Accounts Receivable Collection Service

The City of Red Deer is seeking a qualified provider for Accounts Receivable Collection Services under solicitation 2026-078. The contract is scheduled to run from February 1, 2027, to January 31, 2029, with the City holding the option to extend the agreement for up to three additional years in one-year increments. The scope of work involves the collection of various accounts, including property tax accounts for manufactured homes, linear property, and designated industrial property. Key deliverables include credit bureau reporting, skip tracing, bankruptcy monitoring, and personal property registry searches. Proponents must be licensed under the Alberta Collection and Debt Repayment Practices Regulation and adhere to the Protection of Privacy Act. The selection process is based on a cumulative score from rated criteria and potential interviews, with the top-ranked proponent entering direct negotiations. Proponents are required to provide fixed-rate pricing for specific collection activities and must submit three references for similar accounts. The successful supplier must maintain commercial general liability insurance of at least 5 million dollars per occurrence and ensure all deliverables meet industry standards and legal requirements. Invoices are payable within 30 days of receipt, and all submissions must be processed electronically through the bids and tenders system by the September 30, 2026, deadline.