This Solicitation opportunity from California was posted on October 31, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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AAA-CSMS-2425 - AAA Client and Services Management System (CSMS) and Related Services Request for Proposals - Closing: 1

Closed

218093State & Local

Submission Closed12/30/2024, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541910

New

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Solicitation # S-44300-00018189

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Oregon Health Authority

POSTED

DEADLINE

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Solicitation # 126DP002

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Solicitation # 0000040712

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Mystery Shopping and Customer Experience EvaluatorsThis subcontract opportunity with the Atlanta Regional Commission involves providing mystery shopping and customer experience evaluations for prime contractors working on Area Agency on Aging projects. The selected provider will conduct telephone evaluations and test email response times and quality to measure the accessibility and timeliness of services provided to older adults and individuals with disabilities. Key requirements for this engagement include strict adherence to HIPAA compliance and a thorough understanding of ADA accessibility standards. The contractor is responsible for delivering detailed shop reports, interaction logs, and comprehensive data regarding response and resolution times. Responses for this opportunity are due by December 29, 2026.

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RFP823 - Secret Shopper/Mystery Shopping Evaluation of the Aging and Disability Resource Connection

Solicitation # RFP823

The Atlanta Regional Commission (ARC) is soliciting proposals for RFP823 to engage a qualified firm to conduct a secret shopper and mystery shopping evaluation of the Aging and Disability Resource Connection (ADRC). The selected contractor will assess the accessibility, responsiveness, and overall customer experience of the ADRC by testing the Platform 28 telephone system and designated email touchpoints. A primary objective is to evaluate staff adherence to policies and the Georgia Division of Aging Services (DAS) Standards of Promptness, specifically regarding contact initiation within two business days and assessment completion within ten business days. The project requires the delivery of a work plan, evaluation protocols, a comprehensive dataset, a draft summary audit report, and a final presentation of findings. The contract is subject to strict compliance with HIPAA, the Americans with Disabilities Act, Section 504 of the Rehabilitation Act, and Title VI of the Civil Rights Act. Key performance milestones include the completion of mystery shopping activities by April 15, 2027, and the submission of the final report and presentation by June 15, 2027. Proposals must be submitted as a single PDF or Word document via the ARC procurement portal by December 29, 2026, and must not exceed 15 pages. Evaluation will be based on a variety of factors, including set-up fees, unit costs for phone and email evaluations, and the overall reasonableness and value of the proposal, rather than strictly the lowest price. Site registration and application approval on the procurement portal are mandatory prerequisites for submission.

Atlanta Regional Commission

POSTED

7 days ago

DEADLINE

in 2 months

AI Contract Overview

The Los Angeles County Aging and Disabilities Department is seeking proposals for a comprehensive Client and Services Management System (CSMS) designed to enhance the management and tracking of services provided by the Area Agency on Aging. The contract aims to secure a Software as a Service (SaaS) solution that offers robust functionalities including data collection, detailed reporting, and service tracking within a web-based platform. The selected vendor will also provide ongoing subscription services to support the system's operation and maintenance. The project has an estimated value ranging from five to fifteen million dollars, reflecting its significance and scope. Proposals are due by December 30, 2024, with the solicitation posted on October 31, 2024. The contract falls under NAICS code 541910, indicating a focus on software publishing and development services. Interested vendors can contact Irma Panosian at the provided email or phone number for further details. This initiative is part of Los Angeles County’s effort to modernize and streamline its aging and disability services through a technologically advanced management platform, ensuring better data management, reporting capabilities, and service delivery oversight.

General Info

Agency

California → Los Angeles County

NAICS

541910 - Marketing Research and Public Opinion Polling

Place of Performance

CA, USA

Set-Aside

NONE

Documents

No documents available

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Timeline

PhaseClosed

PostedOct 31

Solicitation

Response DeadlineDec 30

Deadline has passed

Submission Closed

12/30/2024, 12:00:00 AM UTC

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Organization & Contact Information

AgencyCalifornia → Los Angeles County

Contacts1 person available

OfficeN/A

Organization / AgencyCalifornia → Los Angeles County

Office AddressN/A

Contacts

Irma Panosian

contact@example.gov

+1 (555) 000-0000

Full Description

County of Los Angeles Aging and Disabilities Department (AD) is issuing a Request for Proposals (RFP) for a Client and Services Management System (CSMS) and related services. AD is seeking qualified proposers who can provide a Software as a Service (SaaS) solution that includes a variety of functionalities, such as data collection, detailed reporting, and tracking of all Area Agency on Aging (AAA) services within a web-based CSMS framework. Proposers must also provide subscription services that ... Read More