This Subcontract opportunity from New York was posted on October 10, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Cloud-Based Customer Service Ticketing Software Licensing

Closed

State & Local

Submission Closed10/31/2024, 08:00:00 PM EDT

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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2 days ago

DEADLINE

in 24 days

AI Contract Overview

The New York State Department of Education is seeking a subcontract for the procurement and licensing of a cloud-based customer service ticketing system. The required software must provide multi-channel support, SLA tracking, and reporting capabilities, with functional requirements equivalent to the Zendesk Suite Enterprise platform. This opportunity was posted on October 10, 2024, and requires responses by November 1, 2024. The project falls under NAICS code 518210, focusing on computing infrastructure management services to enhance the agency's customer service operations.

General Info

Agency

New York → NYS Dept. of Education

NAICS

518210 - Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

Place of Performance

NY, USA

Set-Aside

NONE

Documents

This scope was carved out of CRAD 24-001.

The full solicitation package (6 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Customer Service Ticketing System

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PhaseClosed

PostedOct 10

subcontract

Response DeadlineOct 31

Deadline has passed

Submission Closed

10/31/2024, 08:00:00 PM EDT

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Organization & Contact Information

AgencyNew York → NYS Dept. of Education

ContactsNo contacts available

OfficeN/A

Organization / AgencyNew York → NYS Dept. of Education

Office AddressN/A

ContactsNo contact information available

Full Description

Procurement and licensing of a cloud-based customer service ticketing system with multi-channel support, SLA tracking, and reporting, functionally equivalent to Zendesk Suite Enterprise.