This Solicitation opportunity from Washington was posted on August 25, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Brand Survey

Closed

2025-112State & Local

Submission Closed09/23/2025, 09:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541910

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Solicitation # S-44300-00018189

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RFP823 - Secret Shopper/Mystery Shopping Evaluation of the Aging and Disability Resource Connection

Solicitation # RFP823

The Atlanta Regional Commission (ARC) is soliciting proposals for RFP823 to engage a qualified firm to conduct a secret shopper and mystery shopping evaluation of the Aging and Disability Resource Connection (ADRC). The selected contractor will assess the accessibility, responsiveness, and overall customer experience of the ADRC by testing the Platform 28 telephone system and designated email touchpoints. A primary objective is to evaluate staff adherence to policies and the Georgia Division of Aging Services (DAS) Standards of Promptness, specifically regarding contact initiation within two business days and assessment completion within ten business days. The project requires the delivery of a work plan, evaluation protocols, a comprehensive dataset, a draft summary audit report, and a final presentation of findings. The contract is subject to strict compliance with HIPAA, the Americans with Disabilities Act, Section 504 of the Rehabilitation Act, and Title VI of the Civil Rights Act. Key performance milestones include the completion of mystery shopping activities by April 15, 2027, and the submission of the final report and presentation by June 15, 2027. Proposals must be submitted as a single PDF or Word document via the ARC procurement portal by December 29, 2026, and must not exceed 15 pages. Evaluation will be based on a variety of factors, including set-up fees, unit costs for phone and email evaluations, and the overall reasonableness and value of the proposal, rather than strictly the lowest price. Site registration and application approval on the procurement portal are mandatory prerequisites for submission.

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POSTED

8 days ago

DEADLINE

in 2 months

AI Contract Overview

Community Transit has awarded contract 2025-112 to Resource Systems Group, Inc. for a Brand Survey. The objective of this project is to conduct a statistically valid brand assessment with the general public and current customers to determine the current marketplace positioning of the agency's brand. This is a Time and Materials contract with a one-year term beginning in October 2025, including a one-year extension option at the sole discretion of Community Transit. The project followed a Request for Proposal process with an intent to award issued on October 16, 2025, and a Notice to Proceed issued on October 29, 2025. The procurement was managed by Michelle O'Donnell and categorized under NAICS code 541910. While the provided documentation contains conflicting data regarding a separate municipal project for the City of Ames, the specific details for this award pertain to the brand assessment services for Community Transit in Washington. The contract is structured to run for one year or until the project is completed, focusing on delivering a fundamental understanding of the brand's current state through consumer research.

General Info

Resource Systems Group will conduct a brand survey for Community Transit starting October 2025.

Agency

Washington → Community Transit

NAICS

541910 - Marketing Research and Public Opinion Polling

Place of Performance

WA, USA

Set-Aside

NONE

Documents

No documents available

Documents will appear here when they are available.

AI Contract Breakdown

Uniform Contract Format

Timeline

PhaseClosed

PostedAug 25

Solicitation

Response DeadlineSep 23

Deadline has passed

Submission Closed

09/23/2025, 09:00:00 PM UTC

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Organization & Contact Information

AgencyWashington → Community Transit

Contacts1 person available

OfficeWA, USA

Organization / AgencyWashington → Community Transit

Office AddressWA, USA

Contacts

Michelle O'DonnellContact

contact@example.gov

Full Description

Return to Bid List Bid NUMBER 2025-112 TITLE Brand Survey PROCESS Unsealed BASE CURRENCY USD STATUS Awarded DESCRIPTION CALENDAR
You must log in to register for Bid Events and to view Bid Question and Response information.
NUMBER 2025-112 TITLE Brand Survey AVAILABLE DATE 8/25/2025 10:35 AM CLARIFICATION DEADLINE 9/15/2025 12:00 PM DUE DATE 9/23/2025 2:00 PM CONTACT INFORMATION Michelle O'Donnell - contact@example.gov BID TYPE Request For Proposal BILL TO 2312 W. Casino Road, Everett, WA 98204 US SHIP TO 2312 W. Casino Road, Everett, WA 98204 US DESCRIPTION
Notice to Proceed issued to RSG Inc.10/29/2025
Intent to Award to Resource Systems Group, Inc. 10/16/2025

*** Download RFP under the 'Documents' tab. Please upload Proposal under 'Response' tab ***
Responses will only be accepted online via this portal. Clarifying Questions must come through this portal.
Please use the "CLARIFYING QUESTIONS" tab to submit any questions you have regarding this solicitation. Responses to all questions/requests for clarifications will be posted under that same tab.

Community Transit is looking for a Vendor to conduct a statistically valid brand assessment with consumers (public and current customers) to gain a fundamental understanding of where the brand is positioned in the marketplace in its current state. Qualified Vendors are invited to submit proposals, based on the information provided in this RFP, see the full Scope of Work in Section 3
Time and Materials Contract for a term of one (1) year beginning October 2025, or until project completion, with one (1) one-year extension option, at the sole discretion of Community Transit.