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AI-Driven Tier One Help Desk Support

Active

Federal

Response Deadline08/12/2026, 02:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The contract calls for the provision of frontline IT support to Veterans Affairs users through phone, chat, and ticketing systems, with an emphasis on integrating AI-driven tools to enhance efficiency and user experience. These AI capabilities include automated summary generation, real-time access to knowledge bases, intelligent ticket triage, and self-service resolution options, all designed to reduce resolution times and improve first-contact resolution rates. Support must adhere to strict service level agreements to ensure timely, accurate, and consistent assistance across all channels. This is a subcontract under the NAICS code 518210, issued by the Department of Veterans Affairs through its Technology Acquisition Center in New Jersey. The opportunity was posted on July 30, 2026, with responses due by August 12, 2026. The place of performance and specific location details are not provided, indicating potential remote or nationwide service delivery. The contract is positioned to modernize and scale VA’s help desk operations by embedding AI to augment human support, ensuring secure, reliable, and high-performing IT service delivery to a large and geographically dispersed user base.

General Info

AI-enhanced IT support for Veterans Affairs via phone, chat, and tickets, meeting strict SLAs nationwide.

Agency

Department Of Veterans Affairs → Technology Acquisition Center Nj (36C10B)View Agency

NAICS

518210 - Computing Infrastructure Providers, Data Processing, Web Hosting, and Related ServicesView NAICS

Place of Performance

NJ

Set-Aside

NONE

Documents

(0)

No documents available

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

Cannot generate Contract Breakdown because no documents were found from this contract's source.

Timeline

PostedJul 30

subcontract

Response DeadlineAug 12

Submission deadline

Response Deadline

08/12/2026, 02:00:00 PM UTCin 11 days

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Organization & Contact Information

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AgencyDepartment Of Veterans Affairs → Technology Acquisition Center Nj (36C10B)

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Veterans Affairs → Technology Acquisition Center Nj (36C10B)

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Provide frontline IT support to VA users via phone, chat, and ticketing, enhanced by AI tools for automated summaries, real-time knowledge, ticket triage, and self-service resolution while meeting strict SLAs.

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