This Government Contract opportunity from Department Of Veterans Affairs was posted on July 30, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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AI-Driven Tier One Help Desk Support

Closed

Federal

Submission Closed08/12/2026, 02:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 518210

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250-NETWORK Contract Office 10 (36C250)

POSTED

1 day ago

DEADLINE

in 1 day

AI Contract Overview

The contract calls for the provision of frontline IT support to Veterans Affairs users through phone, chat, and ticketing systems, with an emphasis on integrating AI-driven tools to enhance efficiency and user experience. These AI capabilities include automated summary generation, real-time access to knowledge bases, intelligent ticket triage, and self-service resolution options, all designed to reduce resolution times and improve first-contact resolution rates. Support must adhere to strict service level agreements to ensure timely, accurate, and consistent assistance across all channels. This is a subcontract under the NAICS code 518210, issued by the Department of Veterans Affairs through its Technology Acquisition Center in New Jersey. The opportunity was posted on July 30, 2026, with responses due by August 12, 2026. The place of performance and specific location details are not provided, indicating potential remote or nationwide service delivery. The contract is positioned to modernize and scale VA’s help desk operations by embedding AI to augment human support, ensuring secure, reliable, and high-performing IT service delivery to a large and geographically dispersed user base.

General Info

AI-enhanced IT support for Veterans Affairs via phone, chat, and tickets, meeting strict SLAs nationwide.

Agency

Department Of Veterans Affairs → Technology Acquisition Center Nj (36C10B)

NAICS

518210 - Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

Place of Performance

Set-Aside

NONE

Documents

This scope was carved out of 36C10B26Q0700.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

DE01--ECO Enterprise Service Desk (ESD) Tier One Support - RFI (VA-26-00084022)

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PhaseClosed

PostedJul 30

subcontract

Response DeadlineAug 12

Deadline has passed

Submission Closed

08/12/2026, 02:00:00 PM UTC

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Organization & Contact Information

AgencyDepartment Of Veterans Affairs → Technology Acquisition Center Nj (36C10B)

ContactsNo contacts available

OfficeN/A

Organization / AgencyDepartment Of Veterans Affairs → Technology Acquisition Center Nj (36C10B)

Office AddressN/A

ContactsNo contact information available

Full Description

Provide frontline IT support to VA users via phone, chat, and ticketing, enhanced by AI tools for automated summaries, real-time knowledge, ticket triage, and self-service resolution while meeting strict SLAs.