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This Solicitation opportunity from Pennsylvania was posted on July 28, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

C2M MANAGED SERVICES

Closed
35956State & Local

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Philadelphia Gas Works (PGW) is soliciting proposals for comprehensive managed services for its Oracle Customer to Meter (C2M) application, a mission-critical utility platform. The scope of work includes 24x7 technical support, software development, database administration, and operational monitoring of batch processes to support a customer information system replacement project scheduled for go-live in April 2027. The contract features an initial term of up to four years with a total potential duration of five years. Award selection will be based on the proposer's capacity, experience, reputation, the quality of the proposed solution, and long-term cost effectiveness. Proposals must be submitted via the pgw.procureware.com portal by 2:00 p.m. Eastern Time on August 28, 2026, as a searchable PDF following a specific naming convention. A mandatory telephone conference is scheduled for August 27, 2026, at 9:30 a.m. Requirements include providing subject matter experts in areas such as EDI, billing exceptions, and general ledger, as well as maintaining significant insurance coverages, including 5 million dollars for Professional Liability and Cyber insurance. Vendors must also comply with Philadelphia Code Title 17 Chapter 17-400 regarding political contributions and provide certification of professional pre-employment screening for all personnel.

General Info

PGW seeks managed services for Oracle Customer to Meter system via RFP 35956, deadline August 28, 2026, mandatory conference August 18.

Documents

1

RFP 35956 C2M Managed Services

PDF, High priority: read this firstrfp
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Timeline

2 updates
PhaseClosed
Posted

Solicitation

Notice updated

Response deadline changed from Sep 11, 2026 to Aug 28, 2026. The notice description changed.

Notice updated

The notice description changed.

Response Deadline

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Submission Closed

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Organization & Contact Information

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AgencyPennsylvania → Philadelphia Gas Works
Contacts1 person available
OfficePA, USA
Office AddressPA, USA
Contacts

Full Description

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Return to Bid List Procurement Opportunity NUMBER 35956 TITLE C2M MANAGED SERVICES PROCESS One Step Unsealing BASE CURRENCY USD STATUS Open for Bidding CLOSES IN 31 days: 1 hours: 50 minutes: 36 seconds DESCRIPTION BID DOCUMENTS CALENDAR
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NUMBER 35956 TITLE C2M MANAGED SERVICES AVAILABLE DATE 7/28/2026 9:00 AM CLARIFICATION DEADLINE 8/6/2026 2:00 PM DUE DATE 8/28/2026 2:00 PM CONTACT INFORMATION contact@example.gov BID TYPE RFP BILL TO contact@example.gov, 800 W. Montgomery Ave - Attn: Accounting, Philadelphia , Philadelphia PA 19122 US SHIP TO North Operations Center, 5000 Summerdale Avenue, Philadelphia, PA 19124 US DESCRIPTION
Notice is hereby given that Philadelphia Gas Works (“PGW”) will receive sealed proposals on or before August 28, 2026, 2:00 p.m. Eastern Time, via pgw.procureware.com, for support services for its customer information system, Oracle Customer to Meter (C2M).
This document outlines PGW’s objectives, describes the general characteristics of the services to be provided, and (without being exhaustive) outlines the principal obligations of PGW and the selected Proposer.
Questions concerning this Request for Proposals shall be directed in writing to PGW via pgw.procureware.com.  Proposers may not contact PGW personnel regarding this RFP other than through pgw.procureware.com.
1.1      Schedule of Events
 
The projected schedule of events for this Request for Proposals is as follows:
 
Issue Date of the RFP .................................................................. July 28, 2026
 
Questions and requests for clarification or information must be received, via pgw.procureware.com, by 2 p.m............... August 6, 2026
 
Mandatory Telephone Conference, 9:30 a.m............................... August 18, 2026
 
Procureware registration deadline................................................ Not later than 3 business
                                                                                                        days before Proposal            Submission Due Date
 
Proposal Submission Due Date - Proposal must be received, via pgw.procureware.com
as required by Section 3.1.2, by 2:00 p.m.................................... August 28, 2026
 
Finalist Presentations.................................................................... Week of September 7, 2026
 
Notification Date............................................................................ September 23, 2026
 
Contract Start Date....................................................................... As soon as possible after 
                                                                                                        proposer selection and 
                                                                                                        contract negotiation
 
 
The Mandatory Telephone Conference is scheduled for 9:30 a.m. on August 18, 2026 to answer questions and requests for clarification.  Proposers should dial as follows: 
 
Call In Number: +1 (555) 000-0000, Conference ID: 826 961 744#
 
These dates are estimates only and PGW reserves the right to alter this schedule as it deems necessary or appropriate.
ANY QUESTIONS REGARDING THIS OPPORTUNITY MUST BE SUBMITTED NO LATER THAN 8/6/2026 2:00 PM BID EVENTS TITLE ATTENDANCE REQUIRED TO BID DESCRIPTION LOCATION REGISTRATION CUTOFF DATE EVENT START DATE EVENT END DATE CANCELLED ATTACHED FILE FILE DESCRIPTION

More opportunities from Pennsylvania → Philadelphia Gas Works

Same awarding agency

NAICS: 541860
New
SLED
STRATEGIC CUSTOMER COMMUNICATIONS CAMPAIGN SUPPORT
Solicitation # 36022
Philadelphia Gas Works is soliciting proposals for an end-to-end partner to provide strategic customer communications campaign support, including design, copywriting, production, and printing fulfillment. The scope of work covers both large-scale campaigns, such as mass mailings and product launches, and smaller targeted communications like account notices and city-wide promotions. The selected provider must deliver print-ready design files, final copy, and physical print production and mailing fulfillment while adhering to PGW brand guidelines. The contract is structured for an initial two-year term, with the possibility of three additional one-year extensions at the discretion of PGW. Proposals must be submitted via pgw.procureware.com by November 20, 2026, at 2:00 p.m. Eastern Time. A mandatory telephone conference is scheduled for November 12, 2026, at 10:30 a.m. Award decisions will be made at the sole discretion of PGW based on factors such as the proposer's experience, skill, reputation, and the overall quality and cost-effectiveness of the proposed solution. Requirements for submission include a detailed, scalable pricing model and specific documentation regarding business authorization in Pennsylvania, bankruptcy history, and diversity certifications. Selected vendors must comply with strict insurance requirements, including general liability and employee dishonesty coverage of at least 1,000,000 dollars, and must utilize electronic invoicing and ACH payments.
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