcing Event

The North Carolina Department of Health and Human Services, Division of Public Health, is soliciting bids for the procurement of Smartsheet Business Plan Plus, including Control Center and Dynamic View Applications Premium Support. The contract is for a one-year term running from October 23, 2026, to October 22, 2027. The scope of work requires the delivery of software access for fifty paid users with a premium support package, Dynamic View for up to 500 configurations, and Smartsheet Control Center for up to 5,000 active projects. Software access must be delivered electronically within five calendar days of the purchase order. The contract will be awarded to a single vendor based on a Best Value Analysis using the Lowest Price Technically Acceptable method. To be considered technically acceptable, vendors must be authorized resellers of Smartsheet products. Key administrative terms include a ten percent retain of the contract value until final acceptance, a liability limit of two times the agreement value, and a thirty-day written notice for termination for convenience. Vendors must comply with E-Verify, provide worker location disclosures, and adhere to strict security standards, including GovRAMP Authorized status and NIST FIPS 140-2 encryption for sensitive data. Payment terms are Net 30 days following the receipt of a correct invoice and a written purchase order.