This Solicitation opportunity from North Carolina was posted on August 8, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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ASU Call Center Support Services

Closed

RFP55-080825State & Local

Submission Closed08/26/2025, 02:00:00 PM EDT

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561422

New

SLED

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Request for Information City of Detroit Housing Resources Helpline

Solicitation # 550595

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Solicitation # BPM057936

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Multilingual Help Desk and Outreach ServicesThe Multilingual Help Desk and Outreach Services subcontract, issued by the USCIS Contracting Office under the Department of Homeland Security, involves the operation of a communication hub for prime contractors working on family reunification projects. The selected provider must manage a Help Desk using approved scripts and FAQs while conducting broad outreach via phone, email, text, and letter. A critical requirement is the possession of call center infrastructure capable of international reach and the ability to strictly avoid providing legal advice. Performance of this contract takes place in Washington and requires rigorous documentation, including detailed communication logs and screenshots for DHS review. The provider is responsible for delivering daily activity updates and comprehensive monthly Help Desk reports. Interested parties should note the response deadline of November 11, 2026, for this opportunity categorized under NAICS code 561422.

USCIS Contracting Office(erbur)

POSTED

8 days ago

DEADLINE

in 4 days

AI Contract Overview

The ASU Call Center Support Services contract is a solicitation issued by Appalachian State University, part of the North Carolina State and Local Government (SLED) organization. The contract aims to provide call center support services with an estimated value ranging from $50,000 to $150,000. The solicitation was posted on August 8, 2025, and interested vendors are required to submit their responses by August 26, 2025. The contract is associated with the NAICS code 561422, which pertains to customer and call center support services. The specific details regarding the place of performance are not provided, but it is designated to be carried out within North Carolina. Interested parties can find additional information and access the solicitation details through the provided online link.

General Info

Agency

North Carolina → Appalachian State

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

NC, USA

Set-Aside

NONE

Documents

rfp

High

AI Contract Breakdown

Uniform Contract Format

Timeline

PhaseClosed

PostedAug 8

Solicitation

Response DeadlineAug 26

Deadline has passed

Submission Closed

08/26/2025, 02:00:00 PM EDT

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Organization & Contact Information

AgencyNorth Carolina → Appalachian State

ContactsNo contacts available

OfficeN/A

Organization / AgencyNorth Carolina → Appalachian State

Office AddressN/A

ContactsNo contact information available

Full Description

ASU Call Center Support

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