This Solicitation opportunity from Texas was posted on July 18, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Client Tracking & Intake Software (RFP)

Closed

R24-007-01State & Local

Submission Closed08/09/2024, 05:00:00 PM CDT

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561422

New

SLED

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Telemarketing ServicesThis subcontract for Telemarketing Services supports the University of Texas M.D. Anderson Cancer Center by providing outbound donor engagement. The selected provider will work under prime contractors to execute fundraising calls using established scripts, focusing on the acquisition, retention, and reactivation of donors. To qualify, providers must possess professional experience in healthcare or non-profit fundraising solicitation. The contractor is responsible for delivering essential performance data, including detailed call logs, donation reports, and lead lists. This opportunity is categorized under NAICS code 561422, with a response deadline set for December 4, 2026.

University of Texas M. D. Anderson Cancer Center

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DEADLINE

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Request for Information City of Detroit Housing Resources Helpline

Solicitation # 550595

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DEADLINE

Customer Contact and Appointment Scheduling ServicesThis subcontract for Customer Contact and Appointment Scheduling Services supports prime contractors working on Thames Water Utilities Limited facility projects. The scope of work involves comprehensive planning, customer outreach, and the booking of installation appointments. The service provider is responsible for managing all customer interactions and scheduling through the use of CRM software and workforce management systems, which must include the provision of live job status APIs to ensure real-time data accuracy. The primary deliverables are confirmed installation appointments and consistently updated job status data. Due to the nature of customer interaction and data handling, strict adherence to GDPR compliance is required. This engagement is categorized under NAICS code 561422 and is focused on streamlining the coordination between prime contractors and end customers to ensure efficient project execution.

Thames Water Utilities Limited

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POSTED

DEADLINE

Solicitation # BPM057936

Solicitation BPM057936 is a request for comprehensive call center operational support services for the Maryland Health Benefit Exchange. The contractor will be responsible for managing customer service representatives, team leads, and supervisors to handle consumer inquiries via phone, live chat, and secure messaging. A critical component of the scope is ensuring staffing and production readiness for the annual Open Enrollment period, which typically runs from November 1 to January 15. The contract includes a base period of three years starting approximately July 1, 2027, and ending June 30, 2030, with two optional one-year renewal extensions. The award will be granted to the responsible offeror whose proposal is deemed most advantageous to the State, with technical factors receiving greater weight than financial factors. Evaluation criteria prioritize the technical response and work plan, staff qualifications, offeror capabilities, and economic benefit to Maryland. Required key personnel include a Project Director, Account Manager, Operations Manager, Training Manager, Quality Assurance Manager, and Workforce Manager. Pricing is structured around a monthly operational fixed fee and a fixed unit price per handled call. Proposals must be submitted via the eMMA portal by December 17, 2026, using a two-part double envelope submission process. The technical proposal must be strictly separated from the financial proposal to avoid rejection. Mandatory documentation includes various attachments, a performance bond, and certificates of insurance. The contract also emphasizes strict adherence to COMAR 21.06.09 for invoicing and requires a detailed Problem Escalation Procedure and annual technology readiness reviews every August.

POSTED

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DEADLINE

Multilingual Help Desk and Outreach ServicesThe Multilingual Help Desk and Outreach Services subcontract, issued by the USCIS Contracting Office under the Department of Homeland Security, involves the operation of a communication hub for prime contractors working on family reunification projects. The selected provider must manage a Help Desk using approved scripts and FAQs while conducting broad outreach via phone, email, text, and letter. A critical requirement is the possession of call center infrastructure capable of international reach and the ability to strictly avoid providing legal advice. Performance of this contract takes place in Washington and requires rigorous documentation, including detailed communication logs and screenshots for DHS review. The provider is responsible for delivering daily activity updates and comprehensive monthly Help Desk reports. Interested parties should note the response deadline of November 11, 2026, for this opportunity categorized under NAICS code 561422.

USCIS Contracting Office(erbur)

POSTED

9 days ago

DEADLINE

in 3 days

AI Contract Overview

CACOST is seeking proposals for a Client Tracking and Intake Software solution designed to enhance workflow tracking, streamline client intake processes, facilitate payment processing, and provide quick actionable data to assist call center staff. The selected software must support comprehensive reporting and offer ongoing support to ensure efficient operation. The contract is set for a one-year term, with vendors required to demonstrate their solutions through demos accessible to CACOST staff for review purposes. The procurement process is open, with a response deadline of August 9, 2024, and the solicitation is posted under RFP number R24-007-01. The project is managed by the Community Action Corporation of South Texas, a State, Local, Education, and Nonprofit (SLED) organization based in Texas, with a contract value estimated between $50,000 and $200,000. Interested vendors can contact Jason Muller via email or phone for further details and access the full solicitation documentation through the provided link.

General Info

Agency

Community Action Corporation of South Texas (CACOST)

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

TX, USA

Set-Aside

NONE

Documents

rfp

High

AI Contract Breakdown

Uniform Contract Format

Timeline

PhaseClosed

PostedJul 18

Solicitation

Response DeadlineAug 9

Deadline has passed

Submission Closed

08/09/2024, 05:00:00 PM CDT

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Organization & Contact Information

AgencyCommunity Action Corporation of South Texas (CACOST)

Contacts1 person available

OfficeN/A

Organization / AgencyCommunity Action Corporation of South Texas (CACOST)

Office AddressN/A

Contacts

Jason Muller

contact@example.gov

+1 (555) 000-0000

Full Description

CACOST is seeking proposals for Client Tracking and Intake Software that meet or exceed the requirements and specifications provided in this RFP that include workflow tracking, client intake, payment processing, assist call center staff with quick actionable data, reporting and support. The agreement will be for a (1) one-year term. CACOST is requesting demos to be provided and made available to staff to review the solution proposed.

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