Card Production and Image Capture Services Provider

The Government of Ontario Ministry of Transportation is seeking a Card Production and Image Capture Services Provider under solicitation rfxx_20330. The scope of work encompasses the full lifecycle of end-to-end services, including image capture, secure card design, production, personalization, quality assurance, and distribution. The contract is structured around three primary categories of requirements: operational expectations for day-to-day service delivery, transition obligations for the assumption and transfer of services, and a governance model for oversight and accountability. The provider must manage sensitive personal and health information within a secure environment and adhere to strict quality and biometric standards, including ISO/IEC 14298-2021, ISO/IEC 7810, and AAMVA specifications. The selection process is based on a Best Score strategy across four stages. Stage 2 evaluates technical requirements, focusing on core production capabilities, supply chain security, and business responsiveness. Stage 3 involves demonstrations of image capture and card production use cases, requiring a minimum score of 75 percent to proceed. Stage 4 evaluates the commercial response using a relative pricing formula, with a price outlier rule that awards zero points if a bid exceeds the median price by more than 50 percent. The successful vendor must demonstrate experience in high-volume, secure public service environments, maintain a Canada-based operational footprint, and comply with Ontario's occupational health and safety and tax regulations. Delivery of produced cards is to be handled via Canada Post or other approved providers.